Dealerships

Hyundai adds 3-year/36,000-mile complementary maintenance program to new cars

Hyundai is giving new car and SUV buyers a complementary maintenance plan with their purchase.

Photo courtesy of Hyundai Motor America

Hyundai is adding an incentive for its new car and SUV buyers. The automaker will now be providing three years of complimentary maintenance with the purchase or lease of a new 2020 model year Hyundai vehicle. Called the Hyundai Complimentary Maintenance program, the offer includes oil and filter changes plus tire rotation at normal factory-scheduled intervals for 3 years or 36,000 miles, whichever comes first.

"Hyundai has always been a company that listens to customers and strives to provide products and services that maximize value and simplify life," said Barry Ratzlaff, chief customer officer, Hyundai Motor America. "Building on the strong foundation of America's Best Warranty, Hyundai Complimentary Maintenance helps dealers ensure that our owners keep rolling with peace of mind. These programs, along with 5 years of roadside assistance and 3 years of Blue Link connectivity, give owners confidence that we will take care of them once they've joined the Hyundai family."

2020 Hyundai Ioniq Hyundai is offering the maintenance program across its entire lineup.Photo courtesy of Hyundai Motor America

Dealership experience is an important driver for buyers. Hyundai ranks in the lower half of J.D. Power's annual Dealership Experience Awards and Ratings, below most luxury brands and stalwarts of the industry including Chevrolet and Toyota.

The Hyundai Complimentary Maintenance program is the latest addition to the overarching Hyundai Assurance program. Owner Assurance and Shopper Assurance also also part of Hyundai Assurance.

Owner Assurance includes:

  • America's Best Warranty: 10-year/100,000-mile powertrain limited warranty, 5-year/60,000-mile new vehicle limited warranty and 7-year anti-perforation warranty
  • Complimentary Maintenance: 3 years/36,000 miles of normal oil changes and tire rotations
  • Roadside Assistance: 5 years of roadside assistance, 24/7/365 coverage and trip interruption assistance
  • Blue Link: 3 years of complimentary Blue Link connected car service, including the Connected Care package that provides emergency assistance and maintenance/diagnostic alerts
  • Assurance Car Care: Hyundai's pledge for convenient scheduling, factory-trained technicians, free multi-point inspections, clear explanation of recommended services, recap of all completed work and respect for the customer's time

Shopper Assurance includes:

  • Transparent Pricing: Participating dealers post the market pricing (MSRP minus incentives and any dealer-offered discounts) on the dealer websites so customers know exactly what the market price is for the vehicle. This can reduce the time it takes to negotiate a price and can eliminate the frustration of widely advertised incentives not being displayed on dealer websites.
  • Flexible Test Drive: Customers are given the option to conduct a test drive for any new vehicle on their own terms through Hyundai Drive, a platform that allows the test drive to be scheduled by contacting the dealer on its website, by phone or by using a custom-built app (in available markets). The selected test-drive vehicle can be delivered to a location of the customer's choosing, such as their home, their office or a coffee shop.
  • Streamlined Purchase: This feature allows car buyers to complete most of the paperwork online prior to visiting the dealership for a vehicle in the dealer's inventory, reducing the total transaction time. This includes applying for financing, obtaining credit approvals, calculating payment estimates and valuing trade-ins.
  • 3-Day Worry-Free Exchange: Any customer who is not satisfied with their purchase is given a three-day period to return the car in exchange for another new Hyundai vehicle, contingent upon a dealer inspection and the vehicle having fewer than 300 miles since the purchase/lease date. This turns potential second thoughts into peace of mind. Full conditions and terms of the exchange policy can be found at hyundaiusa.com/shopperassurance.
While the offering is new, the history of offering extended warranties and guarantees is not. The company introduced lengthy warranties in the early 2000s as a way to build customer confidence in the Hyundai brand. Its strategy worked and has been signaled as a key component to building the company's sales in the U.S.

