Wards Auto

Wards Auto picks 10 best vehicle user experiences

The Hyundai Sonata won accolades for its user experience.

Photo courtesy of Hyundai North America

Each year, Wards Auto evaluates each automaker's infotainment and safety system offerings, diving deep into the features they offer as well as evaluating the systems' ease of use. They test then score the systems based on the user experience in reference to each vehicle's touch screens, voice controls, connectivity, and driver-assistance technologies. They also took value into consideration.

This year, the fifth year for the Wards 10 Best UX Awards, the testers scrutinized 18 eligible vehicles. The list of nominees included:

  • Acura RDX
  • Cadillac CTS-V
  • Hyundai Sonata
  • Mercedes-Benz CLA
  • Toyota Highlader
  • Alfa Romeo Giulia
  • Chevrolet Trailblazer
  • Kia Seltos
  • Nissan Sentra
  • Volkswagen Atlas Cross Sport
  • Audi Q7
  • Ford Escape
  • Lincoln Aviator
  • Ram 1500
  • BMW X7
  • Honda CR-V Hybrid
  • Mazda CX-30
  • Subaru Legacy

Here are the winners.

2021 Kia Seltos

2021 Kia Seltos Photo courtesy of Kia Motors

Wards Auto: "Kia's all-new Seltos is packed with infotainment and technology features that give the small CUV a youthful energy that's hard to resist."

2020 Mercedes-Benz CLA 250

2020 Mercedes-Benz CLA 250 Photo courtesy of Mercedes-Benz

Wards Auto: "Augmented-reality navigation, stellar ADAS, and a 64-color light show propel the $48,295 Mercedes-Benz CLA to UX leadership."

2020 Toyota Highlander

2020 Toyota Highlander Photo courtesy of Toyota Motor Sales U.S.A., Inc.

Wards Auto: "Toyota's redesigned Highlander three-row CUV is the only vehicle this year to win both Wards 10 Best Interiors and Wards 10 Best UX honors, thanks to an interior and tech overhaul that keeps it ahead of the competition."

2020 Hyundai Sonata

2020 Hyundai Sonata Photo courtesy of Hyundai Motor America

Wards Auto: "Big displays, tons of UX and ADAS features make 2020 Sonata unbeatable value proposition."

2020 Ford Escape

2020 Ford Escape Photo courtesy of Ford Motor Company

Wards Auto: "The compact CUV is a 2020 Wards 10 Best UX winner for showing how it's done right in so many ways."

2020 Subaru Legacy

2020 Subaru Legacy Photo courtesy of Subaru of America, Inc.

Wards Auto: "The '20 Legacy is another strong UX player and is the fourth consecutive Wards 10 Best UX winner for Subaru, following last year's award-winning Outback, the Ascent in 2018 and Impreza in 2017."

2020 Audi Q7

2020 Audi Q7

Photo courtesy of Audi AG

Wards Auto: "If owners take time to drill down into the immense customization content, they will be richly rewarded. In the realm of the automotive user experience, this is where the magic happens."

2020 Volkswagen Atlas Cross Sport

2020 Volkswagen Atlas Cross Sport

Photo courtesy of Volkswagen AG

Wards Auto: "The user-experience award for the five-seat Atlas Cross Sport comes on the heels of a 2019 honor for the Arteon sedan. Volkswagen is on a hot streak, and buyers of the value-driven brand are the clear winners."

2021 Chevrolet Trailblazer

2021 Chevrolet Trailblazer

Photo courtesy of Chevrolet

Wards Auto: "The Chevrolet Trailblazer wins a 2020 Wards 10 Best UX trophy for a long list of standard, user-friendly features, first-rate driver-assistance technologies and even wireless Apple CarPlay and Android Auto, with a starting price below $20,000."

2020 BMW X7

2020 BMW X7

Photo courtesy of BMW

Wards Auto: "Voice controls and driver-assistance technologies work great, personal preferences are easily cued up and Munich's largest vehicle ever soothes the soul with a user experience beyond compare, able to "Vitalize" when drowsy or "Relax" when tense."

Trending News

Nuts & Bolts

 
 

The Lincoln Nautilus has gotten a substantial interior upgrade as part of a mid-cycle refresh.

Photo courtesy of Lincoln Motor Company

Lincoln replaced the MKX with the Nautilus in 2019 and now, at the three-model year mark, the SUV is undergoing a refresh that aims to up the ante on the elegance inside the two-row midsize SUV.

