Insurance

Honk Technologies updates touchless claims mobile roadside assistance app with AI

Honk is an app that allows service providers to connect with motorists in need.

Photo courtesy of Honk Technologies

An artificial intelligence infusion is aimed at increasing ease-of-use and speed-of-response, two aspects of business that Honk Technologies customers use to set themselves apart. The on-demand roadside assistance platform has a network of over 75,000 towing and roadside assistance service vehicles and is used by insurers such as Farmers and Clearcover, along with fleet managers, manufacturers, and consumers.

Honk will use the technology to keeps customers informed throughout a service interaction while increasing intelligence over time.

Here's how it works, according to the company:

"A proprietary algorithm finds and sends the best-positioned service provider partner available for each job, keeping most response times to 30 minutes or less. As a result, the HONK Partner Network has set a new quality standard for customer satisfaction and performance, averaging 50% faster than AAA and traditional motor clubs. The latest updates make it even easier and faster for stranded motorists to get help, with AI and machine learning enabling live updates. This saves time for both drivers and end users while ensuring end-user safety."

"Honk's AI-powered roadside assistance has modernized a long-standing, necessary function for motorists, providing the insurance industry with an opportunity to innovate," said Corey Brundage, founder and CEO of Honk. "Consumers and carriers alike are looking for the best possible user experience. We offer seamless integration with carriers' own roadside assistance solutions, allowing insurers to take advantage of our latest features."

By utilizing this technology, Honk can perform a variety of features and functions for its customers:

  • Requests ensure roadside assistance within 15-30 minutes in most major metros and nationwide coverage
  • Immediate access to towing, tire change, jump start, fuel delivery, lock-out service, and battery replacement (coming soon)
  • Free apps show haggle-free pricing upfront with no membership fees
  • The Honk Smart Assistant chatbot leverages AI and machine learning to power automated communications, track a caller's exact location along with the service provider's name, number and ETA, and allow end-users to rate level of service
  • GPS location dispatching speed sets an industry record, locating the best-positioned service provider in under four minutes
  • The largest marketplace network of service providers nationwide
  • Service providers meet minimum criteria for safety and quality

"Honk has helped us deliver on our brand promise, resulting in a double-digit increase in our Net Promoter Score (NPS) and significant growth in customer retention," said Bobby Massey, Claims Property Strategy Lead at Farmers Insurance. "Honk plays a key role in enabling us to make good on our strong commitment to the safety and satisfaction of our customers. Honk's driver network size and its leadership in customer satisfaction and performance make HONK an ideal technology partner."

To experience Honk as a policyholder whose carrier uses the Honk platform, visit www.honkforhelp.com.

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Nuts & Bolts

 
 

The sale of every Ford Bronco will benefit America's wilderness. Ford Motor Company is establishing the Bronco Wild Fund, a charitable effort aimed at supporting the enjoyment and preservation of America's wilderness through a variety of grants and initiatives.

The endowment of the Wild Fund will be funded by a portion of the proceeds from Bronco two-door, four-door, and Bronco Sport sales, as well as Ford licensed merchandise. Ford says that the goal is for the fund to raise up to $5 million annually.

2021 Ford Bronco four-door Many orders have already been placed for the 2021 Bronco. Photo courtesy of Ford Motor Company

As part of the announcement the company is taking first public steps today to showcase an aspect of what the fund was designed to do.

"The Bronco Wild Fund will help Bronco owners and off-road enthusiasts connect with the outdoors on a deeper, more personal level – ultimately enabling them to become responsible stewards of our nation's treasures," said Mark Grueber, Bronco brand marketing manager.

Strategic alliances will make the fund's efforts possible. The first two beneficiaries of the fund's support are the National Forest Foundation and Outward Bound USA. The National Forest Foundation, created by Congress in 1992, is the only nonprofit solely dedicated to protecting and promoting America's 193 million acres of national forests and grasslands. Ford has pledged to plant 1 million new trees by the end of 2021 in cooperation with the National Forest Foundation.

Founded in 1941, Outward Bound USA pioneered outdoor adventure learning around the world and now operates in more than 30 countries. The organization will receive funds to provide access for young people to learn and grow through outdoor experiences in some of our country's great wilderness spaces.

Outward Bound USA Outward Bound USA provides outdoor experiences for America's youth.Photo courtesy of Ford Motor Company

Ford says that future preservation initiatives will include financial support for reforestation and trail maintenance programs, forest health, fire mitigation, and restoration work.

The 2021 Ford Bronco Sport is expected to arrive at dealerships soon. The Bronco two-door and four-door will following in 2021.

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General Motors has surpassed more than 1 million Wi-Fi subscribers.

Photo courtesy of General Motors

In a world where we're constantly connected to everyone and everything, there's no escaping that vehicles have now become more than just transportation. They're nearly equal parts connected device.

In September, General Motors became the first automaker with more than 1 million subscriptions to its Wi-Fi-enabled data services provided by AT&T. They hit this milestone just six years after launching 4G LTE Wi-Fi hot spots in models across their lineup in the U.S. and Canada.

Since that time, GM has integrated the communication device into a more vital role for customers. Its connectivity currently serves as a key component of OnStarCrisis Assist, which serves GM customers impacted by disasters. Earlier this year, approximately 180,000 drivers in the U.S. and Canada enrolled in Crisis Assist to help navigate the early months of the COVID-19 pandemic.

General Motors tablet Wi-Fi New General Motors SUVs offer streaming services rather than traditional entertainment stations for rear seat passengers.Photo courtesy of General Motors

Wi-Fi connectivity plans are most popular with owners of trucks and SUVs. In the 2021 Chevrolet Tahoe and Suburban, GMC Yukon, and Cadillac Escalade, traditionanl DVD player entertainment systems have gone by the wayside in favor of streaming services. Available now in the App Store and Google Play for all U.S. unlimited data plan subscribers, the WarnerMedia RIDE app brings a unique smartphone or tablet experience with access to video content from Bleacher Report, Cartoon Network, CNN, HBO, TBS, TNT, truTV, Warner Bros. Television as well as other WarnerMedia content.

Next year, GM and AT&T plan to add HBO Max to a unique premium bundle of streaming content to complement the WarnerMedia RIDE and in-vehicle Wi-Fi offering.

"Being a leader in connected vehicles means constant innovation, listening to customers, and taking an inclusive approach by partnering with others who bring great entertainment and customer experiences into our vehicles," said Santiago Chamorro, GM vice president of Global Connected Services. "One million data subscribers is much more than just a number. It represents countless road trips where kids aren't asking, 'Are we there yet,' and people using their vehicles as classrooms and home offices just to make life a bit smoother. We're motivated to empower even more people moving forward."

"Connectivity is at the heart of today's driving experience," said Joe Mosele, vice president, AT&T Global Business Solutions. "We are incredibly excited to bring a fast and reliable Wi-Fi experience to millions of GM customers combined with some of WarnerMedia's most iconic brands and content libraries for more entertainment on the go."

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