Dealerships

Nissan@Home moves the entire car buying process online (if you want)

The Nissan@Home program will be available to shoppers in the U.S. this spring.

Photo courtesy of Nissan North America

How you buy a car has changed drastically in the light of COVID-19 and automakers quickly worked to implement online sales and alternative test drive opportunities. Nissan is joining Volkswagen in offering customers the opportunity to purchase a vehicle without ever having to leave their home.

Nissan@Home is a complete online shopping experience for customers. A buyer can schedule and complete a test drive, manage the purchase process, take delivery, and handle service needs from a computer, tablet, or smartphone. The customer can transition the buying process into a Nissan dealership at any time during the process or complete the deal from a remote location - anywhere they have internet access.

The Nissan@Home program is available via any internet-connected device.Photo courtesy of Nissan North America

Nissan@Home will roll out to participating Nissan dealerships in the U.S. over the next several months. If your preferred dealership has not opted in, you may have to visit the dealership to complete the purchasing process.

"Nissan@Home gives customers what they're asking for – the ability to purchase a vehicle on their terms," said Dan Mohnke, vice president, ecommerce. "Through this new program, Nissan dealers can provide a better customer experience which can, in turn, help improve their own business performance. It's an important first for Nissan, and a great value to our customers."

Ahead of the nationwide rollout seven Nissan dealerships participate in a test of the concept in Virginina, Michigan, Texas, Florida, and Illinois: Banister Nissan of Chesapeake, Banister Nissan of Norfolk, Coral Springs Nissan, Douglass Nissan of Waco, Jeffrey Nissan, Tamaroff Nissan, and Uftring Nissan.

"You see what's happening now with holiday shopping. Online buying is massive and absolutely what today's consumer is wanting. COVID-19 has only increased that demand," said Dan Banister, owner of Banister Nissan of Chesapeake and Banister Nissan of Norfolk, both in Virginia. "It was remarkable what we found during the test this summer. Our sales close-rate nearly doubled with customers who used this online shopping solution."

Currently, Nissan's Digital Retailing Solution remains available to customers of the pilot dealerships. Additional Nissan dealerships can now enroll which could enable availability to Nissan customers throughout the U.S. by this spring.

Trending News

 
 

What was your best car-related experience this year?

Chris Teague

This year has been a lot of things, but it hasn't been boring. Even if we focus only on the car world, there's plenty to talk about, from microchip-related new vehicle shortages to the wave of new electric vehicles hitting the market. That leaves us with a question for all of you: What was the best or most memorable car moment for you in 2021? I'll get the conversation started.

Porsche Cayenne GTS My SoCal Cayenne śaw snow for the first time in its nearly 200k-mile life last week.Chris Teague

I'd spent a good portion of 2021 wanting a new-old car to drive when I wasn't testing a new vehicle. That's harder than you'd think for someone who thinks, talks, and writes about cars all day, because there are so many interesting, risky, and downright funky options out there in every price range. The added headache for me was that I'd chosen to shop for a "fun" car in one of the most volatile car markets ever seen. Even the extremely high-mileage "untouchable" European cars I wanted to buy were commanding ridiculous prices.

After a solid few months of waffling between various rattletrap Mercedes-AMG, BMW M, and Audi S/RS cars, I landed on an option that had escaped me before: The Porsche Cayenne. First-generation Cayennes are a real bargain now, but the 955/957 (Porsche's internal code for the SUVs) can experience major problems that occur with or without regular maintenance and care. I was determined to buy one, and wasn't overly concerned about mileage, as long as I could count the number of owners on one hand. There was a beautiful 2009 Cayenne GTS with 90,000 miles but nine owners, a gorgeous 2004 Cayenne Turbo with a concerning engine tick, and many more just like them. Finally, I decided to risky-click a 196,000-mile Cayenne GTS in Southern California. It had one owner and one dealer-owner for a month or two prior to sale, its condition looked decent in photos, and I was able to negotiate a reasonable enough price that shipping it from San Diego to Maine wasn't a huge problem.

Porsche Cayenne GTS The pics look great, but hands-on tells another story.Chris Teague

I had two traveling Euro mechanics check the car out, and both confirmed that it was well-worn but mechanically sound, so I jumped. Ten days later, on a snowy, icy, dark Maine afternoon, the Cayenne arrived. Cosmetically, there were a few things the dealer and mechanics failed to mention, but overall, it looked good. The SUV passed Maine safety and emissions testing without problem, got a new set of Michelins, and I was on my way.

Porsche Cayenne GTS I'm in danger, but thankfully this should be a reasonable fix.Chris Teague

A few days of driving revealed what I was really in for. A check engine light revealed a camshaft position sensor error and the Cayenne displayed a nasty vibration at idle. A new sensor and motor mounts, and I'm on my way. I'll update you as more things break or miraculously work, but I want to hear your memories from 2021.

Email me at chris@automotivemap.com, and I will compile the best and most interesting stories for a story on New Year's Day. May you all have a wonderful 2022.

Trending News

 
 

Updated premium crossover

2022 Infiniti QX50 picks up new standard features

The new QX50 gets more tech and safety features.

Infiniti

Infiniti is one of a handful of automakers that have continued developing and building cars instead of focusing only on higher-profit and much more popular SUVs and trucks. That said, Infiniti's catalog is crossover- and SUV-heavy. Its smallest and least expensive crossover, the QX50 gets a handful of new features for 2022, and today Infiniti announced pricing.

Infiniti offers the 2022 QX50 in five trims: $40,025 Pure, $43,375 Luxe, $47,825 Essential, $52,525 Sensory, and $57,975 Autograph. All trims get Infiniti's variable compression (VC-Turbo) engine that makes 268 horsepower and returns up to 26 mpg combined. The advanced engine shifts its compression ratio to match the driver's behavior. When more power is needed, the compression changes, and when efficiency is the priority, it changes again. It's a marvel of engineering, but it's not as fuel-efficient as a hybrid. Power reaches the front or all four wheels through a continuously variable transmission.

2022 Infiniti QX50 Pricing starts at around $40,000.Infiniti

Beyond the new standard features for 2022, buyers of the new QX50 will have to step up to the Luxe trim to get the most desirable features such as auto-folding exterior side mirrors, power lumbar support, and perforated leather upholstery. Standard comfort gear includes eight-way power front seats, dual-zone climate controls, a leather-wrapped steering wheel, and a Wi-Fi hotspot.

Infiniti stuck with its dual-screen infotainment configuration with the 2022 QX50. The top eight-inch screen handles wireless Apple CarPlay and Android Auto duties, as well as navigation. The bottom seven-inch screen handles vehicle controls, radio stations, and other settings. Though the system looks great and adds a high-tech feel to the cabin, two screens can be distracting and confusing while driving. The good news is that the QX50 gets an excellent 16-speaker Bose stereo starting with the Luxe trim.

2022 Infiniti QX50 ProPilot Assist and Wireless Apple CarPlay/Android Auto are now standardInfiniti

The 2022 QX50 hasn't been crash tested by either major ratings organization yet, but the 2021 model performed well. It earned Good ratings in crash testes and a Superior score for its standard crash prevention systems. The 2022 QX50 comes standard with Infiniti's ProPilot Assist system, which brings advanced adaptive cruise control functions that can center the car in its lane, brake, and accelerate. Other standard tech includes blind spot monitoring, rear cross-traffic alerts, rear automatic braking, predictive forward collision warnings, and forward automatic emergency braking with pedestrian detection.


Trending News