Service

Jeep Wave Customer Care program expanded starting with 2021 models

Jeep is extending its customer care program for the 2021 model year.

Photo courtesy of FCA US LLC

This model year, Jeep celebrates 80 years in the business. The brand was born in 1941 and to celebrate to anniversary, the company is expanding its Jeep Wave Customer Care program adding value to each model purchase. The additional level of service only applies to 2021 model year vehicles.

"After nearly 80 years, the Jeep brand remains true to the original SUV by continuing to deliver legendary 4x4 capability that has enabled countless adventures and open-air freedom," said Jim Morrison, Head of Jeep Brand – FCA North America. "As we celebrate our 80th anniversary, we're pleased to provide our customers with 80th Anniversary models that offer a unique appearance, great value and loads of safety and technology features.

2020 Grand Wagoneer Concept - Details The new Jeep Grand Wagoneer Concept showcased the future of the brand, in the shape of a luxury-level three-row SUV. Photo courtesy of FCA US LLC

"As a tribute to our unique, enthusiastic and growing customer base, we are expanding our Jeep Wave customer care program across the entire Jeep vehicle lineup," Morrison added. "We are pleased to reward our loyal customers with Jeep Wave premium service that offers peace of mind and no-charge maintenance for three years."

The program now includes three years of maintenance at Jeep dealerships, including oil changes and tire rotations, 24/7 support via phone or online chat, trip interruption and first-day rental coverage, and VIP access to select Jeep events.

The 2021 Jeep lineup includes the Renegade, Compass, Cherokee, Wrangler, and Grand Cherokee SUVs as well as the Gladiator truck. The company recently unveiled the Grand Wagoneer concept, a luxe take on a future luxury-level three-row SUV that will compete directly with the Chevrolet Suburban, GMC Yukon, and Cadillac Escalade.

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Larger tires headline the upgrades.

Jeep

The off-road wars are heating up. This year alone, we've seen the new Ford Bronco, Rivian's R1T electric pickup truck, new off-road models of the Ford Ranger, GMC Canyon, and Chevrolet Silverado, and more rugged versions of the Subaru Outback and Forester. Jeep, already deep in the game, doesn't need to do much to bolster its off-road offering, but the brand is doing just that for 2022. The automaker is offering a new Xtreme Recon Package for the Wrangler Willys SUV, which brings more capability and style to the boxy off-roader.

Jeep Wrangler Willys Xtreme Recon Package The package can be ordered for Wrangler Willys models later this year. Jeep Wrangler Willys Xtreme Recon Package

Beyond beefy 35-inch tires tires, the Wrangler Willys with Xtreme Recon Package gets a 1.5-inch factory lift, a 4.56:1 axle ratio, 17-inch wheels and swing gate reinforcement. Jeep says those improvements give the Willys best-in-class approach and departure angles, ground clearance, and water fording capability. Approach angle improves to 47.4 degrees, breakover angle improves to 26.7 degrees, and departure angle jumps to 40.4 degrees. The extra ride height also pushes ground clearance to 12.9 inches and the water fording depth to 33.6 inches.

The package's 35-inch tires make the Willys Jeep's third Wrangler model with hardcore rolling stock. It joins the Wrangler Rubicon and Wrangler Rubicon 392 in the 35-inch club, all of which can be equipped with the tires directly from the factory.

Jeep Wrangler Willys Xtreme Recon Package A factory lift helps improve ground clearance and capability.Jeep

The Xtreme Recon Package can be ordered starting in October and will be available for the Jeep Wrangler Willys with 3.6-liter eTorque engine. The package adds $3,995 to the Wrangler Willys' price tag, which brings the total starting price to $40,930, including a $1,495 destination charge.

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Buying guide

How to buy a modified car: Three tips

This is a clean modified truck, but they don't all end up this way.

Bring a Trailer

Modified cars are a mixed bag. Sometimes, they're incredibly well built and better than the original, but too many times they're only partially finished or end up being rushed as their owners get late-project anxiety. Whatever the case, buying a modified car can be a stressful process if you haven't done your homework ahead of time. The good news is that you can get a good deal on a reasonably well sorted project or modified car, but you'll need to be careful. Looking at used Lexus LXs earlier today, it became clear that there are as many modified vehicles for sale as there are clean examples.

This LX got me thinking about the breakdown between buying a rig and building one. The modifications made by this Lexus' seller are almost exactly what I would do if I were building a light overlanding rig. What could go wrong? I'm still on the fence about the Lexus, but the three topics below will help you make the right decision on buying a modified car.

2004 Lexus LX 470 Even if the mods are well done, you'll want to have the vehicle inspected before you buy.Bring a Trailer

Understand your personal taste

I mentioned the LX470 and how the owner's updates were pretty close to what I'd do with the truck. That's an exception to the rule, because 90 percent of the time I walking away from a sales listing because of modifications, rather than the other way around. If you're hoping to find a tastefully modified car that matches your exact tastes, you could be waiting a while. If you're hoping to sell a modified car, the same is true in reverse. Finding a buyer for your extremely personalized project car may not be the easiest thing you've ever done.

2004 Lexus LX 470 It's a good idea to seek out vehicles in solid shape, regardless of mods.Bring a Trailer

Be aware of condition and quality

This Lexus looks to be well maintained and in good shape. It also doesn't hurt that the LX is one of the most reliable vehicles built by one of the world's most quality-conscious automakers. Even so, it's hard to know what you're getting with this, or any other, modified vehicle. There's a little rust in this image, but the lift kit, wheels, and bumper mods all look good. However, even if the truck looked brand-new, you'd want to get a pre-purchase inspection. An independent mechanic can tell you if there are potential issues that are unrelated to mods, and you'll want to be sure that any modifications are installed properly.

2004 Lexus LX 470 Some mods are more useful than others.Bring a Trailer

Keep an eye on the price

Most people are reasonable when it comes to selling their modified cars, but there are hundreds of "I know what I got" memes on the internet for a reason. Some sellers want to recover every penny of the money they spent customizing their cars. They're convinced that the mods drastically increased the car's value and can't understand why the customized car isn't as attractive to you as it is to them. Tread lightly and be careful not to insult the owner, but it's your job to work toward a reasonable, fair price.

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