Insurance

Honk Technologies updates touchless claims mobile roadside assistance app with AI

Honk is an app that allows service providers to connect with motorists in need.

Photo courtesy of Honk Technologies

An artificial intelligence infusion is aimed at increasing ease-of-use and speed-of-response, two aspects of business that Honk Technologies customers use to set themselves apart. The on-demand roadside assistance platform has a network of over 75,000 towing and roadside assistance service vehicles and is used by insurers such as Farmers and Clearcover, along with fleet managers, manufacturers, and consumers.

Honk will use the technology to keeps customers informed throughout a service interaction while increasing intelligence over time.

Here's how it works, according to the company:

"A proprietary algorithm finds and sends the best-positioned service provider partner available for each job, keeping most response times to 30 minutes or less. As a result, the HONK Partner Network has set a new quality standard for customer satisfaction and performance, averaging 50% faster than AAA and traditional motor clubs. The latest updates make it even easier and faster for stranded motorists to get help, with AI and machine learning enabling live updates. This saves time for both drivers and end users while ensuring end-user safety."

"Honk's AI-powered roadside assistance has modernized a long-standing, necessary function for motorists, providing the insurance industry with an opportunity to innovate," said Corey Brundage, founder and CEO of Honk. "Consumers and carriers alike are looking for the best possible user experience. We offer seamless integration with carriers' own roadside assistance solutions, allowing insurers to take advantage of our latest features."

By utilizing this technology, Honk can perform a variety of features and functions for its customers:

  • Requests ensure roadside assistance within 15-30 minutes in most major metros and nationwide coverage
  • Immediate access to towing, tire change, jump start, fuel delivery, lock-out service, and battery replacement (coming soon)
  • Free apps show haggle-free pricing upfront with no membership fees
  • The Honk Smart Assistant chatbot leverages AI and machine learning to power automated communications, track a caller's exact location along with the service provider's name, number and ETA, and allow end-users to rate level of service
  • GPS location dispatching speed sets an industry record, locating the best-positioned service provider in under four minutes
  • The largest marketplace network of service providers nationwide
  • Service providers meet minimum criteria for safety and quality

"Honk has helped us deliver on our brand promise, resulting in a double-digit increase in our Net Promoter Score (NPS) and significant growth in customer retention," said Bobby Massey, Claims Property Strategy Lead at Farmers Insurance. "Honk plays a key role in enabling us to make good on our strong commitment to the safety and satisfaction of our customers. Honk's driver network size and its leadership in customer satisfaction and performance make HONK an ideal technology partner."

To experience Honk as a policyholder whose carrier uses the Honk platform, visit www.honkforhelp.com.

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The WarnerMediaRIDE App provides thousands of hours of streaming content to Toyota and Lexus vehicle owners.

Photo courtesy of Toyota Motor Sales U.S.A. Inc.

If there's one thing parents want, it's a way to keep kids from fighting in the car. Not only that, it has to work. Toyota and AT&T have teamed up to deliver just such a solution to Toyota and Lexus vehicle owners.

When connected to AT&T in-car Wi-Fi, the WarnerMedia RIDE App allows Toyota and Lexus owners to connect up to five compatible devices to browse, stream and share content from the open road. Passengers can view a rotating selection of live and on-demand content, including thousands of hours of hit TV shows and movies from top channels and services such as Cartoon Network, CNN, HBO Max, and TruTV, spanning animation, news and sports programming and more.

Owners of select 2020 model year and newer Toyota and Lexus vehicles are eligible for a complimentary Wi-Fi data plan trial for up to 90 days. Owners can activate their trial within the Toyota and Lexus owners app.

2021 Toyota Highlander Select Toyota vehicles will get the tech. Expect the Toyota Sienna to be one of them. Photo courtesy of Toyota Motor Sales U.S.A. Inc.

"By working with AT&T to provide access to WarnerMedia RIDE, we are reimagining the in-vehicle entertainment experience and ensuring that passengers have access to their favorite content wherever the road may take them," said Steve Basra, group vice president, Toyota Motor North America, Connected Technologies. "We're also excited to offer additional enhancements within our customer app and to provide one resource for our customers to access their in-vehicle features."

"Customers are hungry for access to new experiences with integrated, everywhere connectivity. Our relationship with Toyota is helping us deliver more for our customers – whether they're on a long road trip or short commute," said Joe Mosele, vice president, Mobility & Internet of Things, AT&T Business. "Since the launch of WarnerMedia RIDE, passengers are enjoying their favorite animated friends with 'Looney Tunes', 'Tom & Jerry', and 'The Jetsons' as some of our most watched content."

The WarnerMedia RIDE is available now in the App Store and Google Play for all U.S. unlimited data plan subscribers. WarnerMedia RIDE is included at no additional cost for existing and new unlimited subscribers. The Toyota and Lexus Owner App download is available for iPhone or Android smartphones.

Toyota isn't the only company getting into the streaming game. Stellantis recently announced that select customers will be able to stream Amazon Prime TV programming in their new Jeep Wagoneers.

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Vonlane offers routes to major Texas and Oklahoma cities.

Photo courtesy of Vonlane

In time for summer weddings, graduations, and all the other in-person gatherings Texans missed out on in 2020, Dallas-based luxury bus operator Vonlane is resuming routes among some of its most popular cities. Houston passengers can ride the "private jet on wheels" to Fort Worth and back starting April 1, the company announced earlier this month.

Another Houston route resuming is Houston to San Antonio, on May 2.

Service to both cities had been temporarily suspended due to COVID-19 outbreaks and then Winter Storm Uri, the company says. Vonlane hasn't run the Fort Worth-Houston and Houston-San Antonio routes since the middle of December 2020. And passengers haven't been able to travel between Fort Worth and Austin since July 2020.

Routes to Oklahoma City still have not been restored.

A quick check of the schedule online shows it's possible to book one-way and roundtrip travel from the Fort Worth Hilton to the Austin Hyatt Regency, and vice versa, beginning May 2. Departure times from both cities are 11 am and 3 pm, and the journey lasts three hours.

Fares are $99 each way.

Houston routes to and from Fort Worth are $105 each way, departing from the Hyatt Regency Houston, 1200 Louisiana St. (Schedule can vary on weekends.)

Vonlane buses are operating with a number of COVID-19 protocols, including blocked seats for social distancing through March 31. After March 31, face masks and temperature checks will still be required, and they'll continue to use an EPA-approved disinfectant for deep cleaning between trips, a spokesman says.

Vonlane launched its high-end bus service in 2014 to cater to business travelers. Each bus, which holds fewer than two dozen passengers, features amenities like Wi-Fi, satellite TV and radio, snack and drink service, sleep masks, and leather seats.

Reservations can be booked online, and may be canceled and fully refunded up to 24 hours before departure.

Last year, Vonlane also introduced charter service and parcel shipping service. Packages can be shipped on board scheduled routes for a flat fee of $75 per item.


The original version of this story can be found on AutomotiveMap's sister site, CultureMap.

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