Hyundai extends warranties on 1 million vehicles
The tides turned for Hyundai when they began offering extended warranties on their vehicles about a decade ago. Now, customers that have a warranty on their vehicle that is slated to expire between March and June 2020, will have their coverage extended until June 30, 2020.
The move by Hyundai aims to proactively react to the possible difficulties owners may face as a result of the COVID-19 pandemic.
The fine print is as follows:
For Hyundai owners in the U.S. with a 5-year/60,000-mile new vehicle limited warranty or a 10-year/100,000-mile powertrain warranty that is expiring between March and June 2020, they will have the warranty coverage extended to June 30, 2020. All eligible customers will be contacted in the coming days, with more details about the warranty extension program.
"This is another great example of how we have our customer's back and continue to reinforce America's Best Warranty," said Barry Ratzlaff, chief customer officer, Hyundai Motor America. "While most Hyundai dealers are open to provide service, we want our customers to feel comfortable visiting their dealerships for warranty work and any vehicle service."
Vehicle maintenance has been deemed an essential business in most places across the country leaving most service departments have open despite having the sales floor of the dealership closed.
Additionally, Hyundai is allowing no-touch service appointments to ease customers' minds. Hyundai's current policy allows for electronic signature authorization and digital communication (text messages, email, and social media posts) between the dealer and customer as a form of repair approval. Solo test drives, online purchasing, and vehicle delivery are also available.
"We appreciate that many of our customers may have limited or no access to vehicle servicing during these extraordinary times," said Wonhong Cho, executive vice president and head of Customer Experience Division at Hyundai Motor Company. "With these warranty extensions, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months. Not only do we care about our customers' health and safety, we care about the 'health' and safety of their vehicles as well."
- Volkswagen offering payment relief, lease extensions to customers ... ›
- Ford announces donation match program, virtual volunteering ... ›
- Honda pledges $1 million to food banks and meal programs in the ... ›
- Hyundai Hope on Wheels donates $2 million for COVID-19 testing ... ›
- Hyundai launches dealership cleanliness guidelines - AutomotiveMap ›