"Nautilus plays a critical role in bringing new clients to the brand, especially those who are looking for the flexibility of a larger midsize SUV and appreciate the luxurious features and design that set Lincoln apart," said Michael Sprague, North America director, Lincoln. "The intent for the new Nautilus was refinement, rounding out our distinct lineup of SUVs – truly creating sanctuary."

2021 Lincoln Nautilus The Nautilus now offers the largest infotainment screen in its segment.Photo courtesy of Lincoln Motor Company

The new interior is designed to draw the eye side-to-side, emphasizing the wide proportions of the SUV. At the center of the dashboard is a 13.2-inch infotainment screen, the largest available across the Lincoln lineup and the largest in its segment. Below that are the SUV's piano key shifters, a feature carried over from the Lincoln Navigator.

The screen is the home to the SYNC 4 operating system, making the Nautilus the first Lincoln vehicle to adopt the tech. Phone is Key comes to the SUV as well, a technology Hyundai has also marketed this year that allows drivers to use their phones to start and drive the vehicle for a designated period of time, without the physical key present.

SYNC 4 will operate with a Lincoln-exclusive Constellation appearance theme that is inspired by the night sky. The scheme features blue tones with pops of orange.

The system allows for wireless communications and over-the-air updates. SiriusXM with 360L and a digital owner's manual are offered as well.

2021 Lincoln Nautilus

Photo courtesy of Lincoln Motor Company

Lincoln is giving buyers an additional Black Label themes to choose from for 2021 - Flight. It joins Chalet, Thoroughbred, and Gala in the Black Label theme lineup.

Buyers are able to get their 2021 Nautilus with the new Sandstone color family inside, featuring high color contrasts from light to dark. The Black Ebony interior returns for 2021, but with added Roast accents on the seats, doors, and console armrests.

Lincoln has refreshed the Nautilus's exterior color options as well. Asher Gray is a new choice and is available with the Monochromatic Package. Green Gem and Lincoln Flight Blue round out the new paint options.

Lincoln will continue to offer the Nautilus with a 335-horspower, twin-turbocharged 2.7-liter V6 or a standard 250-horsepower, turbocharged 2.0-liter four-cylinder engine. Both engines are paired with an eight-speed automatic transmission.

Lincoln Co-Pilot360 comes standard on the SUV and Lincoln Co-Pilot360 Plus is available. The Plus version adds a 360-degree camera with front sensing system, adaptive cruise control with lane centering, distance alert, enhanced part assist, and evasive steering. This technology is the rebranded version of Ford's Co-Pilot360 tech.

Nautilus will continue to be built in Oakville, Ontario, for North America and will arrive in dealerships in early 2021.

Trending News

 
 

The Sorento Yosemite Edition is a one-off Kia model designed to showcase the company's new Sorento accessories line.

Photo courtesy of Kia Motors

For the 2021 model year, Kia redesigned its Sorento SUV. That fresh face began arriving in showrooms this month, with more trail-ready capability than ever before found on the model. To celebrate that, Kia has worked with LGE-CTS Motorsports to create two custom Sorentos inspired by America's National Parks.

Each of the models is built on the Sorento SX Prestige X-Line model, an SUV that features 20-inch wheels, increased ride height (8.2 inches versus the Sorento's traditional 6.9-inch height), improved approach and departure angles (18.4 degrees and 23.3 degrees, respectively, versus 16.8 degrees and 22.1 degrees), all-wheel drive with Snow drive mode, and a more robust roof rack.

2021 Kia Sorento Yosemite Edition

Photo courtesy of Kia Motors

The 2021 Sorento Yosemite Edition is named after California's Yosemite National Park, one of the country's first national parks. It's finished in a matte Pine Green paint job and has gloss and matte black exterior accents.

The 2021 Sorento Zion Edition gets its name from Zion National Park in southwest Utah. Like Yosemite, Zion is known for its long canyon full of trees with hills rising far above. The SUV wears a Desert Sand gloss paint color and has gloss black exterior accents. The Sorento Zion Edition has a full-length cargo top on its roof.

Both models have custom fender flares and ride on 32-inch all-terrain tires. Their body armor includes custom skid plates and brush guards finished in satin chrome.

Kia will be offering the Sorento with a range of port-installed and dealer-installed accessories including roof racks, tow hitches, and side steps.

2021 Kia Sorento Zion Edition

Photo courtesy of Kia Motors

Traditionally, these types of models would have debuted at a major auto show, like the LA Auto Show, then been shown at smaller auto shows throughout the country over the next year. Instead of that, these models debuted during Kia dealer meetings and will make their way across the country making what Kia calls "special appearances".

These models are not for retail sale.

Trending News