Insurance

Honk Technologies updates touchless claims mobile roadside assistance app with AI

Honk is an app that allows service providers to connect with motorists in need.

Photo courtesy of Honk Technologies

An artificial intelligence infusion is aimed at increasing ease-of-use and speed-of-response, two aspects of business that Honk Technologies customers use to set themselves apart. The on-demand roadside assistance platform has a network of over 75,000 towing and roadside assistance service vehicles and is used by insurers such as Farmers and Clearcover, along with fleet managers, manufacturers, and consumers.

Honk will use the technology to keeps customers informed throughout a service interaction while increasing intelligence over time.

Here's how it works, according to the company:

"A proprietary algorithm finds and sends the best-positioned service provider partner available for each job, keeping most response times to 30 minutes or less. As a result, the HONK Partner Network has set a new quality standard for customer satisfaction and performance, averaging 50% faster than AAA and traditional motor clubs. The latest updates make it even easier and faster for stranded motorists to get help, with AI and machine learning enabling live updates. This saves time for both drivers and end users while ensuring end-user safety."

"Honk's AI-powered roadside assistance has modernized a long-standing, necessary function for motorists, providing the insurance industry with an opportunity to innovate," said Corey Brundage, founder and CEO of Honk. "Consumers and carriers alike are looking for the best possible user experience. We offer seamless integration with carriers' own roadside assistance solutions, allowing insurers to take advantage of our latest features."

By utilizing this technology, Honk can perform a variety of features and functions for its customers:

  • Requests ensure roadside assistance within 15-30 minutes in most major metros and nationwide coverage
  • Immediate access to towing, tire change, jump start, fuel delivery, lock-out service, and battery replacement (coming soon)
  • Free apps show haggle-free pricing upfront with no membership fees
  • The Honk Smart Assistant chatbot leverages AI and machine learning to power automated communications, track a caller's exact location along with the service provider's name, number and ETA, and allow end-users to rate level of service
  • GPS location dispatching speed sets an industry record, locating the best-positioned service provider in under four minutes
  • The largest marketplace network of service providers nationwide
  • Service providers meet minimum criteria for safety and quality

"Honk has helped us deliver on our brand promise, resulting in a double-digit increase in our Net Promoter Score (NPS) and significant growth in customer retention," said Bobby Massey, Claims Property Strategy Lead at Farmers Insurance. "Honk plays a key role in enabling us to make good on our strong commitment to the safety and satisfaction of our customers. Honk's driver network size and its leadership in customer satisfaction and performance make HONK an ideal technology partner."

To experience Honk as a policyholder whose carrier uses the Honk platform, visit www.honkforhelp.com.

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Nuts & Bolts

 
 

Sony's team is testing the Vision-S on the streets of Austria.

Photo courtesy of Sony

One year ago Sony surprised the crowds at CES with the Vision -S, a concept vehicle meant to further the discussion on safety, security, and entertainment. The vehicle has moved from concept to prototype, taking to the roads of Europe for testing.

The car has been driving the roads of Austria since December 2020, according to the company, for technical evaluation. Evaluation of what? We're so glad you asked.

If the car is technologically similar to what has presented at CES last year, on-board is Sony's imaging and sensing technologies as well as software regulated using Sony's AI, telecommunication, and cloud technologies.

Sony Vision-S The Sonny Vision S is a working vehicle prototype now. Photo courtesy of Sony

The car, which was built in cooperations with Magna Steyr, features 33 sensors, including CMOS image sensors and time of flight (ToF) sensors within the vehicle. These sensors are designed to detect and recognize people and objects inside and outside the vehicle, and provide "highly advanced driving support."

Each of the two rows of seating in the vehicle features Sony's 360 Reality Audio system. Bose has similar technology built into the Nissan Kicks.

The crossover-lie car's front seats have a panoramic screen in front of them that has the ability to display rich content.

Does this mean that Sony will begin to make cars? The quick answer is no. Sony does not appear itching to get into the car business though the products that result from this testing will likely be available to automakers offering additional competition for components in a fast-paced marketplace where the technology is evolving quickly.

The real winner here could be consumers who will benefit from the stiff completion between suppliers and be on the receiving end of better technology because of it.

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Volvo has teamed up with the City of Gothenburg to create an emissions-free zone.

Photo courtesy of Volvo Car USA

Volkswagen recently announced that it's turning a Greek island green. Volvo is taking their efforts a little closer to home. Volvo Cars has teamed up with the City of Gothenburg, in Sweden, to create new urban zones that will be used as testbeds for future sustainable technologies. Volvo's headquarters is located just west of the town center.

Gothenburg Green City Zone aims to create an emissions-free zone within Sweden's largest port city, taking a holistic approach that will combine the efforts of many technological and government entities working together. To achieve this, the partnership is looking toward climate-neutral transportation modes and a connected infrastructure. As part of the testbed, Volvo plans to run robotaxis operated by its fully-owned mobility provider M, within the zone.

2-Volvo XC40 Recharge The all-electric Volvo XC40 Recharge recently went on sale in the U.S.Photo courtesy of Volvo Car USA

"Essentially, we initiate a project that intends to limit the number of cars in the city – which is fully in line with our company's purpose," said Håkan Samuelsson, chief executive of Volvo Cars. "This is already proven by our investment in the shared mobility service M, who have developed proprietary A.I. technology to improve efficiency and utilization. We want to be involved in creating the cities of the future and keep them livable. This initiative gives us an opportunity to do that and take on responsibility in our own hometown at the same time."

Technology that will be tested in the zone includes geo-enabling solutions and services ensuring that cars in the zone operate in electric-only mode and remain within speed limits, as well as traffic infrastructure that can connect to active safety features in cars and share information between road users. Audi is testing similar vehicle-to-infrastructure technology in Georgia and Virginia.

"We want to use our knowledge and technology to help create a future city that is electrified, connected, shared and climate-neutral," said Henrik Green, Chief Technology Officer at Volvo Cars. "This is an opportunity to lead by example, by testing new technologies and services in a live large scale environment, we can show that if it is possible here, it is possible anywhere."

The partnership is also exploring fully electric mobility hubs, autonomous taxis, and an easy-to-use charging network for electric cars. One aspect of this technology may be park-and-charge sans cord, a method that is getting tested in Norway right now.

Volvo isn't the first city to develop an incubator for emerging tech. Toyota recently announced that it will expand the company's research into renewable energy by creating a city at the base of Mt. Fuji.

The Green City Zone initiative starts in spring 2021 and will gradually scale up going forward.

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