Dealerships

Infiniti Now provides customers with 1:1 digital shopping tool, inspection transparency

Infiniti is taking new steps to make customers comfortable purchasing their vehicles from the company.

Photo courtesy of Infiniti Motors

A new customer service plan from Infiniti is aimed at giving customers a luxury retail experiences as they continue to socially distance. Infiniti Now will also support drivers on the road.

Retailers can now schedule services to meet customers for vehicle delivery and pickup, mobile test drives, at-home vehicle delivery, and enhanced vehicle cleaning at a location that suits both parties and takes into account their level of comfortability. The retailers may also engage in enhanced cleaning of high-touch areas and the implementation of social distancing within dealerships.

2020 Infiniti QX80 Infiniti is in the middle of a big two-year stretch of product refreshes and rollouts. Photo courtesy of Infiniti Motors

The personal digital shopping tool allows customers to have a 1:1 connection with Infiniti product experts. These experts can help INFINITI customers with everything from browsing and learning about the line-up to scheduling a test drive and getting their financing in order. The program can be accessed on www.infinitiusa.com or through a participating retailer website, and will empower consumers to speak with a local retailer via text or video.

Beta testing of Infiniti Now in select markets for evaluation and optimization has already begun, with a full roll-out for participating retailers beginning July 1, 2020.

Current Infiniti customers can receive a text from their dealership that features an interactive multi-point inspection of their vehicle. Called ICAR-X Service, this system will update the customer on their vehicle's condition after the technician completes the inspection. If any items require attention, the customer can authorize additional services from their phone with full transparency of pricing, allowing an exchange of information while respecting social distancing.

Additionally, Infiniti Now expands on previous financing commitments, and now offers deferred payments for up to 90 days on the purchase or lease of all new 2020 INFINITI models, in addition to 0 percent financing for 72 months.

Infiniti is in the middle of a big two-year stretch of product refreshes and rollouts. Many of its vehicles received infotainment system and design upgrades for the 2020 model year. The company is gearing up to launch the new QX55 SUV and has redesigned the QX60, which is slated to arrive on U.S. shores soon.

More information on INFINITI NOW is available at www.infinitiusa.com/coronavirus-covid-19.html.

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Updated premium crossover

2022 Infiniti QX50 picks up new standard features

The new QX50 gets more tech and safety features.

Infiniti

Infiniti is one of a handful of automakers that have continued developing and building cars instead of focusing only on higher-profit and much more popular SUVs and trucks. That said, Infiniti's catalog is crossover- and SUV-heavy. Its smallest and least expensive crossover, the QX50 gets a handful of new features for 2022, and today Infiniti announced pricing.

Infiniti offers the 2022 QX50 in five trims: $40,025 Pure, $43,375 Luxe, $47,825 Essential, $52,525 Sensory, and $57,975 Autograph. All trims get Infiniti's variable compression (VC-Turbo) engine that makes 268 horsepower and returns up to 26 mpg combined. The advanced engine shifts its compression ratio to match the driver's behavior. When more power is needed, the compression changes, and when efficiency is the priority, it changes again. It's a marvel of engineering, but it's not as fuel-efficient as a hybrid. Power reaches the front or all four wheels through a continuously variable transmission.

2022 Infiniti QX50 Pricing starts at around $40,000.Infiniti

Beyond the new standard features for 2022, buyers of the new QX50 will have to step up to the Luxe trim to get the most desirable features such as auto-folding exterior side mirrors, power lumbar support, and perforated leather upholstery. Standard comfort gear includes eight-way power front seats, dual-zone climate controls, a leather-wrapped steering wheel, and a Wi-Fi hotspot.

Infiniti stuck with its dual-screen infotainment configuration with the 2022 QX50. The top eight-inch screen handles wireless Apple CarPlay and Android Auto duties, as well as navigation. The bottom seven-inch screen handles vehicle controls, radio stations, and other settings. Though the system looks great and adds a high-tech feel to the cabin, two screens can be distracting and confusing while driving. The good news is that the QX50 gets an excellent 16-speaker Bose stereo starting with the Luxe trim.

2022 Infiniti QX50 ProPilot Assist and Wireless Apple CarPlay/Android Auto are now standardInfiniti

The 2022 QX50 hasn't been crash tested by either major ratings organization yet, but the 2021 model performed well. It earned Good ratings in crash testes and a Superior score for its standard crash prevention systems. The 2022 QX50 comes standard with Infiniti's ProPilot Assist system, which brings advanced adaptive cruise control functions that can center the car in its lane, brake, and accelerate. Other standard tech includes blind spot monitoring, rear cross-traffic alerts, rear automatic braking, predictive forward collision warnings, and forward automatic emergency braking with pedestrian detection.


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GMC Hummer EV deliveries to start soon

Hummer EV deliveries will start in December.

GMC

This year has turned out to be as difficult for automakers as 2020 was, if not much more so. The pandemic is still a major factor, and to make matters worse there's a global microchip shortage that heavily impacts automakers' ability to build tech-heavy vehicles. GMC has a big launch left to handle in 2021, and according to a recent call with journalists, it's proceeding as planned. On a recent call with reporters, GMC exec Duncan Aldred noted that Hummer EV pickup deliveries are on track to begin in December. He also elaborated on the truck's EPA range numbers.

2023 GMC Hummer EV The trucks will deliver up to 329 miles on a charge. GMC

The Hummer's EPA range lands at 329, not far from the 350 miles General Motors targeted for the vehicle. Those are the estimates for the limited Hummer Edition 1, which carries a six-figure price tag and gobs of bells and whistles. Aldred said that other models coming later on will offer longer range estimates when they hit the roads sometime in 2023.

A staggering 80 percent of reservations GMC has gathered so far are for the Edition 1 model. Almost half of the 125,000 people who have inquired about the Hummer EV have placed the refundable $100 deposit and the SUV's first year of production is completely sold out.

2023 GMC Hummer EV The Hummer EV's first year of production is sold out. GMC

When it hits the streets later this year, the Hummer EV will be just in time to face off against a growing crop of EV trucks and SUVs. Rivian recently began delivering the R1T electric pickup truck and will continue with the R1S SUV next year. The Ford F-150 Lightning is coming in 2022, and General Motors itself has a Cadillac EV rollout to handle in 2022. Chevy and GMC will show off electric versions of the Silverado and Sierra pickup trucks on January 5 and GMC will push the Hummer SUV EV in 2023.

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