Dealerships

Hyundai adds 3-year/36,000-mile complementary maintenance program to new cars

Hyundai is giving new car and SUV buyers a complementary maintenance plan with their purchase.

Photo courtesy of Hyundai Motor America

Hyundai is adding an incentive for its new car and SUV buyers. The automaker will now be providing three years of complimentary maintenance with the purchase or lease of a new 2020 model year Hyundai vehicle. Called the Hyundai Complimentary Maintenance program, the offer includes oil and filter changes plus tire rotation at normal factory-scheduled intervals for 3 years or 36,000 miles, whichever comes first.

"Hyundai has always been a company that listens to customers and strives to provide products and services that maximize value and simplify life," said Barry Ratzlaff, chief customer officer, Hyundai Motor America. "Building on the strong foundation of America's Best Warranty, Hyundai Complimentary Maintenance helps dealers ensure that our owners keep rolling with peace of mind. These programs, along with 5 years of roadside assistance and 3 years of Blue Link connectivity, give owners confidence that we will take care of them once they've joined the Hyundai family."

2020 Hyundai Ioniq Hyundai is offering the maintenance program across its entire lineup.Photo courtesy of Hyundai Motor America

Dealership experience is an important driver for buyers. Hyundai ranks in the lower half of J.D. Power's annual Dealership Experience Awards and Ratings, below most luxury brands and stalwarts of the industry including Chevrolet and Toyota.

The Hyundai Complimentary Maintenance program is the latest addition to the overarching Hyundai Assurance program. Owner Assurance and Shopper Assurance also also part of Hyundai Assurance.

Owner Assurance includes:

  • America's Best Warranty: 10-year/100,000-mile powertrain limited warranty, 5-year/60,000-mile new vehicle limited warranty and 7-year anti-perforation warranty
  • Complimentary Maintenance: 3 years/36,000 miles of normal oil changes and tire rotations
  • Roadside Assistance: 5 years of roadside assistance, 24/7/365 coverage and trip interruption assistance
  • Blue Link: 3 years of complimentary Blue Link connected car service, including the Connected Care package that provides emergency assistance and maintenance/diagnostic alerts
  • Assurance Car Care: Hyundai's pledge for convenient scheduling, factory-trained technicians, free multi-point inspections, clear explanation of recommended services, recap of all completed work and respect for the customer's time

Shopper Assurance includes:

  • Transparent Pricing: Participating dealers post the market pricing (MSRP minus incentives and any dealer-offered discounts) on the dealer websites so customers know exactly what the market price is for the vehicle. This can reduce the time it takes to negotiate a price and can eliminate the frustration of widely advertised incentives not being displayed on dealer websites.
  • Flexible Test Drive: Customers are given the option to conduct a test drive for any new vehicle on their own terms through Hyundai Drive, a platform that allows the test drive to be scheduled by contacting the dealer on its website, by phone or by using a custom-built app (in available markets). The selected test-drive vehicle can be delivered to a location of the customer's choosing, such as their home, their office or a coffee shop.
  • Streamlined Purchase: This feature allows car buyers to complete most of the paperwork online prior to visiting the dealership for a vehicle in the dealer's inventory, reducing the total transaction time. This includes applying for financing, obtaining credit approvals, calculating payment estimates and valuing trade-ins.
  • 3-Day Worry-Free Exchange: Any customer who is not satisfied with their purchase is given a three-day period to return the car in exchange for another new Hyundai vehicle, contingent upon a dealer inspection and the vehicle having fewer than 300 miles since the purchase/lease date. This turns potential second thoughts into peace of mind. Full conditions and terms of the exchange policy can be found at hyundaiusa.com/shopperassurance.
While the offering is new, the history of offering extended warranties and guarantees is not. The company introduced lengthy warranties in the early 2000s as a way to build customer confidence in the Hyundai brand. Its strategy worked and has been signaled as a key component to building the company's sales in the U.S.

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Nuts & Bolts

 
 

Hyundai has completely refreshed the Santa Fe for 2021.

Photo courtesy of Hyundai Motor America

The Hyundai Santa Fe is getting more than just a traditional mid-cycle update for the 2021 model year. It's closer to a generational shift with new powertrains, a new platform, and more premium features.

If you're saying to yourself, "Didn't they just change it?" to yourself right now, you're not wrong. The current Santa Fe shifted generations just about two years ago as the company prepared to introduce the three-row Palisade. When the Palisade arrived, the Santa Fe was relegated to the new two-row Santa Fe and a holdover three-row Santa Fe for a year before going to just a two-row model for 2020.

