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Everything you need to know about Nissan Concierge

Nissan is selling the 2020 Titan with available Nissan Concierge service.

Photo courtesy of Nissan North America

Nissan Concierge is just like having your own personal assistant along for the ride. Certain Nissan cars, trucks, and SUVs are available with the service (more are on the way), which is accessed using the car's infotainment touch screen.

Scroll down to learn more about the service.

What is Nissan Concierge?

Think of NissanConnect as a better connection between you, your car, and your lifestyle. Nissan Concierge takes that a step further acting as a personal assistant.

How are NissanConnect and Nissan Concierge different?

NissanConnect Concierge

Photo courtesy of Nissan North America

NissanConnect can assist with remote starting your car, unlocking your doors, or checking to see how much fuel is left in the tank, among other services. Nissan Concierge goes further, giving you access to a truly

Nissan Concierge offers a variety of services.

Need someone to place a pizza, coffee, or burrito order? Looking for showtimes for a movie? Wondering what traffic is like on the highway? Need to plan a road trip route? Have a three-year old that keeps asking questions about life and you're sick of answering them? Nissan Concierge is there to help.

They can also do things you might not otherwise think of, like help with homework and suggest a good place to stop and use the restroom, and pay your bills.

Nissan has information on their website about the security features that are in place to keep your information secure.

You'll need to give them access.

If you want to spend money through your Nissan Concierge representative, you'll need to have them keep a credit card number on file. They'll use this to charge for purchases.

This also means that they'll need access to your accounts. If you want to order that Papa Johns pizza, they'll need your username and password.

There are limits to the system.

When you can't get a signal via your cell phone, your vehicle might also not be able to get a signal. Inclement weather, road hazards, and topography all play a role.

You won't always have to talk to someone.

NissanConnect Concierge

Photo courtesy of Nissan North America

There are multiple ways to take advantage of Nissan Concierge services that don't require talking on the phone. Texting, emailing, and using Amazon Alexa are just some of the ways. Scroll down to see more.

When you do need to talk to someone, there's a human ready to help.

Nissan Concierge isn't just a tech-heavy answering service. You'll connect with people that are there to help.

Some features rely on your car's telematics device to be in proper working order.

This means that your vehicle must be able to connect to a wireless network that is available, provide navigation map data, and have GPS satellite signal reception.

Some features rely on third-party vendors.

Nissan works with third-parties to deliver its NissanConnect Services. Some service providers may restrict or terminate parts of the service or activate additional parts of the service.

You might not be able to use all the features while driving.

Driving is inherently dangerous. With safety in mind, Nissan has restricted some services while the vehicle is in motion.

Here's the ways to access Nissan Concierge inside or outside your vehicle.

NissanConnect Concierge

Photo courtesy of Nissan North America

  • Press the headset icon on the vehicle's display and say "Concierge".
  • Access the NissanConnect Services app on your smartphone
  • Use the NissanConnect Services Skill with Amazon Alexa or Action for the Google Assistant
  • Send a SMS Text: 88635
  • Call on your phone: (888) 717-1411
  • Email: requests@nissanconcierge.com

You'll need to verify your identity.

Nissan Concierge requires enrollment in NissanConnect Services. Once enrolled, your phone number and vehicle VIN will be used to verify your identity. Requests can be made from the phone number on file and do not require a username/password or PIN. Interactions may be recorded for quality and safety purposes.

You may be eligible for a free trial.

With the purchase of a new Nissan, you may become eligible for a trial of NissanConnect Services. When this occurs, owners will typically get a 1 GB or 30-day trial. During that time period, however, some feature availability may not be available and subject to a subscription.

To see if your vehicle is able to be equipped with NissanConnect Services, click here.

The monthly cost is less than the cost of a month of Netflix.

After your free trial is over, you can purchase Nissan Concierge services for less than the price of a month of Netflix every month.

There may be additional fees.

In addition to the monthly cost, there may be fees for installation, activation, or taxes. You'll want to check with your dealership before committing.

Wondering how your privacy and account security are protected?

The Nissan Legal Privacy Policy here details the legal specifics of information collection in plain terms.

