Service

Polestar dispels rumors about servicing their vehicles

Polestar recently cleared up a rumor regarding service.

Photo courtesy of Polestar, Twitter

A recent Twitter conversation between users and electric vehicle enthusiasts brought up a rumor that Polestar will require its vehicles to be serviced only at locations in New York City, San Francisco, or Los Angeles. Polestar was quick to respond.

Before we get to that response, some background. Polestar is owned by Volvo and Geely, a company based in China that also holds ownership stakes in Volvo and Lotus. In June 2017, Volvo announced Polestar would move to become a high-end electric performance car brand, complete with its own badging.

The company has introduced its Polestar 1 and Polestar 2 cars. Recently, the Polestar Precept concept car made news for its sustainable and tech-forward construction.

Now, back to that service situation.

According to Polestar, in the U.S. and Canada, Polestar cars will be serviced by Polestar Authorized Service Points. These locations may include Volvo workshops.

If your vehicle needs service, it can be picked up and delivered to a service station free of charge during the first four years/50,000 miles of ownership. The company will also give you a loaner vehicle to use in the interim.

There is a catch, however. The pickup and delivery service has a mileage limit. According to their response on Twitter, "If you live outside of the 150 mile range you will still be able to utilize the pick-up and delivery option, but you will be charged an additional fee."

Polestar current has locations in Los Angeles, San Francisco, and New York City. On May 6, the company announced plans to expand their footprint to Texas; Boston, Massachusetts; Denver, Colorado; Washington D.C.; and Florida. As part of that announcement, Polestar said, "The home delivery option and range will remain in place as future Spaces open, offering even more access to those in other areas of the country."

U.S. deliveries of Polestar cars is slated to begin in September 2020.

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Polestar currently operates four showrooms in the U.S.

Photo courtesy of Polestar

Polestar, an electric performance car brand, will be opening 15 new sales locations in the U.S. by the end of 2021. Called Polestar Spaces, the showrooms are more in line with what Tesla offers and less like a traditional auto dealership.

Each Polestar Space features minimalist Scandinavian-like design, pulling together the heritage of the company with a modern sales environment. Each location is staffed by non-commissioned Polestar Specialists. Test drives can be coordinated on-site or at home.

In the next few months, locations in Austin, Texas; Boston; Denver, Seattle; South Florida; and Washington D.C. will open. Those new showrooms will be established in connection with established retailer groups in the area. Additional information regarding the D.C. and Florida locations is expected soon.

2021 Polestar 2 The fastback Polestar 2 is a head-turner. Photo courtesy of Polestar

The second-half of 2021 will welcome the opening of additional showrooms in Atlanta; Central and South New Jersey; Connecticut; Dallas; Detroit; Minneapolis; Phoenix; and Orange County, California.

Specific showroom details are available at Polestar.com/Spaces.

"In 2019 we stated our goal of servicing 85% of the addressable EV market within a year of the Polestar 2 launch," said Gregor Hembrough, Head of Polestar in North America. "With these 2021 appointments, we will accomplish that and more- especially with our free pickup and delivery servicing within 150 miles of a brick-and-mortar Polestar location."

Polestar Spaces are already open in Los Angeles (Santa Monica) and Manhattan, plus two locations in the San Francisco Bay Area (Corte Madera and Santa Clara).

The automaker currently offers the Polestar 2 for sale in the U.S. AutomotiveMap recently had the opportunity to test drive the car for review.

It was recently confirmed that the Polestar Precept concept is headed to production. The concept version of the car is noted for its sustainable materials and minimalist design.

Additionally, Polestar and Koenigsegg are working on a project.

Further markets for expansion will be announced later in 2021.

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New Amazon Fire TV for Auto technology is debuting in the Jeep Wagoneer and Grand Wagoneer.

Photo courtesy of Stellantis

The Jeep Wagoneer and Grand Wagoneer are set to be unveiled soon. Ahead of those debuts, Jeep has announced that those vehicles will be the first in the industry to integrate Amazon Fire TV for Auto.

Amazon Fire TV for Auto will give Wagoneer family occupants access to their favorite shows, movies, apps, unique vehicle features, and Alexa. It will communicate directly with the SUV's Uconnect 5 infotainment operating system. Just like in other Amazon devices, content syncs with an existing Amazon account. This means that customers will be able to pause a show in their home and seamlessly continue watching once they get into their vehicle.

"The all-new 2022 model-year Wagoneer and Grand Wagoneer are designed and engineered to set a new standard for American premium in the large SUV segment," said Christian Meunier, Jeep® Brand Chief Executive Officer - Stellantis. "Launching Fire TV for Auto as an industry-first technology to the Wagoneer lineup illustrates one of the many ways we intend to deliver class-leading technology and connectivity to our customers."

Amazon The screen for Amazon Fire TV for Auto looks very similar to what you'd see on a TV at your home.Photo courtesy of Stellantis

Amazon

Fire TV for Auto builds on the Fire TV experience that exists today with unique features that include:

  • Passengers can view Fire TV in high definition from the rear seats and the front passenger screen (a privacy filter disables driver viewing). When the vehicle is in park, the driver also can view Fire TV on the main Uconnect 5 screen
  • Touchscreen controls and support for compatible content can be downloaded on trips where wireless service is limited or to save on data
  • A Fire TV for Auto-specific remote provides control of the experience and includes push-to-talk access to Alexa, making it easy to find and quickly play shows
  • The remote includes a button that connects Fire TV with the new Uconnect 5 system for control of vehicle features, such as climate, maps and more

"We reimagined Fire TV for the automobile with a purpose-built experience that delivers the best in entertainment, anywhere you go," said Sandeep Gupta, Vice President and General Manager of Amazon Fire TV. "With Fire TV built in, customers can stream their favorite shows, see if they left the lights on at home with Alexa, and take advantage of unique controls through the Uconnect system."

Fire TV for Auto will be packaged with other connected services and made available in fall 2021 in Canada, Mexico and the United States.

This isn't the first time a Stellantis company has been on the cutting edge of in-vehicle tech. Jeep's stablemate, Ram, was the first to integrate SiriusXM 360L into a vehicle, its 2019 Ram 1500.

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