Dealerships

New Volvo Valet service allows vehicles to be serviced without face-to-face contact

Volvo Valet delivers a luxury level experience for owners.

Photo courtesy of Volvo Car USA

Volvo owners can now have their cars serviced without having to come face-to-face with another human. The automaker has debuted its new Volvo Valet service in the U.S., offering owners the opportunity to use their smartphone to schedule maintenance.

Users download the Volvo Valet app (available for iOS or Android) to schedule their service appointment as well as a preferred pickup time. A retailer employee will then pick up the customer's car and drop off a loaner vehicle for use while maintenance is being performed.

Through the Volvo Valet app the customer can see where their driver is and when they will arrive tracking their moves like you can in the Uber app. After handoff, the owner can receive a notification when their car has arrived at the dealership. The customer is notified the moment their car is ready to be picked up then, the retailer will contact the customer to arrange a time to return their Volvo and pick up the loaner vehicle.

Volvo Valet app The Volvo Valet app allows for vehicle maintenance to be conducted without the hassle of heading to a dealership.Photo courtesy of Volvo Car USA

To ensure a fully transparent process retailer employees are asked to photograph the condition of both cars at the point of handoff.

"Volvo Valet gives owners the flexibility to service and maintain their vehicles in a way that works best for them," said Anders Gustafsson, Senior Vice President Americas and President and CEO, Volvo Car USA. "Volvo Valet has been very successful in pilot testing over the last year and it is now ready to serve our customers and retailers in this unprecedented time."

Owners can also choose to schedule this service over the phone with their local dealership.

Volvo vehicles of any age are eligible for this service, at the discretion of individual retailers. To check if an individual retailer is participating in the program, customers can contact their service department until an online functionality is added this spring. Retail locations can be found at www.volvocars.com

All service performed via Volvo Valet is eligible for the Service by Volvo benefits provided to all Volvo car owners: Volvo Tow for Life offers owners free towing to a Volvo retailer within a 25-mile radius for the life of the car when work is performed there. Volvo Lifetime Replacement Parts and Labor Warranty covers genuine Volvo parts installed by a Volvo retailer for out-of-warranty repairs for as long as they own the car—pay once and never again.

While currently applicable only to maintenance and service, Volvo Valet will be expanded to include lease and purchase deliveries, lease returns, and overnight test drives later in 2020.

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Nuts & Bolts

 
 

The Torsus Terrastorm will provide off-roadinng capability in a short bus format.

Photo courtesy of Torsus

Torsus made headlines earlier this year when it unveiled the world's first heavy-duty 4x4 bus. The Praetorian is a modern engineering marvel - made to go pretty much anywhere and take a group of people with it. Now, the company is expanding their roster with a new model.

The Torsus Terrastorm is a heavy-duty off-road capable 4x4 short bus.

2021 Torsus Terrastorm The Terrastorm takes the notion of a traditional short bus up a notch.Photo courtesy of Torsus

"At Torsus, we are breaking new ground by designing, developing and manufacturing the world's toughest off-road buses," said Vakhtang Dzhukashvili, founder and CEO of Torsus. "In the all-new Terrastorm we signal our ambition to set new standards in the heavy-duty 4x4 minibus market across some of the toughest industries known to man. We built Torsus to be a trailblazer and redefine the way people think about commercial vehicles, and the Torsus Terrastorm is the next step on our journey to make this reality."

It's built on a Volkswagen Crafter 4Motion chassis that has been upgraded to feature a more robust suspension.

Torsus says that new EURO VI (diesel) engines replace the van's traditional 2.0-liter TDI engine. Torsus has shoed the van with BF Goodrich tires. It also has a ladder and spare tire out back, and a brush guard up front.

The Crafter chassis is capable of supporting a three- to five-ton van. This makes it a model able to be used for conversion to an ambulance or off-road rescue vehicle, or, perhaps, an adventure-ready tour bus.

2021 Torsus Terrastorm The model rides on BF Goodrich tires.Photo courtesy of Torsus

Torsus will offer the model in a variety of configurations.

More information about the Torsus Terrastorm will be revealed later this month. Sales will start in Q3.

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The Mitsubishi Eclipse Cross takes its name from the beloved cars.

Photo courtesy of Mitsubishi Motors

I wasn't a big car guy growing up. Some kids can tell you the horsepower and engine and endless stats about every car on the road. Or they'll notice the difference in taillights between individual model years, or any of a million other nips and tucks that carmakers do to differentiate their cars.

These days, it's my job to know that stuff, but when I was in high school, I didn't know much — but I knew what a Mitsubishi Eclipse was. As I got ready to write this review, I went back and watched perhaps the most famous 90's-era Mitsubishi Eclipse you could find: Paul Walker's bright green ride in "Fast and the Furious".

2020 Mitsubishi Eclipse Cross The car is more traditional up front than it is in the back.Photo courtesy of Mitsubishi Motors

The second-generation Eclipse, built from 1995 to 1999, was the best-known (and best-looking) of all the cars, and became a vehicular icon for my generation in no small part to the role it played in "Fast and the Furious". Though I remember the car, I'd forgotten how terrible this movie is. The dialogue is cringeworthy, the cars are absurd (how many gears does that thing have?), and the story is outlandish. But it's still a hoot, and I may end up rewatching the whole series.

But then in 2011, Mitsubishi ended the Eclipse line for good. Or so we thought. Now we have a new one, only the sporty looks and movie-star glamour is long gone. It's called the Mitsubishi Eclipse Cross and it's... a compact crossover SUV of no particular importance.

That might be a little harsh. It's actually quite an interesting looking vehicle, which is more than can be said for most crossovers. Though the front isn't particularly exciting, the rear has more going for it. There's a dual-window design on the rear tailgate, with a light bar running across the middle. It's very much a love-it-or-hate-it design, but at least it's not boring.

There's a crease running up the doors to the back as well, which looks particularly sharp on the Red Diamond review unit that Mitsubishi sent me for a week. It stickered for $32,720 on the SEL trim, though you can likely negotiate a nice chunk of change off of that at your local Mitsubishi dealer.

2020 Mitsubishi Eclipse Cross The touch screen is okay but the trackpad that is used to navigate it is detrimental.Photo courtesy of Mitsubishi Motors

Feature-wise, the Eclipse Cross is well-equipped, with a tiny 1.5-liter turbocharged four-cylinder engine that makes 148 horsepower. That's not a ton of power, but for a family crossover it's plentiful and turns in a combined 25 miles per gallon.

Mine had the $2,100 Touring Package, which kicks in a lovely panoramic sunroof, the ever-important adaptive cruise control and pedestrian detection and auto-braking, a heated steering wheel and heated rear seats, and some other minor additions.

If you look at the feature list, the Eclipse Cross is a solid vehicle. The interior design is a little rougher, with hard plastic everywhere and not-so-luxurious touch points. The trackpad to control the screen is terrible, as are the up/down buttons to control the dual-zone climate control (though the heated seats work excellently).

The infotainment screen could be bigger, and the dash screen needs some polish. The engine gets the job done, but it's not exactly quiet. It's a middle-of-the-road crossover. It does what it's supposed to do. You can get it for a good price and it's well-equipped.

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