Insurance

Honk Technologies updates touchless claims mobile roadside assistance app with AI

Honk is an app that allows service providers to connect with motorists in need.

Photo courtesy of Honk Technologies

An artificial intelligence infusion is aimed at increasing ease-of-use and speed-of-response, two aspects of business that Honk Technologies customers use to set themselves apart. The on-demand roadside assistance platform has a network of over 75,000 towing and roadside assistance service vehicles and is used by insurers such as Farmers and Clearcover, along with fleet managers, manufacturers, and consumers.

Honk will use the technology to keeps customers informed throughout a service interaction while increasing intelligence over time.

Here's how it works, according to the company:

"A proprietary algorithm finds and sends the best-positioned service provider partner available for each job, keeping most response times to 30 minutes or less. As a result, the HONK Partner Network has set a new quality standard for customer satisfaction and performance, averaging 50% faster than AAA and traditional motor clubs. The latest updates make it even easier and faster for stranded motorists to get help, with AI and machine learning enabling live updates. This saves time for both drivers and end users while ensuring end-user safety."

"Honk's AI-powered roadside assistance has modernized a long-standing, necessary function for motorists, providing the insurance industry with an opportunity to innovate," said Corey Brundage, founder and CEO of Honk. "Consumers and carriers alike are looking for the best possible user experience. We offer seamless integration with carriers' own roadside assistance solutions, allowing insurers to take advantage of our latest features."

By utilizing this technology, Honk can perform a variety of features and functions for its customers:

  • Requests ensure roadside assistance within 15-30 minutes in most major metros and nationwide coverage
  • Immediate access to towing, tire change, jump start, fuel delivery, lock-out service, and battery replacement (coming soon)
  • Free apps show haggle-free pricing upfront with no membership fees
  • The Honk Smart Assistant chatbot leverages AI and machine learning to power automated communications, track a caller's exact location along with the service provider's name, number and ETA, and allow end-users to rate level of service
  • GPS location dispatching speed sets an industry record, locating the best-positioned service provider in under four minutes
  • The largest marketplace network of service providers nationwide
  • Service providers meet minimum criteria for safety and quality

"Honk has helped us deliver on our brand promise, resulting in a double-digit increase in our Net Promoter Score (NPS) and significant growth in customer retention," said Bobby Massey, Claims Property Strategy Lead at Farmers Insurance. "Honk plays a key role in enabling us to make good on our strong commitment to the safety and satisfaction of our customers. Honk's driver network size and its leadership in customer satisfaction and performance make HONK an ideal technology partner."

To experience Honk as a policyholder whose carrier uses the Honk platform, visit www.honkforhelp.com.

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The 2022 Acura TLX has the technology enabled.

Photo courtesy of Acura

Toyota and Lexus announced that the WarnerMedia RIDE app would be coming to their models earlier this year. Now, Honda and Acura will be offering the same.

On certain Wi-Fi enabled Honda and Acura vehicles, AT&T unlimited in-car Wi-Fi users will have access to the WarnerMedia RIDE app. The app allows users to connect multiple devices in their vehicles to browse, stream and share premium content from the WarnerMedia library while on the road.

Honda and Acura vehicle owners have been able to use their on-board modem as a hot spot for connecting up to seven devices since 2017. Models compatible for the new tech include the Acura RDX (2019-present), Acura TLX (2021), and Acura MDX (2022) across all trim levels. Honda vehicles with the tech include Accord (2018-present, Touring), Odyssey (2018-present; Touring, Elite), Insight (2019-present, Touring)., Passport (2019-present; Touring, Elite)., and Pilot (2019-present; Touring, Elite, Black Edition).

The WarnerMedia RIDE App allows passengers to access 1,000+ hours of live and on-demand entertainment. The app includes hit TV shows and movies from top brands such as Cartoon Network, CNN, HBO Max, TBS, TNT and TruTV, spanning animation, entertainment, news, sports and more.

WarnerMedia RIDE app The WarnerMedia RIDE app allows users to choose their own avatar.Photo courtesy of Acura

Users can set up profiles and personalize their user exerpience with an avatar from the WarnerMedia library. Profiles also ensure age-appropriate content with options for adults to restrict access to their profiles with an access code.

"Wireless connectivity and connected car services continue to be key features for customers and our long-standing relationship with AT&T continues to be one way we deliver exciting new content to Honda and Acura owners," said Art St. Cyr, vice president of North American Auto Strategy for American Honda. "Honda will continue working to enhance the in-car experience, including the capabilities of the AT&T network and access to top content with WarnerMedia RIDE."

"We're always looking for new and innovative ways to elevate the connected car experience for our customers. With WarnerMedia RIDE, we are delivering a connected experience that's perfect for journeys," said Joe Mosele, vice president, Mobility & Internet of Things, AT&T. "Our collaboration is keeping Honda and Acura owners connected wherever they travel with hours of news and entertainment for the whole family."

WarnerMedia RIDE is available now in the App Store and on Google Play for all U.S. unlimited data plan subscribers. WarnerMedia RIDE is included at no additional cost for existing and new unlimited subscribers.

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Ultium Charge 360 is described as a holistic approach to electric vehicle ownership.

Photo courtesy of General Motors

General Motors, like Ford, is working to help make charging easier for their electric vehicle owners. The introduction of the Ultium Charge 360, which takes its name from the Ultium battery pack that is going to be used to charge GM vehicles moving forward, combines information regarding charging networks, GM vehicle mobile apps, and other products and services.

"GM agrees with the customer need for a robust charging experience that makes the transition to an EV seamless and helps drive mass adoption," said Travis Hester, GM's chief EV officer. "As we launch 30 EVs globally by the end of 2025, Ultium Charge 360 simplifies and improves the at-home charging experience and the public charging experience – whether it's community-based or road-trip charging."

Ultium Charge 360 smartphone Ultium Charge 360 allows users to find a charging station near them.Photo courtesy of General Motors

Ultium Charge 360 offers:

  • Access to Charging - GM will continue to work with a variety of third parties, including charge point operators, electric utilities and government agencies to make home, workplace, public and fleet charging ubiquitous for customers.
  • Mobile Apps - GM will continue to update the GM vehicle mobile apps to provide an even more intuitive mobile experience that makes navigating to a charging station, plugging into a charger and paying for charging simple.
  • Products and Services - To help ensure the transition to an EV is seamless, GM is working to offer EV owners charging accessories and installation services tailored to their lifestyle. For example, GM will cover standard installation of Level 2 charging capability for eligible customers who purchase or lease a 2022 Bolt EUV or Bolt EV in collaboration with Qmerit.

GM is also making progress on its EV infrastructure strategy. The company previously announced plans to install 3,500 charging stations at company facilities.

Thanks to agreements between GM and seven major charging providers (Blink Charging, ChargePoint, EV Connect, EVgo, FLO, Greenlots and SemaConnect) GM vehicle suers will be able to see real-time information from nearly 60,000 charging plugs throughout the U.S. and Canada, find stations along a route, and initiate and pay for charging.

Nine months following the announcement to add 2,700 fast chargers in cities and suburbs by the end of 2025, GM and EVgo have opened its first sites in Washington, California, and Florida. Each site is capable of delivering up to 350 kilowatts and averages four chargers per site. GM and EVgo are on track to have approximately 500 fast charging stalls live by the end of 2021.

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