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Land Rover, Mitsubishi have the best websites according to a new J.D. Power study

Land Rover and Mitsubishi have the best websites according to a new semiannual study by J.D. Power.

Photo courtesy of Land Rover

Before buyers set foot in a dealership, nearly all of them explore their options online. A new study from J.D. Power has determined that Land Rover and Mitsubishi have the best website experiences of all mass-market automakers.

The U.S. Manufacturer Website Evaluation Study is a semiannual examination of the usefulness of manufacturer websites during the process of shopping for a new vehicle. J.D. Power studied four key usability features of the sites as part of the evaluation: information/content, appearance, navigation, and speed.

Mitsubishi Motors homepage Photo courtesy of Mitsubishi Motors

"This year's study was redesigned to underscore several recent trends seen in automotive vehicle manufacturer websites," said Jon Sundberg, senior manager of digital solutions, J.D. Power. "We've taken note of the digital advancements OEM websites are implementing to evolve the automotive shopping experience. Items like personalization, customization and digital retailing are being implemented or are on the digital road map for many OEM sites, and we wanted to ensure the customer has a voice in these areas. We've even added self-guided videos and transcripts of shoppers using OEM websites to give further context to the shopping experience."

To conduct the study, 10,031 new vehicle shoppers were surveyed. To be considered a new vehicle shopper, respondents had to indicate that they will be in the market for a new vehicle within the next 24 months. The survey was fielded in November 2019.

Out of 1,000 possible points, luxury automaker websites received an average of 834 points. The mass market brands averaged 826. Land Rover was the highest ranked with 864 points. Mitsubishi was the highest-ranked mass market brand achieving a score of 848.

J.D. Power first started surveying automaker websites in 1999.

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Special edition Land Rover

Special Land Rover Defender stars in new James Bond film

The special Defender features several 007-inspired touches.

Land Rover

James Bond and British vehicles go together like bread and butter. The spy's most well-known rides come from Aston Martin, but Land Rover isn't sitting out on the action. The 25th film in the Bond series, No Time To Die, premiers in just a few weeks, and with it, a new special edition Land Rover Defender. Land Rover's SV Bespoke division created the special Defender, which in addition to making an appearance on the silver screen, will be on sale for a limited run to 300 lucky Bond fans willing to shell out the cash.


2022 Land Rover Defender V8 Bond Edition The Defender gets exclusive infotainment animations.Land Rover


The villainous Defender is powered by a supercharged 5.0-liter V8 that produces 518 horsepower and 461 pound-feet of torque. An eight-speed automatic transmission is standard, and Land Rover says the powertrain is strong enough to push the hefty off-roader to 60 mph from a stop in just 5.1 seconds. The V8 is a recent addition to the Defender line, and comes paired here with unique suspension and transmission tuning, bespoke spring and damper rates, and a new electronic active rear differential.



2022 Land Rover Defender V8 Bond Edition The 007 Defender V8 get special puddle lights.Land Rover


Unique touches to the 007 Defender include "Defender 007" treadplates, special infotainment animations, and "007" exterior puddle lamps. The interior will get a laser-etched detail plate to denote its number among the 300 vehicles. No Time To Die will feature the Defender front and center, but it's not the only Land Rover in the film. Two Range Rover Sport SVR SUVs will also make an appearance, along with a Range Rover Classic and a Land Rover Series III.


2022 Land Rover Defender V8 Bond Edition You'll need to be really into Bond to truly appreciate the special Defender.Land Rover


If you're more interested in seeing the Defender's time on screen than you are in getting behind the wheel, it hits theaters in the U.S. starting on October 8, 2021. The film will be the fifth and final movie to feature Daniel Craig as Bond. However, if you're really excited about the Defender, get ready to pay up. Prices start at $114,600 and supplies are extremely limited.

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Initial quality study

Nissan Maxima earns top spot in J.D. Power study

The Maxima earned the best model score in J.D. Power's 2021 quality study.

Nissan

J.D. Power has released the results of its 2021 Initial Quality Study (IQS), and found that the Nissan Maxima achieved the highest score of any single model. The car earned a score of just 85 problems experienced per 100 vehicles (PP100) and Nissan performed well overall in the study. The Maxima entered its sixth generation in 2016 and has remained on sale relatively unchanged since, though Nissan has updated the car with new tech and safety equipment over the years.

Nissan's scores landed it at fourth among mass market brands. The Altima, Maxima, and Murano took the top spots in their respective segments as well. The automaker also took home a top score for its Smyrna Assembly facility in Tennessee, which houses production for the Murano SUV. The six-million square-foot plant earned a gold award for producing vehicles with the fewest defects in the Americas.


2021 Nissan Maxima Infotainment was cited a a major problem area for new car owners.Nissan


Nissan's results are impressive, but Ram has an even bigger reason to celebrate. With a score of 128 PP100, the automaker was the highest-ranking brand in overall quality for the first time ever. Sister company Dodge earned the number-two spot with 139 PP100. Lexus tied with Mitsubishi at number three with a score of 144 PP100, which also made Lexus the highest-ranking premium brand.

J.D. Power surveyed over 110,000 purchasers and lessees of new vehicles for the 2021 study. Owners were asked 223 questions across nine categories on vehicle features, infotainment, seats, and others. On average, scores for the industry as a whole improve by about 3 percent each year, but progress slowed in 2021 to 2 percent. J.D. Power says that infotainment issues were the primary cause of slowing quality improvement levels.


2021 Nissan Maxima Three other Nissan models scored well in the study.Nissan

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