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Hyundai Motor Group introduces DAL-e the customer service robot

A new robot is helping with customer service at one Hyundai store in South Korea as part of a trial program.

Photo courtesy of Hyundai Motor Group

You're probably familiar with Wall-E. Now, meet DAL-e, a robot that is currently being tested as a customer service representative at a Hyundai Motor showroom in southern Seoul.

DAL-e is a acronym for "Drive you, Assist you, Link with you-experience." The robot uses artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform to assist clients.

"The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots," said Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group.

Hyundai Motor Group's DAL-E robot

Photo courtesy of Hyundai Motor Group

"With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them."

The robot has a truncated yet humanoid body that is designed to have a welcoming appeal to customers. It measures 1,160 x 600 x 600 millimeters and weighs jut 80 kilograms.

Engineers have given DAL-e "emotive physical features" and the ability to engage in "smooth dialogue" utilizing both speech and touch screen commands. Additionally, DAL-e can move freely throughout the store and even guide customers to designated spots using its four-wheel capability.

Customers learn from the robot as well as be entertained by it DAL-e is able to wirelessly connect to a large display screen at the back of the store and encourages visitors to take photos with it by providing gestured feedbacks with its movable arms. In the event that a customer enters the showroom without wearing a mask, the android recognizes it and advises the customer to wear one.

Hyundai Motor Group plans to continuously update the DAL-e based on data from pilot operations, perfecting its operational capabilities as an advanced android robot.

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Updated compact car

Kia announces updates for 2022 Forte

Kia revised the Forte's styling for 2022.

Kia

While many automakers cut cars to focus on highly profitable trucks and SUVs, Kia has remained dedicated to cars and continues improving them year after year. The Forte was updated for 2022 with new tech, massaged styling, and revised advanced safety features.

The new Forte offers a revised front-end design, new bumpers, updated wheels, and updated headlights. Though the car's overall shape and style are familiar, the detail work around the grille, lower front fascia, and headlights adds a sharp, modern look to the car. The same is true for the car's rear end, as the new bumper, taillights, and trunk lid spoiler all add to the car's appeal but don't drastically differentiate it from its predecessor.

2022 Kia Forte The Forte can be had with a powerful turbocharged engine.Kia

Inside, the new Forte features a standard 4.2-inch color driver information display and an eight-inch touchscreen that runs wireless Apple CarPlay and Android Auto. A massive 25-inch wide touchscreen system is standard for the GT and GT-Line trims that includes navigation and over-the-air map updates. The car can be optioned with SynTex synthetic leather upholstery and the available smart key system now includes remote start.

The Forte is still offered with two engine choices for 2022. They include a 2.0-liter inline-four that produces 147 horsepower and returns 41 mpg on the highway. A continuously variable transmission is paired with the 2.0-liter engine. The upgraded engine is a turbocharged 1.6-liter inline-four that produces 201 horsepower through either a seven-speed dual clutch automatic or a six-speed manual transmission.

2022 Kia Forte The Forte comes packed with standard tech and safety features.Kia

A host of advanced driver aids are standard: Forward collision-avoidance assist, forward collision warnings, lane departure warnings, lane keeping assist, and a driver attention warning system. The Forte is available with highway driving assist, navigation-based adaptive cruise control, safe exit warnings, blind spot collision avoidance assistance, forward collision alerts, pedestrian and cyclist detection, and rear cross-traffic alerts.

2022 Kia Forte Synthetic leather is available in the Forte.Kia

The Monterrey, Mexico-built Forte should begin arriving on dealers' lots soon. Kia offers the car in four trims: FE, LXS, GT-Line, and GT. The mid-level EX trim was dropped for 2022.

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The Santa Fe Hybrid offers plenty to like.

Hyundai

The 2021 Hyundai Santa Fe Hybrid is all-new for 2021, and features an impressive list of standard features, great safety scores, and family-friendly space. If you're looking for a new SUV, it's hard to imagine a better fit for an urban family, or any other family, for that matter. Beyond a few small complaints, the Santa Fe Hybrid offers plenty to like.

Here are three things to like about the 2021 Hyundai Santa Fe.

2021 Hyundai Santa Fe Hybrid The Santa Fe Hybrid brings great passenger space and an upscale interior.Hyundai

It offers plenty of passenger and cargo space

The Santa Fe offers roomy seating for up to five adults with more than reasonable head and legroom in both rows. Second-row passengers have room to move, and don't end up jockeying for position with taller front-seat passengers. When the SUV is packed with people and needs to haul gear, it's more than capable of doing that, too, as it offers 36.4 cubic feet of space behind the second row and up to 72.1 cubic feet with the second-row seats folded down. Making the space more accessible, power-folding second-row seats and a hands-free power liftgate are standard.

2021 Hyundai Santa Fe Hybrid All trims come decked out with safety equipment.Hyundai

It delivers excellent fuel economy

The Santa Fe Hybrid returns impressive fuel economy numbers, especially in town, making it an excellent urban family runabout. The EPA estimates that the SUV can deliver 33 mpg in the city, 30 mpg on the highway, and 32 mpg combined. The Santa Fe Hybrid Blue returns 36 mpg in the city, 31 mpg on the highway, and 34 mpg combined. That's several miles per gallon better than the standard Santa Fe and better than some sedans.

2021 Hyundai Santa Fe Hybrid Fuel economy is better than many smaller cars.Hyundai

It earned great safety scores

The 2021 Hyundai Santa Fe earned a Top Safety Pick award from the Insurance Institute for Highway Safety (IIHS). That score is due in part to the Santa Fe's Good marks in crash tests, but the SUV's long list of standard safety kit helps, too. All models come with forward collision-avoidance assist with pedestrian, cyclist, and junction turning detection, lane keeping assist, driver attention warnings, lane following assist, and a rear occupant alert system. Optional features include blind spot collision-avoidance assist, rear cross-traffic collision-avoidance assist, a parking distance warning system, and a highway driving assist system.

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