Dealerships

New Volvo Valet service allows vehicles to be serviced without face-to-face contact

Volvo Valet delivers a luxury level experience for owners.

Photo courtesy of Volvo Car USA

Volvo owners can now have their cars serviced without having to come face-to-face with another human. The automaker has debuted its new Volvo Valet service in the U.S., offering owners the opportunity to use their smartphone to schedule maintenance.

Users download the Volvo Valet app (available for iOS or Android) to schedule their service appointment as well as a preferred pickup time. A retailer employee will then pick up the customer's car and drop off a loaner vehicle for use while maintenance is being performed.

Through the Volvo Valet app the customer can see where their driver is and when they will arrive tracking their moves like you can in the Uber app. After handoff, the owner can receive a notification when their car has arrived at the dealership. The customer is notified the moment their car is ready to be picked up then, the retailer will contact the customer to arrange a time to return their Volvo and pick up the loaner vehicle.

Volvo Valet appThe Volvo Valet app allows for vehicle maintenance to be conducted without the hassle of heading to a dealership.Photo courtesy of Volvo Car USA

To ensure a fully transparent process retailer employees are asked to photograph the condition of both cars at the point of handoff.

"Volvo Valet gives owners the flexibility to service and maintain their vehicles in a way that works best for them," said Anders Gustafsson, Senior Vice President Americas and President and CEO, Volvo Car USA. "Volvo Valet has been very successful in pilot testing over the last year and it is now ready to serve our customers and retailers in this unprecedented time."

Owners can also choose to schedule this service over the phone with their local dealership.

Volvo vehicles of any age are eligible for this service, at the discretion of individual retailers. To check if an individual retailer is participating in the program, customers can contact their service department until an online functionality is added this spring. Retail locations can be found at www.volvocars.com

All service performed via Volvo Valet is eligible for the Service by Volvo benefits provided to all Volvo car owners: Volvo Tow for Life offers owners free towing to a Volvo retailer within a 25-mile radius for the life of the car when work is performed there. Volvo Lifetime Replacement Parts and Labor Warranty covers genuine Volvo parts installed by a Volvo retailer for out-of-warranty repairs for as long as they own the car—pay once and never again.

While currently applicable only to maintenance and service, Volvo Valet will be expanded to include lease and purchase deliveries, lease returns, and overnight test drives later in 2020.

Trending News

 
 

Volvo will install 60 ChargePoint chargers at Starbucks locations in the west and Northwest.

Volvo

Volvo plans to be an electric-only automaker by 2030, and along the way to that goal, the automaker is investing in services and infrastructure to support its vehicles. Today, Volvo announced a partnership with coffee giant Starbucks that will provide dozens of chargers at coffee shops in the west and northwest U.S.

As part of the deal, Volvo will install up to 60 company-branded chargers at up to 15 Starbucks stores on the route between Denver and Seattle. Volvo says it aims to install charging locations every 100 miles along the 1,350-mile route between the Mile-High City and Starbucks hometown of Seattle.

Volvo-Starbucks PartnershipVolvo's goal is to install a charger every 100 miles. Volvo

Though they'll have Volvo's name on the front, the chargers are from ChargePoint, and drivers will use a built-in ChargePoint app to access services. The function is available in the vehicle's infotainment system, and will help locate and use the chargers. Volvo says all EV drivers will be able to access the chargers for a fee, but notes that its owners will get free or discounted charging.

A Volvo-Starbucks partnership isn't as crazy as it sounds at first. Beyond the fact that there's likely quite a bit of overlap in both brands' customers, the move furthers Starbucks' sustainability goals and provides Volvo owners with a free or low-cost charging solution. The project should be done by the end of this year, so keep your eyes open if you're getting coffee in a Volvo EV in the area.

Trending News

 
 

The majority of new car buyers paid a markup in January 2022.

VW

It's no secret that new car prices are climbing every year, as new technology and features make their way into even the most basic models. The issue is compounded by massive supply chain issues that have caused vehicle shortages for nearly every major automaker. Some dealers are taking advantage of record low inventory levels by marking up prices, and unfortunately, the problem isn't limited to a handful of bad apples. In analyzing recent sale price data, automotive publication Edmunds found that buyers paid a markup in a whopping 82.2 percent of all new vehicle purchases in January 2022, compared to just 2.8 percent a year before. Overall, the average transaction price rose to $728 above MSRP for new car purchases.


Tesla factoryTesla is looking to expand production in the U.S. beyond the confines of its Fremont factory. Photo courtesy of Tesla Motors

Cadillac buyers saw the largest markups, to the tune of $4,048 on average in January. Land Rover and Kia weren't much better, with average markups of $2,565 and $2,289, respectively. On the other end of the spectrum, Alfa Romeo buyers got discounts that averaged $3,421, while people who bought Volvo or Lincoln vehicles got smaller discounts of $869 and $510, respectively.

Some automakers have taken a stand against dealer markups and the general lack of transparency seen in pricing across the board. Ford and General Motors have been vocal in recent months, threatening to withhold inventory from dealers found to be slapping markups on new vehicles. As Edmunds notes, both automakers have important vehicle launches on the horizon that neither can afford to flub, and inconsistent pricing or markups is a good way to alienate new customers out of the gate.


Cadillac EscaladeCadillac buyers paid the largest markups of any brand. Photo courtesy of Cadillac

If you're thinking of shopping for a new car, the best way to avoid paying a markup is to wait. The pandemic and ongoing supply chain issues have thrown kinks into every automaker's operations that will take time to iron out. That said, it's clear that some brands are committed to having no funny business when it comes to dealerships' pricing and communication. It's possible to get a vehicle at MSRP, or even below in some cases, so if you're in a position that requires you to buy a new car, shop around to get the best deal.

Trending News