Dealerships

New Genesis Concierge national 'white glove' program delivers personalized experience

Genesis is launching a new concierge program in the U.S.

Photo courtesy of Genesis Motors

Genesis is dong even more to solidify itself as a real luxury brand in the U.S. The luxury arm of Korean automaker Hyundai has launched Genesis Concierge, a white glove program for its customers.

"A true luxury experience should exceed a customer's unique desires and expectations," said Mark Del Rosso, President and CEO, Genesis Motor North America. "Genesis Concierge is a tailored service that delivers a new level of personalized luxury, because we are committed to delivering an experience that satisfies our customers on their terms, not ours. As with our popular Service Valet owner amenity, utilized by 90 percent of Genesis owners, Genesis Concierge shows we have great respect for our customers' ultimate luxury – their time"

As part of the program, customers receive their own person concierge to act as a host and guide throughout the shopping and buying process of a new Genesis. This goes beyond the traditional salesperson role starts with the initial welcome and extends through available at-home test drivers and delivery at the location of the purchasers' choice.

After a customer signals interest in a Genesis vehicle via an online request, a concierge will reach out by phone call, text, or e-mail, depending on the guest's preference. Genesis describes the rest of the process:

"From there, the assistant acts as a shopping guide, answering questions about brand models and packages; explaining the complimentary suite of services offered; and directly interfacing with the retailer. The retailer remains integral — the program is designed to enhance the customer/retailer relationship. However, the concierge will continue to serve as the primary contact for customer questions or concerns, and the assistant will follow up even after the vehicle is delivered."

This year is poised to be an important coming of age for the brand. In addition to the concierge service, Genesis is launching a new SUV, the GV80, and two redesigned sedans, the G80 and G90.

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The Ducati Diavel 1260 Lamborghini is inspired by a pioneering Lamborghini car.

Photo courtesy of Ducati

Automobili Lamborghini and Ducati have partnered to design a limited edition motorcycle. The Ducati Diavel 1260 Lamborghini is said to embody "Italian excellence" and is comprised of the values of sport companies: "sportiness, attention to design, and a meticulous devotion to detail". Just 630 of the models will be made.

Inspiration for the project comes from the Lamborghini Sián FKP 37, a car noted as being the first to combine a V12 engine and hybrid technology based on supercapacitors. With their powers combined, the Lamborghini reaches speeds over 220 mph. Its body is totally made of carbon fiber with sharp lines optimized for aerodynamic excellence. The automaker's signature Y-shaped features and hexagonal shapes are on display on the interior and exterior of the car.

Photo courtesy of Ducati

The new bike is based on the Ducati Diavel 1260 S, which the company describes as powerful, muscular, agile, and "effective between the curves". Traditionally, the 1260 S comes in a red and white paint job with Ducati graphics. The motorcycle is powered by Ducati's Testastretta DVT 1262 engine, which achieves 162 horsepower and offers three ride modes and three power modes. Its lightweight frame is paired with adjustable forks, Öhlins suspensions, Marchesini forged rims, and a daytime running light.

Centro Stile Ducati redesigned the bike for the project. For the Diavel 1260 Lamborghini, Ducati has improved upon the 1260 S replacing its rims with forged ones designed explicitly to recall the car, finished in Oro Electrum paint. The same theory holds for the new carbon fiber radiator covers and Ducati red Brembo brake calipers. Additionally, the silencer cover, spoiler, central tank cover, seat cover, front and rear mudguards, dashboard cover and headlight frame are also made of carbon.

The livery of the Diavel 1260 Lamborghini is the result of the collaboration between the Centro Stile Ducati and Centro Stile Lamborghini. The bike's Verde Gea paint is the same as what was applied to the Sián FKP 37. The livery of this Diavel has a '63': an important number for the Sant'Agata Bolognese company that was founded in 1963. Multiply 63 by 10 and you get the number of units of the model to be produce by Ducati.

The Ducati Siavel 1260 S starts at $22,995. Expect this limited edition model to be a premium on that price.

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The expected range of the Volkswagen ID.4 has been confirmed.

Photo courtesy of Volkswagen AG

The 2021 Volkswagen ID.4 will have an EPA-estimated 250-mile range. The estimate is for ID.4 1st Edition and Pro models. The EPA-estimated fuel economy for city driving is 104 MPGe; highway driving is rated at 89 MPGe, and combined city/highway at 97 MPGe. It will be VW's first long-range model sold in the U.S.

The ID.4 1st Edition and Pro will be the first models out of the gate for VW. They feature an 82 kilowatt-hour battery and a rear-mounted motor that produces 201 horsepower and 228 pound-feet of torque.

2021 Volkswagen ID.4 The interior of the ID.4 features a minimalist aesthetic.Photo courtesy of Volkswagen AG

Volkswagen says that at a DC fast-charging station, with 125 kilowatt charging, the ID.4 can go from five to 80 percent charged in about 38 minutes. VW is providing three years of Electrify America fast charging with every ID.4 purchase at no additional cost. Electrify America is the nation's largest open DC fast charging network with more than 470 charging stations and over 2,000 DC fast chargers. Earlier this year the company completed its second cross-country charging route.

Based on calculations by Volskwagen using the EPA's cost allowances, it will cost $700 per year, on average, to fuel the ID.4 in the U.S. The company estimates that over five years owners will save $2,250 compared to the average new model.

The first ID.4s will be made overseas soon. VW will make the battery electric vehicle (BEV) in the U.S.A at VW's Chattanooga plant. The model will be made and go on sale in early 2021.

Pricing for the ID.4 starts at $39,995 for the ID.4 Pro. Buyers may qualify for a $7,500 federal tax credit. The limited-run ID.4 1st Edition, which sold out the day the vehicle was launched, carried an MSRP of $43,995.

Volkswagen has plans to release a 302-horsepower, electric all-wheel-drive variant of the ID.4 later in 2021. Range estimates for that model are forthcoming.

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