Dealerships

Nissan@Home moves the entire car buying process online (if you want)

The Nissan@Home program will be available to shoppers in the U.S. this spring.

Photo courtesy of Nissan North America

How you buy a car has changed drastically in the light of COVID-19 and automakers quickly worked to implement online sales and alternative test drive opportunities. Nissan is joining Volkswagen in offering customers the opportunity to purchase a vehicle without ever having to leave their home.

Nissan@Home is a complete online shopping experience for customers. A buyer can schedule and complete a test drive, manage the purchase process, take delivery, and handle service needs from a computer, tablet, or smartphone. The customer can transition the buying process into a Nissan dealership at any time during the process or complete the deal from a remote location - anywhere they have internet access.

The Nissan@Home program is available via any internet-connected device.Photo courtesy of Nissan North America

Nissan@Home will roll out to participating Nissan dealerships in the U.S. over the next several months. If your preferred dealership has not opted in, you may have to visit the dealership to complete the purchasing process.

"Nissan@Home gives customers what they're asking for – the ability to purchase a vehicle on their terms," said Dan Mohnke, vice president, ecommerce. "Through this new program, Nissan dealers can provide a better customer experience which can, in turn, help improve their own business performance. It's an important first for Nissan, and a great value to our customers."

Ahead of the nationwide rollout seven Nissan dealerships participate in a test of the concept in Virginina, Michigan, Texas, Florida, and Illinois: Banister Nissan of Chesapeake, Banister Nissan of Norfolk, Coral Springs Nissan, Douglass Nissan of Waco, Jeffrey Nissan, Tamaroff Nissan, and Uftring Nissan.

"You see what's happening now with holiday shopping. Online buying is massive and absolutely what today's consumer is wanting. COVID-19 has only increased that demand," said Dan Banister, owner of Banister Nissan of Chesapeake and Banister Nissan of Norfolk, both in Virginia. "It was remarkable what we found during the test this summer. Our sales close-rate nearly doubled with customers who used this online shopping solution."

Currently, Nissan's Digital Retailing Solution remains available to customers of the pilot dealerships. Additional Nissan dealerships can now enroll which could enable availability to Nissan customers throughout the U.S. by this spring.

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The QX60 is all-new for 2022.

Infiniti

Infiniti has released detailed specs and features for its all-new QX60 SUV. The upscale family hauler will land later this year with a reasonable starting price, updated tech, a nicely appointed cabin, and plenty more. The automaker offers its new SUV in four trims, each of which is available with all-wheel drive: Pure, Luxe, Sensory, and Autograph.

The QX60 is powered by a 3.5-liter V6 that makes 295 horsepower and 270 pound-feet of torque. Front-wheel drive is standard, but all-wheel drive is available, and all models get a new nine-speed automatic transmission. Infiniti says that the gearbox has a low first gear that helps deliver better acceleration and power off the line, and taller upper gears for smoother cruising on the highway. The revised all-wheel drive system is more responsive and engages more quickly than the system in the previous model.


2022 Infiniti QX60 The QX60 gets leather and several luxury features as standard kit. Infiniti


An upgraded interior is in the cards for the new QX60, as all models now get leather, heated front seats, and a heated steering wheel as standard equipment. Front passengers' backsides are treated to Infiniti's excellent zero-gravity seats and a stiffer second-row seat frame reduces vibration and noise in the cabin. Infiniti says that the cabin itself has more sound-deadening materials and thicker glass in the second row, which together yield a 7 percent improvement in noise on the highway.


2022 Infiniti QX60 A digital gauge cluster comes on all but the base model.Infiniti


A 12.3-inch infotainment touchscreen is standard that runs wireless Apple CarPlay and Android Auto. Six USB ports, nine speakers, HD Radio Bluetooth, voice commands, and SiriusXM radio are also standard. All but the base Pure trim level come with a 12.3-inch digital gauge cluster, and the top Autograph model gets a 10.8-inch full-color head-up display and a smart rearview mirror.

The new QX60 goes on sale this fall in the U.S. and Canada. Pricing starts at $47,875 for the base Pure model and tops out at $64,275 for the top Autograph AWD trim.

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Initial quality study

Nissan Maxima earns top spot in J.D. Power study

The Maxima earned the best model score in J.D. Power's 2021 quality study.

Nissan

J.D. Power has released the results of its 2021 Initial Quality Study (IQS), and found that the Nissan Maxima achieved the highest score of any single model. The car earned a score of just 85 problems experienced per 100 vehicles (PP100) and Nissan performed well overall in the study. The Maxima entered its sixth generation in 2016 and has remained on sale relatively unchanged since, though Nissan has updated the car with new tech and safety equipment over the years.

Nissan's scores landed it at fourth among mass market brands. The Altima, Maxima, and Murano took the top spots in their respective segments as well. The automaker also took home a top score for its Smyrna Assembly facility in Tennessee, which houses production for the Murano SUV. The six-million square-foot plant earned a gold award for producing vehicles with the fewest defects in the Americas.


2021 Nissan Maxima Infotainment was cited a a major problem area for new car owners.Nissan


Nissan's results are impressive, but Ram has an even bigger reason to celebrate. With a score of 128 PP100, the automaker was the highest-ranking brand in overall quality for the first time ever. Sister company Dodge earned the number-two spot with 139 PP100. Lexus tied with Mitsubishi at number three with a score of 144 PP100, which also made Lexus the highest-ranking premium brand.

J.D. Power surveyed over 110,000 purchasers and lessees of new vehicles for the 2021 study. Owners were asked 223 questions across nine categories on vehicle features, infotainment, seats, and others. On average, scores for the industry as a whole improve by about 3 percent each year, but progress slowed in 2021 to 2 percent. J.D. Power says that infotainment issues were the primary cause of slowing quality improvement levels.


2021 Nissan Maxima Three other Nissan models scored well in the study.Nissan

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