Dealerships

Hyundai adds 3-year/36,000-mile complementary maintenance program to new cars

Hyundai is giving new car and SUV buyers a complementary maintenance plan with their purchase.

Photo courtesy of Hyundai Motor America

Hyundai is adding an incentive for its new car and SUV buyers. The automaker will now be providing three years of complimentary maintenance with the purchase or lease of a new 2020 model year Hyundai vehicle. Called the Hyundai Complimentary Maintenance program, the offer includes oil and filter changes plus tire rotation at normal factory-scheduled intervals for 3 years or 36,000 miles, whichever comes first.

"Hyundai has always been a company that listens to customers and strives to provide products and services that maximize value and simplify life," said Barry Ratzlaff, chief customer officer, Hyundai Motor America. "Building on the strong foundation of America's Best Warranty, Hyundai Complimentary Maintenance helps dealers ensure that our owners keep rolling with peace of mind. These programs, along with 5 years of roadside assistance and 3 years of Blue Link connectivity, give owners confidence that we will take care of them once they've joined the Hyundai family."

2020 Hyundai IoniqHyundai is offering the maintenance program across its entire lineup.Photo courtesy of Hyundai Motor America

Dealership experience is an important driver for buyers. Hyundai ranks in the lower half of J.D. Power's annual Dealership Experience Awards and Ratings, below most luxury brands and stalwarts of the industry including Chevrolet and Toyota.

The Hyundai Complimentary Maintenance program is the latest addition to the overarching Hyundai Assurance program. Owner Assurance and Shopper Assurance also also part of Hyundai Assurance.

Owner Assurance includes:

  • America's Best Warranty: 10-year/100,000-mile powertrain limited warranty, 5-year/60,000-mile new vehicle limited warranty and 7-year anti-perforation warranty
  • Complimentary Maintenance: 3 years/36,000 miles of normal oil changes and tire rotations
  • Roadside Assistance: 5 years of roadside assistance, 24/7/365 coverage and trip interruption assistance
  • Blue Link: 3 years of complimentary Blue Link connected car service, including the Connected Care package that provides emergency assistance and maintenance/diagnostic alerts
  • Assurance Car Care: Hyundai's pledge for convenient scheduling, factory-trained technicians, free multi-point inspections, clear explanation of recommended services, recap of all completed work and respect for the customer's time

Shopper Assurance includes:

  • Transparent Pricing: Participating dealers post the market pricing (MSRP minus incentives and any dealer-offered discounts) on the dealer websites so customers know exactly what the market price is for the vehicle. This can reduce the time it takes to negotiate a price and can eliminate the frustration of widely advertised incentives not being displayed on dealer websites.
  • Flexible Test Drive: Customers are given the option to conduct a test drive for any new vehicle on their own terms through Hyundai Drive, a platform that allows the test drive to be scheduled by contacting the dealer on its website, by phone or by using a custom-built app (in available markets). The selected test-drive vehicle can be delivered to a location of the customer's choosing, such as their home, their office or a coffee shop.
  • Streamlined Purchase: This feature allows car buyers to complete most of the paperwork online prior to visiting the dealership for a vehicle in the dealer's inventory, reducing the total transaction time. This includes applying for financing, obtaining credit approvals, calculating payment estimates and valuing trade-ins.
  • 3-Day Worry-Free Exchange: Any customer who is not satisfied with their purchase is given a three-day period to return the car in exchange for another new Hyundai vehicle, contingent upon a dealer inspection and the vehicle having fewer than 300 miles since the purchase/lease date. This turns potential second thoughts into peace of mind. Full conditions and terms of the exchange policy can be found at hyundaiusa.com/shopperassurance.
While the offering is new, the history of offering extended warranties and guarantees is not. The company introduced lengthy warranties in the early 2000s as a way to build customer confidence in the Hyundai brand. Its strategy worked and has been signaled as a key component to building the company's sales in the U.S.

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New electric SUV

The Genesis GV60 is on sale now

The GV60 is on sale in the U.S. now.

Genesis

Today, Genesis announced that its newest vehicle, the electric GV60, is on sale in the United States. The vehicle brings a load of new tech and innovations, and features the brand's distinctive, attractive styling.

The GV60 will be offered in two configurations in the United States. The GV60 Advanced AWD starts at $58,890 and features a facial unlocking system, a 12.3-inch digital gauge cluster and touchscreen, and a Bang & Olufsen audio system. The GV60 Performance AWD starts at $67,890 and brings more power, leather upholstery, a massaging driver's seat, and more.

2023 Genesis GV60Buyers get three years of free charging. Genesis

The Advanced model comes with a 74-kW front and 160-kW rear electric motor for a total of 314 horsepower. A 77.4-kWh battery provides juice for the operation, and returns a range of 248 miles. The Performance AWD model features a 160-kW front and 160-kW rear motor for a combined 429 horsepower, with up to 483 ponies available with a temporary boost mode.

Genesis partnered with Electrify America to provide GV60 owners with three years of free 30-minute charging sessions. Owners can charge anywhere in the United States, and can locate charging stations using their vehicle's navigation system. The GV60 is also the first Genesis to feature Connected Care, which includes several connected services such as enhanced roadside assistance, an SOS emergency notification feature, vehicle health reports, and more.

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New minivan

Honda announces new Odyssey Sport

Sport is a new trim for the Odyssey minivan.

Honda

The Honda Odyssey may not be the most exciting vehicle in the world, but it's getting a new Sport model that at least makes it look the part. Honda will release the model for the 2023 model year, and the Odyssey line overall will be offered with a new Honda Service Pass, which includes two years of complimentary scheduled maintenance.

The Odyssey Sport slots into the Honda catalog between the EX-L and Touring trims. It comes with gloss-black exterior trim and black 19-inch wheels outside, and black leather with red stitching inside. The cabin comes with red accent lighting on the dash and in the footwells, and the roof pillars and headliner are both black. Under the hood, the Odyssey Sport gets the same 3.5-liter V6 from years past. It makes 280 horsepower and 262 pound-feet of torque, and comes paired with a ten=speed automatic transmission and front-wheel drive.

2023 Honda Odyssey SportThe Sport comes with dark exterior trim and unique leather upholstery with red stitching inside. Honda

All Odyssey models come with Honda Sensing safety equipment, which includes adaptive cruise control and pedestrian detection. The 2023 van hasn't been crash-tested yet, but the 2022 model earned a Top Safety Pick + award, so it's likely the new model will be rated similarly.

Honda Service Pass is a new program for 2023+ Honda vehicles. It covers routine scheduled maintenance for up to two years or 24,000 miles, whichever comes first. Under the program, buyers get free oil changes, tire rotations, and multi-point inspections.

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