Dealerships

Infiniti Now provides customers with 1:1 digital shopping tool, inspection transparency

Infiniti is taking new steps to make customers comfortable purchasing their vehicles from the company.

Photo courtesy of Infiniti Motors

A new customer service plan from Infiniti is aimed at giving customers a luxury retail experiences as they continue to socially distance. Infiniti Now will also support drivers on the road.

Retailers can now schedule services to meet customers for vehicle delivery and pickup, mobile test drives, at-home vehicle delivery, and enhanced vehicle cleaning at a location that suits both parties and takes into account their level of comfortability. The retailers may also engage in enhanced cleaning of high-touch areas and the implementation of social distancing within dealerships.

2020 Infiniti QX80 Infiniti is in the middle of a big two-year stretch of product refreshes and rollouts. Photo courtesy of Infiniti Motors

The personal digital shopping tool allows customers to have a 1:1 connection with Infiniti product experts. These experts can help INFINITI customers with everything from browsing and learning about the line-up to scheduling a test drive and getting their financing in order. The program can be accessed on www.infinitiusa.com or through a participating retailer website, and will empower consumers to speak with a local retailer via text or video.

Beta testing of Infiniti Now in select markets for evaluation and optimization has already begun, with a full roll-out for participating retailers beginning July 1, 2020.

Current Infiniti customers can receive a text from their dealership that features an interactive multi-point inspection of their vehicle. Called ICAR-X Service, this system will update the customer on their vehicle's condition after the technician completes the inspection. If any items require attention, the customer can authorize additional services from their phone with full transparency of pricing, allowing an exchange of information while respecting social distancing.

Additionally, Infiniti Now expands on previous financing commitments, and now offers deferred payments for up to 90 days on the purchase or lease of all new 2020 INFINITI models, in addition to 0 percent financing for 72 months.

Infiniti is in the middle of a big two-year stretch of product refreshes and rollouts. Many of its vehicles received infotainment system and design upgrades for the 2020 model year. The company is gearing up to launch the new QX55 SUV and has redesigned the QX60, which is slated to arrive on U.S. shores soon.

More information on INFINITI NOW is available at www.infinitiusa.com/coronavirus-covid-19.html.

Trending News

 
 

New sports sedan

2022 Infiniti Q50 gets more standard tech

The car sees new tech and interior features for 2022.

Infiniti

The Infiniti Q50 is an aging but still-stylish sedan that offers value and power, but it hasn't quite kept pace with the crop of more engaging premium European cars. However, it's still worth a look, and to press that point further, Infiniti has updated the car for 2022 with a healthy list of standard features.

2022 Infiniti Q50 Exterior styling has not changed for 2022.Infiniti

Headline updates for the 2022 Q50 are wireless Apple CarPlay and newly standard Bose Performance Series Audio. There's now leather for every trim, but in the ways that count, the car is the same as the one we saw last year, the year before, and so on.

That's not to say that the car is bad. After all, it still offers a 300-horsepower twin-turbo V6 as standard and can be upgraded with a 400-horsepower version of the engine. And, despite its aging exterior styling, it's still a handsome car with smooth, sculpted bodywork. The seven-speed automatic transmission and available all-wheel drive remain in place.

2022 Infiniti Q50 All-wheel drive is available for all models.Infiniti

Pricing for the 2022 Infiniti Q50 starts at $43,125, which includes a $1,025 destination fee. The car gets standard wireless Apple CarPlay, leather upholstery, 18-inch wheels, and Bose Performance Audio. All-wheel drive is available for a $2,000 upcharge.

2022 Infiniti Q50 Wireless Apple CarPlay and Bose audio are standard.Infiniti

The mid-range Q50 Sensory starts at $48,825, and comes with 19-inch wheels, black open-pore wood interior accents, navigation, and an air purifier system. Stepping up to the top Q50 Red Sport 400 will run $56,975, and brings the more powerful V6 engine, semi-aniline leather upholstery, and Dynamic Digital Suspension, which adjusts damping settings depending on road conditions and driving style.

Trending News

 
 

The QX60 is all-new for 2022.

Infiniti

Infiniti has released detailed specs and features for its all-new QX60 SUV. The upscale family hauler will land later this year with a reasonable starting price, updated tech, a nicely appointed cabin, and plenty more. The automaker offers its new SUV in four trims, each of which is available with all-wheel drive: Pure, Luxe, Sensory, and Autograph.

The QX60 is powered by a 3.5-liter V6 that makes 295 horsepower and 270 pound-feet of torque. Front-wheel drive is standard, but all-wheel drive is available, and all models get a new nine-speed automatic transmission. Infiniti says that the gearbox has a low first gear that helps deliver better acceleration and power off the line, and taller upper gears for smoother cruising on the highway. The revised all-wheel drive system is more responsive and engages more quickly than the system in the previous model.


2022 Infiniti QX60 The QX60 gets leather and several luxury features as standard kit. Infiniti


An upgraded interior is in the cards for the new QX60, as all models now get leather, heated front seats, and a heated steering wheel as standard equipment. Front passengers' backsides are treated to Infiniti's excellent zero-gravity seats and a stiffer second-row seat frame reduces vibration and noise in the cabin. Infiniti says that the cabin itself has more sound-deadening materials and thicker glass in the second row, which together yield a 7 percent improvement in noise on the highway.


2022 Infiniti QX60 A digital gauge cluster comes on all but the base model.Infiniti


A 12.3-inch infotainment touchscreen is standard that runs wireless Apple CarPlay and Android Auto. Six USB ports, nine speakers, HD Radio Bluetooth, voice commands, and SiriusXM radio are also standard. All but the base Pure trim level come with a 12.3-inch digital gauge cluster, and the top Autograph model gets a 10.8-inch full-color head-up display and a smart rearview mirror.

The new QX60 goes on sale this fall in the U.S. and Canada. Pricing starts at $47,875 for the base Pure model and tops out at $64,275 for the top Autograph AWD trim.

Trending News