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Nuts & Bolts

 
 

The 2022 Audi Q5 Sportback has debuted but Americans will have to wait around six months to get one.

Photo courtesy of Audi AG

The Audi Q5 Sportback takes the traditional dimensions of the Audi Q5 and shaves some off the back of the roof to creating a more sloping design. The result is a model that fits right into Audi's lineup.

At the front of the new all-wheel drive model is an octagonal Singleframe grille that is flanked by large air inlets. The car's headlights feature daytime running lights with the buyer's choice of LED or matrix-design LED technology. At the rear are taillights that feature OLED lighting technology split into three ties of six segments each.

2022 Audi Q5 Sportback

Photo courtesy of Audi AG

Like the roof, the car's windows taper as the design of the vehicle flows backward. Its rear bumper appears to be high-mounted.

Base Audi Q5 Sportback models are powered by a 2.0-liter four-cylinder engine that is paired with a 12-volt mild-hybrid system to to deliver 261 horsepower and 273 pound-feet of torque. Buyers can upgrade to the 3.0-liter V6 engine that produces 349 horsepower and 369 pound-feet of torque.

The SQ5 will come standard with adaptive dampers and has an available air suspension and dynamic steering capability.

Each model has Audi's new MIB 3 infotainment system, which can be optioned to include a 12.3-inch digital display in front of the driver as well as virtual cockpit and head-up display technologies. At the center of the dashboard is a 10.1-inch infotainment touch screen with navigation. The system allows for multiple user profiles.

The Audi phone box and a Bang and Olufsen sound system with 3D sound are available.

Inside the cabin, the car has a rear bench seat the can be shifted laterally as well as forward and aft. The seat also reclines.

Each Q5 Sportback comes with a standard hands-free power tailgate.

Buyers can option their model to include numerous driver assist systems including adaptive cruise control with traffic jam assist, standard Audi Side Assist and Audi Pre Sense Rear, lane departure warning, and Parking System Plus.

The 2020 Audi Q5 starts at $43,000. Expect the Sportback model to be slightly pricier when it arrives in the U.S. in the first half of 2021. It will be assembled at the San José Chiapa plant in Mexico.

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WWE logos are shown on screens before a WWE news conference at T-Mobile Arena on October 11, 2019 in Las Vegas, Nevada.

Photo by Ethan Miller/Getty Images

They're used to taking it to the mat, but this autumn, the stars of the WWE will be taking to the internet as part of a partnership with Hyundai to produce a 10-episode video series that features storytelling centered around the passion for enriching people's lives. "Drive For Better" will appear on WWE's digital platforms throughout the second half of the year.

"As an official sponsor of WWE, we are excited to be working together to share the personal stories of the Superstars and help put a smile on people's faces," said Angela Zepeda, CMO, Hyundai Motor America. "We both believe everyone deserves better and this series is representative of that."

"WWE and Hyundai's shared passion for supporting local communities truly makes this a rewarding partnership," said John Brody, Executive Vice President and Global Head of Sales & Partnerships, WWE. "We are extremely grateful to Hyundai for their commitment and hope this series will inspire people across the country at a time when it's needed most."

The first episode of the series features WWE Universal Champion Roman Reigns and his recent virtual visit with patients at the Children's Hospital of Orange County. It debuted in July and is posted on WWE's digital platforms and the Superstars' social media channels along with other episodes in the series.

The series is part of a larger partnership between Hyundai and WWE. The two brands have delivered custom content integrations across WWE's global media platforms throughout 2020. Hyundai is also the Co-Presenting Partner of WWE Clash of Champions on Sunday, September 27 and will receive weekly exposure in Monday Night Raw and Friday Night SmackDown programming throughout the month of September.

In addition to the episodic programming, the partnership will work to promote Hyundai Hope On Wheels during Childhood Cancer Awareness Month. Hyundai Hope on Wheels is a charitable organization that recently provided millions of dollars in grants to aid with COVID-19 testing.

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