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The Nissan Pathfinder is just at home on the trial as it is on the road.

Photo courtesy of Nissan North America

One of my favorite poems is Robert Frost's "The Road Not Taken". The message is about making choices and, how the road taken made all the difference. Often in life and on the road, we have to make one choice. Take one road. No turning back. I thought of this poem on my recent test drive in the 2022 Nissan Pathfinder in the hinterlands of Montana, when I could take two different roads—paved and dirt—and that made all the difference!

Nissan has redesigned and retooled its fifth-generation Pathfinder instilling greater latitude for buyers who want to travel both types of roads and expand their adventure footprint. After seven decades of off-road development, 35 years in the business of selling Pathfinders, and with more than 1.8 million sold in the U.S., this Japanese automaker has moved the needle with a ground-up revision of the previous-gen model.

2022 Nissan Pathfinder The 2022 Nissan Pathfinder is a capable off-roader.Photo courtesy of Nissan North America

The full-sized sport utility is available in four trims (S, SV, SL and Platinum) and two- and four-wheel drive versions; Nissan expects that nearly 60 percent of buyers will choose four-wheel drive. The Pathfinder is in a segment that has grown larger each year as more families want a vehicle for around-town, school and playdate runs and for weekend getaways with traction technology that allows travel in the backcountry and good towing capability. Direct competitors are the Toyota Highlander, Honda Pilot, and Ford Explorer.

A day-long drive of approximately 150 miles on tarmac and over a variety of dirt roads and tracks provided the opportunity to assess the Pathfinder's updates. A late-spring snowstorm added slickness to all the road surfaces in the region and allowed the Pathfinder to show off its traction capabilities at both slow and higher speeds and with lane change and emergency-braking maneuvers, when towing. I concentrated my evaluation on the augmented hardware and software designed to enhance the crossover's capabilities for backcountry travel and towing.

What I found most notable over every road surface was the comfortable ride and responsive handling that come from a collection of upgrades—and, in particular, as a result of the following: the gearing on the new nine-speed transmission, with paddle shifters for personal and more precise shifting for sport driving and slowing over rough terrain; the new terrain mode system that's engineered for different driving conditions; the four-wheel drive system that moves torque more quickly to avoid wheel slip; the improved suspension system; and new tires with a larger contact patch and more aggressive tread pattern, among other changes.

2022 Nissan Pathfinder Pathfinder's drive modes are designed to inspire confidence. Photo courtesy of Nissan North America

The Pathfinder provided sure-footed motoring and comfort over uneven surfaces. Its 7.1 inches of ground clearance easily maneuvered over the small obstacles on the trail and hill descent control took the reigns without hesitation for steeper and longer downhills on traction-compromised surfaces.

I was also impressed with the Pathfinder's towing competence and appreciated the standard trailer sway control onboard all trims. It offered notably strong, mannered acceleration from a standing start and excellent straight-line braking without porpoising for either exercise.

The new 2022 Pathfinder brings off-road and towing attributes that are important to families who are seeking to spend time in the backcountry for days trips and longer and for overlanding in terrain that doesn't require a true off-road vehicle with a low range. It's will appeal to buyers who want don't want to have to choose only one road.

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The 2022 Nissan Pathfinder arrives on dealer lots this summer.

Photo courtesy of Nissan North America

The 2022 Nissan Pathfinder doesn't have to be capable of rock crawling or deep water fording. What it has to do is service the needs of families in their daily life and give them the opportunity to competently go off-roading on rocky trails should they desire. The new, fifth-generation models does just that and adds in enough nifty features to make it among the most compelling choices for three-row SUV buyers.

The 2022 Pathfinder is thoroughly modern though not the boxy off-roader it once was. The SUV's styling harkens back to that time with a tilted, darkened C-pillar and a return to a more muscular body style. That styling makes straightforward visibility good but for shorter drivers seeing what is immediately in front of the grille is a challenge that necessitates using surround view camera technology (available only in upper trim levels) when navigating challenging terrain.

