Electric Vehicles

But no dealerships: ​Rivian details plans for nationwide service network

Rivian is poised to make an earnest go of it in the tough U.S. vehicle market.

Photo courtesy of Rivian

On Tuesday's Daily Drive podcast, Rivian CEO RJ Scaringe described how customers will get their Riviann R1T pickup truck and R1S SUV serviced once they take delivery. The R1T is slated to go into full production soon.

Like Tesla, Rivian is eschewing the traditional car dealership model and going to all-online sales for their models, a business plan that has hangups in some states where laws haven't met up with the current technology capabilities thanks in large part to lobbying efforts by dealers associations.

Rivian R1SPirelli has been busy making specialized Scorpion tires for the Rivian R1T and R1S.Photo courtesy of Rivian

Scaringe says that the company's operational service network will be ready before customers begin taking delivery of their vehicles, and that there will be three options for service. Rivian will offer customers the ability to access over-the-air (OTA) updates for the truck or SUV, book a visit to a brick and mortar repair location, and schedule a mobile service fix for their vehicle.

In the next nine months, Scaringe expects 41 service centers to launch as well as a "robust" network of mobile service providers that are able to come to an owner's home or place of business to perform necessary repairs.

Repairs for an electric vehicle involve far less moving parts than for a traditional gasoline- or diesel-powered model. Service for these vehicles typically involves tire rotation, wheel alignments, and replacing parts that typically wear like brake pads and rotors. EV owners do not have to perform oil changes as there is no internal combustion engine that requires such lubricant.

Infrastructure, including charging stations and repair shops, remains a major pain point when it comes to EV adoption. Tesla, the nation's largest EV seller, also conducts service via OTA updates, mobile repair technicians, and service centers. Tesla.com promotes that 80 percent of the repairs their vehicles need can be done outside of a service center. However, comment threads one the internet are dedicated to numerous instances of service centers having vehicles for months waiting for parts to come in.

In pre-COVID times R1S SUV was slated to be the first off the line at Rivian's plant near Chicago, a former Mitsubishi facility. That place is still in place, but the timeline has been pushed back. In the meantime, the company has been promoting the R1T truck by showcasing it's off-road prowess and ability to conduct a tank turn. The truck successfully competed in the Rebelle Rally this year.

Rivian has signed an agreement with Amazon to produce 100,000 electric delivery vans. This year, Rivian made an agreement with Lincoln to create an all-electric SUV based on the Rivian platform, but that agreement has since been dissolved.

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The 2023 Crosstrek starts at $23,645.

Subaru

Subaru is one of the best at listening to its customers' needs, and the Crosstrek is a great example of that mindset. It's a useful vehicle with plenty of interior space and enough ground clearance to take its passengers well of the beaten path. Today, Subaru announced pricing for the 2023 Crosstrek and Crosstrek Hybrid. The duo will go on sale this summer.

Subaru CrosstrekThe Crosstrek's cabin is adventure-ready and packed with great tech. Subaru

The standard Crosstrek starts at $23,645 before destination and the Crosstrek Hybrid starts at $36,845. Five trims are available for the standard model, including Base, Premium, a new Special Edition, Sport, and Limited. The Hybrid comes in a single trim level. All Crosstrek variants get all-wheel drive with active torque vectoring and 8.7 inches of ground clearance.

The Base, Premium, and Special Edition trims come with a 2.0-liter four-cylinder engine that produces 152 horsepower. The Sport and Limited trims get a 2.5-liter four-cylinder making 182 horsepower. Most models come with a continuously variable transmission, but the Base and Premium trims come standard with a six-speed manual gearbox. The Crosstrek Hybrid comes with a 2.0-liter four-cylinder paired with two electric motors. The plug-in system can deliver 17 miles of electric range.