The SUV has a fresh grille and headlamp design as well as new front and rear fascia.Photo courtesy of Hyundai Motor America

The 2021 Hyundai Santa Fe has a face that looks like a blend of the Palisade and the Vision T concept car, which was first shown at last year's LA Auto Show. Its headlights carry over the Spartan helmet-like design that first appeared on the Kona. T-shaped LED daytime running lights flow from the headlights to the sides of the grill. The lower grille eschews the crucible-shape that is on the Palisade and offers a new, sophisticated look.

Hyundai has made the car beefier looking but also gentler with posterior that's sophisticated with arrow-like taillights that are connected through the center of the tailgate by a light bar.

Twenty-inch wheels are available as part of a Luxury Package that includes front and back lower bumpers and side cladding that match the body paint color, rather than the traditional matte black.

Hyundai has already revealed that the 2021 Santa Fe will come with hybrid and plug-in hybrid variants in Europe. They have not confirmed which, if either of those powertrains is coming to the U.S. More information is expected to be revealed soon.

2021 Hyundai Santa Fe

Photo courtesy of Hyundai Motor America

Hyundai aimed for a premium SUV with the Palisade, to thunderous applause from industry experts and buyers, and it looks like that design mantra is holding true in the New Santa Fe. The company promotes the model as having more "space, comfort, and convenience" than the outgoing model. That's thanks in large part to the new platform the SUV is riding on.

The new third-gen Hyundai platform allows for improvements inn performance, handling, fuel efficiency, and safety. Additionally, it features more crash resistance. With the SUV market growing increasingly competitive, it's understandable that Hyundai would want to shift the model to the new underpinnings ASAP.

The lower half of the dashboard has been redesigned for 2021 and the cabin has been outfitted with soft-touch materials. The center console has also been redesigned and now floats and features similar instrumentation to the Hyundai Nexo and Palisade. This leaves a good amount of space between driver and front passenger for storage.

A new 10.25-inch infotainment screen floats on the dashboard.Photo courtesy of Hyundai Motor America

The new 10.25-inch infotainment touch screen appears to float above the dashboard. A new 12.3-inch all-digital instrument cluster sits in front of the driver.

The new Santa Fe will be available in Europe starting September 2020. There is not yet confirmation as to when it comes to the U.S. or what it will cost.

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The 2021 Volkswagen Arteon will debut on June 24.

Photo courtesy of Volkswagen AG

The Volkswagen what? You're not alone if you haven't heard of the Arteon. The model is easy to forget in a carscape that's crowded with a rich number of much more premium and luxury cars that compete directly with the model in the U.S. due to the car's high price point.

The Arteon is the successor to the Volkswagen CC. The company makes them in Germany and China. VW designed the car to be an upmarket offering.

2020 Volkswagen Arteon The current interior of the 2020 Arteon doesn't have the appointments or features of many modern premium and luxury cars, despite Volkswagen positioning the model to fit in with that crowd.Photo courtesy of Volkswagen AG

It's a model that hasn't quite caught on with American audiences despite the popularity of other models in the Volkswagen lineup like the Atlas, Tiguan, and Jetta. In the first quarter of the year, Volkswagen sold under 800 Arteons. Alfa Romeo sold more than twice as many Giulias during that same time and Toyota sold that many RAV4s every 17 hours.

Volkswagen will debut a refreshed version of the Arteon on June 24. The 2021 Volkswagen Arteon will have a completely new cockpit area and feature a new roster of high-tech infotainment system functions.

It will also benefit from the addition of new safety and driver assist systems, including Travel Assist, which takes over steering, acceleration, and braking at speeds up to 130 mph. Further restrictions of the vehicle's capability will likely be forthcoming.

Additionally, Volkswagen will premiere the new Arteon shooting brake alongside the sedan. VW has already acknowledged that the U.S. isn't getting this version of the car. It's planned exclusively for Europe according to a release from the company.

With just the interior getting refreshed, the U.S. version of the car is likely to continue to have its turbocharged 2.0-liter four-cylinder engine that produces 268 horsepower and 258 pound-feet of torque. For the 2020 model year, Volkswagen sold the car in the U.S. in three trim levels: SE, SEL, and SEL Plus. It was priced starting at $35,995.

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