2022 Nissan Pathfinder The Pathfinder can easily handle the roads less traveled.Photo courtesy of Nissan North America

Under the hood is a 3.5-liter V6 that offers up 291 horsepower and torque - plenty to do the job without complaint. The SUV's nine-speed automatic transmission replaces the continuously variable transmission (CVT) from the previous generation and delivers smooth shifts. Though low-end torque isn't as robust as I like it to be, once up over 35 mph, the Pathfinder's powertrain delivers smooth, powerful sailing.

The redesigned architecture and components underpinning the Pathfinder make it stable on the road and don't allow it to wallow on winding roads. Even off-road, the suspension provides the right blend of stability while the drive dynamics allowing the driver to feel engaged with their surroundings whether on freshly paved roads, city streets, or muddy trails.

Nissan has given the Pathfinder a 6,000-pound towing capacity and even when maxed out the engine's functionality is strong as ever. The transmission can get held up in a gear mid-range when performing this function, however, with 5,000-6,000 rpms registering on the tachometer but a quick release of the gas pedal recalibrates the offering bringing it down to a more traditional 2,000 rpm range.

The eight-seater Pathfinder clearly has the Toyota Highlander in its sights, with good reason. It's the top-selling three-row SUV in the country. Nissan boasts that three adults can fit across the rear bench seat of the Pathfinder and, as long as they're average size or smaller, the marketing talking point holds up. There is gobs more room back there than there is in the Highlander.

2022 Nissan Pathfinder Nissan has given the Pathfinder ample cargo space.Photo courtesy of Nissan North America

Getting in and out of the third row is easy thanks to one-touch buttons on the outboard side of the second-row chairs that move the SUV's captain's seats forward creating enough room to get through to the back. Smartly, Nissan's engineers have put duplicates of these buttons on the back side of the same seats allowing third-row passengers to simply press the button to move the seat up.

The third row can also be accessed via a split between the captain's chairs as well, a space traditionally occupied by a center stowage bin/cup holders/arm rest. Owners can quickly remove the center console by opening a panel on the front and pulling the release mechanism. The one-handed operation takes seconds and the console can be easily stored in the under-floor trunk space behind the third row seat for ease.

Speaking of cargo space... The Pathfinder is one of the most spacious midsize SUVs on the market today for both passengers and cargo. There is a substantial amount of room behind the third-row seat and the under-floor storage area is nearly twice the size of the one in the Highlander. Plus, it has a feature that allows the area cover to be automatically propped up when pushed up by a user. This is especially help when carrying groceries or plants home and keeps them from being crushed.

The first- and second-row seats are suitably comfortable, even for extended periods of time and standard trig-zone climate control makes finding the right in-cabin mix easy. Bottle holders in the pockets of the front doors are exceptionally large, fitting even bulky water bottles.

2022 Nissan Pathfinder The Pathfinder's front row seats are comfortable.Photo courtesy of Nissan North America

In front of the driver is a standard tachometer, speedometer, and 7.0-inch driver information display. Buyers can upgrade to a fully digital 12.3-inch instrument cluster and head-up display but they're not reason enough to upgrade to the top-tier Pathfinder Platinum on their own.

Nissan packs the new Pathfinder with a host of desirable features that make living with the Pathfinder easier including one-touch auto up/down windows, a wireless phone charger, grocery hooks in the rear cargo area, USB ports in all three rows, second-row sunshades, rear door keyless entry, wireless Apple CarPlay, and a motion-activated lift gate.

The 2022 Nissan Pathfinder is priced to start at $33,410 for the two-wheel drive S base model and $35,310 for the four-wheel drive S base model. The model tops out around $50,000 with destination and delivery included, which seems fair when comparing the Pathfinder to other vehicles in the market.

2022 Nissan Pathfinder The Pathfinder can tow up to 6,000 pounds.Photo courtesy of Nissan North America

If you're thinking of purchasing a Ford Explorer, Jeep Grand Cherokee, Hyundai Palisade, Kia Telluride, Honda Pilot, or Highlander, do yourself a favor and schedule a test drive of the new Pathfinder when it arrives at a dealer lot near you. You may just be surprised how seamlessly it fits into your daily life compared to the competition.

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