Polestar dispels rumors about servicing their vehicles
A recent Twitter conversation between users and electric vehicle enthusiasts brought up a rumor that Polestar will require its vehicles to be serviced only at locations in New York City, San Francisco, or Los Angeles. Polestar was quick to respond.
Before you buy one, ask @PolestarCars how you get the car fixed if you have a problem and you're not in SF, LA or NYC at the time. You really won't like the reply.
— barrythelion (@barrythelion) June 24, 2020
Before we get to that response, some background. Polestar is owned by Volvo and Geely, a company based in China that also holds ownership stakes in Volvo and Lotus. In June 2017, Volvo announced Polestar would move to become a high-end electric performance car brand, complete with its own badging.
Now, back to that service situation.
According to Polestar, in the U.S. and Canada, Polestar cars will be serviced by Polestar Authorized Service Points. These locations may include Volvo workshops.
If your vehicle needs service, it can be picked up and delivered to a service station free of charge during the first four years/50,000 miles of ownership. The company will also give you a loaner vehicle to use in the interim.
(1/3) In the US and in Canada, Polestar cars will be serviced at Polestar Authorized Service Points, which may include Volvo workshops. If your car needs to be serviced, it comes with a complimentary pick-up & delivery service program for the duration of 4 years / 50,000 miles.
— Polestar (@PolestarCars) June 26, 2020
There is a catch, however. The pickup and delivery service has a mileage limit. According to their response on Twitter, "If you live outside of the 150 mile range you will still be able to utilize the pick-up and delivery option, but you will be charged an additional fee."
Polestar current has locations in Los Angeles, San Francisco, and New York City. On May 6, the company announced plans to expand their footprint to Texas; Boston, Massachusetts; Denver, Colorado; Washington D.C.; and Florida. As part of that announcement, Polestar said, "The home delivery option and range will remain in place as future Spaces open, offering even more access to those in other areas of the country."
U.S. deliveries of Polestar cars is slated to begin in September 2020.