Subaru CrosstrekThe Crosstrek delivers 8.7 inches of ground clearance.Subaru

True to Subaru form, the Crosstrek comes with a full suite of advanced driver aids, including automatic emergency braking, lane keep assist, lane departure alerts, adaptive cruise, and more. These features are only available for CVT-equipped models. The Limited trim and the Crosstrek Hybrid add automatic high beams, reverse automatic braking, blind spot monitoring, and rear cross-traffic alerts.

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Family-friendly three-row SUVs

Three of our favorite three-row SUVs for 2022

The Grand Cherokee L is available with two different powertrain choices.

Jeep

There are more three-row SUVs on sale than ever before, so it can be tough to make a choice between them. You need to balance space, performance, safety, and tech to make your decision, and doing your homework is important. To help you get started down the right path, we've selected three of our favorite three-row family haulers. These are SUVs that bring the latest features and excellent design features to help keep you and your family rolling. Let's get started.

2023 Toyota SequoiaThe Sequoia is all-new for the 2023 model year, and finally stands on level ground with its rivals.Toyota

Toyota Sequoia

Toyota gave the Sequoia a much-needed overhaul for the 2023 model year that brought it up to speed with its competitors. The thirsty V8 and outdated styling are gone, and in their place, Toyota installed a twin-turbo V6 with a hybrid system that produces 437 horsepower and 583 pound-feet of torque. A ten-speed automatic transmission and either rear- or four-wheel drive are available.

The Sequoia’s update brought a new infotainment system with a much more intuitive, fluid interface. It runs on a standard 8-inch or an optional 14-inch touchscreen. Toyota’s new software offers voice controls, standard wireless Apple CarPlay and Android Auto, and much more.

Inside, the Sequioa’s interior feels much more upscale and modern than before, and there’s plenty of room for the entire family and all their gear across its three spacious rows. Starting with the Limited trim, Toyota gives luxurious standard features, including heated and ventilated front seats, a larger touchscreen, a hands-free liftgate, and a heated steering wheel.

2023 Kia TellurideKia updated the ultra-popular Telluride for 2023 with refreshed styling and features.Kia

Kia Telluride

The Kia Telluride is easily one of the best family vehicles from the last ten years, and it offers great value on top of its functional characteristics. Kia updated the SUV for 2022 with a new 10.25-inch infotainment system and a highway driving assistance system.

The Telluride comes with a 3.8-liter V6 that produces 291 horsepower and 262 pound-feet of torque. It’s paired with an eight-speed automatic transmission and either front- or all-wheel drive. The SUV’s engine may not be the most powerful or thrilling, but it gets the job done and offers refined, smooth operation.

Kia equips the base Telluride with seating for eight, but the optional second-row captain’s chairs reduce capacity to seven. Interior fit and finish, materials, and styling are all far more upscale than the Telluride’s price tag would suggest, making the SUV an excellent family companion for longer road trips.

2022 Jeep Grand Cherokee LThe Grand Cherokee got a third row for the first time with the new L.Jeep

Jeep Grand Cherokee L

Jeep completely overhauled the Grand Cherokee for 2021 and added a new three-row “L” model shortly after. The new Grand Cherokee L features boxy, muscular styling that works with its stretched profile. Even with a new shape, the SUV is immediately recognizable as a Grand Cherokee.

Jeep offers two engines in the 2022 Grand Cherokee L. The base mill is a 3.6-liter V6 that makes 293 horsepower and 260 pound-feet of torque. A 5.7-liter Hemi V8 is available that produces 357 horsepower and 390 pound-feet of torque. Both come with an eight-speed automatic transmission and the V8 comes standard with four-wheel drive.

The L is more premium inside than most likely expect from a Jeep, but at the top end of the model line it’s deep into luxury territory, both on price and design. The Jeep is just shy of its competitors on interior space, but there’s still plenty of room for up to seven people. Top trims get luxury finishes like leather and woodgrain, and available tech like a rear-seat entertainment system helps keep everyone happy for the long haul.

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