Service

Jeep Wave Customer Care program expanded starting with 2021 models

Jeep is extending its customer care program for the 2021 model year.

Photo courtesy of FCA US LLC

This model year, Jeep celebrates 80 years in the business. The brand was born in 1941 and to celebrate to anniversary, the company is expanding its Jeep Wave Customer Care program adding value to each model purchase. The additional level of service only applies to 2021 model year vehicles.

"After nearly 80 years, the Jeep brand remains true to the original SUV by continuing to deliver legendary 4x4 capability that has enabled countless adventures and open-air freedom," said Jim Morrison, Head of Jeep Brand – FCA North America. "As we celebrate our 80th anniversary, we're pleased to provide our customers with 80th Anniversary models that offer a unique appearance, great value and loads of safety and technology features.

2020 Grand Wagoneer Concept - Details The new Jeep Grand Wagoneer Concept showcased the future of the brand, in the shape of a luxury-level three-row SUV. Photo courtesy of FCA US LLC

"As a tribute to our unique, enthusiastic and growing customer base, we are expanding our Jeep Wave customer care program across the entire Jeep vehicle lineup," Morrison added. "We are pleased to reward our loyal customers with Jeep Wave premium service that offers peace of mind and no-charge maintenance for three years."

The program now includes three years of maintenance at Jeep dealerships, including oil changes and tire rotations, 24/7 support via phone or online chat, trip interruption and first-day rental coverage, and VIP access to select Jeep events.

The 2021 Jeep lineup includes the Renegade, Compass, Cherokee, Wrangler, and Grand Cherokee SUVs as well as the Gladiator truck. The company recently unveiled the Grand Wagoneer concept, a luxe take on a future luxury-level three-row SUV that will compete directly with the Chevrolet Suburban, GMC Yukon, and Cadillac Escalade.

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The Grand Cherokee is now available with three rows.

Stellantis

The Grand Cherokee has always been the Jeep that could haul the family to the mall as easily as it could traverse serious off-road terrain. The design was starting to age, however, after ten years on the market without a major redesign. Jeep fixed that for the 2022 model year, and after a week behind the wheel, there are three things we think you should know about the new SUV.

It Comes in Two Formats

The three-row Jeep Grand Cherokee L debuted in 2021 as the first Grand Cherokee with more than two rows of seating. The standard Grand Cherokee followed it with many of the same features and upscale finishes, but in a more familiar two-row SUV format. The move to a two-body-style lineup for the Grand Cherokee does not mean there's less choice. The standard two-row model is offered in a staggering number of configurations, including a 4xe plug-in hybrid variant.

2022 Jeep Grand Cherokee The new Grand Cherokee ups the luxury considerably. Stellantis

It's Luxurious

Top Grand Cherokee trims have long been plusher and more luxurious than most people expect from a Jeep, and the new model takes things further down that road. Top trims feature luxurious materials such as quilted leathers and real wood trim, along with desirable and innovative electronics features. An optional passenger-side touchscreen offers climate controls and other functions to front-seat passengers, and Stellantis' UConnect infotainment software is among the easiest to use and most intuitive interfaces in the auto business.

2022 Jeep Grand Cherokee The Grand Cherokee can take its passengers far off the beaten path.Stellantis

It's Available with Three Strong Powertrains

The 2022 Jeep Grand Cherokee comes standard with a 3.6-liter V6. A 5.7-liter Hemi V8 is available, and Jeep's excellent 4xe plug-in hybrid can be added to certain trims. The Wrangler was the first vehicle to use the system, which provides instant torque and excellent all-electric driving range. When the battery is depleted below a certain level, the vehicle then switches to operate as a normal hybrid.

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What was your best car-related experience this year?

Chris Teague

This year has been a lot of things, but it hasn't been boring. Even if we focus only on the car world, there's plenty to talk about, from microchip-related new vehicle shortages to the wave of new electric vehicles hitting the market. That leaves us with a question for all of you: What was the best or most memorable car moment for you in 2021? I'll get the conversation started.

Porsche Cayenne GTS My SoCal Cayenne śaw snow for the first time in its nearly 200k-mile life last week.Chris Teague

I'd spent a good portion of 2021 wanting a new-old car to drive when I wasn't testing a new vehicle. That's harder than you'd think for someone who thinks, talks, and writes about cars all day, because there are so many interesting, risky, and downright funky options out there in every price range. The added headache for me was that I'd chosen to shop for a "fun" car in one of the most volatile car markets ever seen. Even the extremely high-mileage "untouchable" European cars I wanted to buy were commanding ridiculous prices.

After a solid few months of waffling between various rattletrap Mercedes-AMG, BMW M, and Audi S/RS cars, I landed on an option that had escaped me before: The Porsche Cayenne. First-generation Cayennes are a real bargain now, but the 955/957 (Porsche's internal code for the SUVs) can experience major problems that occur with or without regular maintenance and care. I was determined to buy one, and wasn't overly concerned about mileage, as long as I could count the number of owners on one hand. There was a beautiful 2009 Cayenne GTS with 90,000 miles but nine owners, a gorgeous 2004 Cayenne Turbo with a concerning engine tick, and many more just like them. Finally, I decided to risky-click a 196,000-mile Cayenne GTS in Southern California. It had one owner and one dealer-owner for a month or two prior to sale, its condition looked decent in photos, and I was able to negotiate a reasonable enough price that shipping it from San Diego to Maine wasn't a huge problem.

Porsche Cayenne GTS The pics look great, but hands-on tells another story.Chris Teague

I had two traveling Euro mechanics check the car out, and both confirmed that it was well-worn but mechanically sound, so I jumped. Ten days later, on a snowy, icy, dark Maine afternoon, the Cayenne arrived. Cosmetically, there were a few things the dealer and mechanics failed to mention, but overall, it looked good. The SUV passed Maine safety and emissions testing without problem, got a new set of Michelins, and I was on my way.

Porsche Cayenne GTS I'm in danger, but thankfully this should be a reasonable fix.Chris Teague

A few days of driving revealed what I was really in for. A check engine light revealed a camshaft position sensor error and the Cayenne displayed a nasty vibration at idle. A new sensor and motor mounts, and I'm on my way. I'll update you as more things break or miraculously work, but I want to hear your memories from 2021.

Email me at chris@automotivemap.com, and I will compile the best and most interesting stories for a story on New Year's Day. May you all have a wonderful 2022.

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