Consumer Reports

Worst to First: These are the best car companies according to Consumer Reports

Some of the usual suspects make up the top-tier of the Consumer Reports rankings.

Photo courtesy of Genesis Motors

Want to buy a new refrigerator? They have a ranking for that. Consumer Reports also takes a close look at automotive brands rating them based on a combination of feedback from testing and member surveys. Each year they release a list ranking all the brands sold in the U.S.

Here's how Consumer Reports determines their rankings, straight from the horse's mouth:

Brand report cards are built on an average of the Overall Score for each model tested. A brand must have at least two models tested to be included. The Overall Score is based on four key factors: road test, reliability, owner satisfaction, and safety.

• The road-test scores are for vehicles purchased by CR and run through more than 50 tests.
• Reliability predictions are based on problems reported by CR members in 17 trouble areas.
• Owner satisfaction from surveyed CR members reflects whether drivers would purchase the same car if they had it to do again.
• Safety includes crash-test results and extra points awarded for proven advanced safety features that come standard for the model.

From worst to first, check out how the brands scored below.

No. 33 - Fiat

Fiat 500X Trekking

Photo courtesy of FCA US LLC

Fiat is the lowest ranked brand in the annual Consumer Reports ratings. They earned a 43/100 score and had no vehicles recommended by Consumer Reports.

No. 32 - Mitsubishi

Mitsubishi Mirage

Photo courtesy of Mitsubishi Motors

Mitsubishi sank two spots to the next-to-last position with a score of 46/100. None of their vehicles are recommended by Consumer Reports.

No. 31 - Jeep

Jeep Gladiator

Photo courtesy of FCA US LLC

Jeep earned a 49/100 score and sank two places from their 2019 position. The company has only one product Consumer Reports would recommend out of the six they tested.

No. 30 - Land Rover

2020 Land Rover Defender

Photo courtesy of Land Rover

Land Rover earned a 50/100 in the ratings but none of its products are recommended by Consumer Reports.

No. 29 - Cadillac

2020 Cadillac CT6

Photo courtesy of Cadillac

Cadillac's brand score of 57/100 helped it fall three places in the 2020 rankings. Consumer Reports does not recommend any of Cadillac's products.

No. 28 - Jaguar

2021 Jaguar F-Type

Photo courtesy of Jaguar

Jaguar climes four places in 2020 with a score to 57/100.

No. 27 - Alfa Romeo

Alfa Romeo 4C

Photo courtesy of FCA US LLC

Alfa Romeo scored a 59/100, the same as the No. 26 company. That's up one place from 2019's standing.

No. 26 - GMC

GMC Acadia AT4

Photo courtesy of GMC

GMC is the highest rated brand that scored a "zero" in the question of which products Consumer Reports would recommend. They tested six. Overall, the company earned a 59/100.

No. 25 - Chevrolet

Chevrolet Camaro

Photo courtesy of Chevrolet

Chevy is down one place in 2020, scoring 61/100.

No. 24 - Acura

Acura ILX

Photo courtesy of Honda of American Mfg., Inc.

Acura has the same score as the No. 23 place brand (66/100) but had higher road test scores.

No. 23 - Ford

Ford Expedition

Photo courtesy of Ford Motor Company

Ford has fallen three places in 2020 with a 66/100 score, the same as what Acura got.

No. 22 - Volvo

Volvo XC60

​​Photo courtesy of Volvo Car Corporation

Volvo pops up one spot in Consumer Reports' rankings with its 67/100 score.

No. 21 - Dodge

Dodge Charger

Photo courtesy of FCA US LLC

Dodge is up four places in 2020 earning a 68/100 score.

No. 20 - Mercedes-Benz

Mercedes-Benz GLA

Photo courtesy of Mercedes-Benz

With its 68/100 score, Mercedes-Benz finds itself three spots lower on the list than where it ended up last year.

No. 19 - Buick

Buick Envision

Photo courtesy of Buick

Buick slid down one spot with its 69/100 score, but still played better than most of the luxury brands on the list.

No. 18 - Chrysler

Chrysler 300

Photo courtesy of FCA US LLC

Chrysler is up four places with a score of 69/100 for 2020. Its vehicles earned a very good 85/100 in road testing.

No. 17 - Nissan

Nissan Sentra

Photo courtesy of Nissan North America

Nissan jumped four places to No. 17 earning 70/100.

No. 16 - Volkswagen

Volkswagen Atlas

Photo courtesy of Volkswagen AG

No. 16 and 17 achieved the same 70/100 score. Volkswagen had better road-test scores, however.

No. 15 - Honda

Honda Passport

Photo courtesy of Honda of America Mfg, Inc.

Honda fell two places and earned a 72/100 score in this year's rankings.

No. 14 - Infiniti

Infiniti QX50

Photo courtesy of Infiniti Motors

Infiniti maintained its spot from 2019 getting a 73/100.

No. 13 - Lincoln

Lincoln Corsair

Photo courtesy of Lincoln Motor Company

Lincoln fell five spots in this year's rankings getting a 73/100 score despite earning a respectable 81/100 in road testing.

No. 12 - Toyota

Toyota Camry TRD

Photo courtesy of Toyota Motor Sales U.S.A., Inc.

Toyota fell three places in this year's rankings, scoring the same as the Nos, 14, 13, and 11 place brands with a 73/100.

No. 11 - Tesla

Tesla Model X Photo courtesy of Tesla Motors

Tesla was the biggest mover in this year's rankings, gong up eight places to end up at No. 11. The company scored 73/100.

No. 10 - MINI

Mini Cooper Electric

Photo courtesy of MINI

Mini is up five places in the 2020 rankings compared to 2019 earning a 74/100 score.

No. 9 - Kia

Kia Sportage

Photo courtesy of Kia Motors

Kia hopped up three spots in the rankings earning a 74/100, the same as the tenth place finisher.

No. 8 - BMW

BMW X7

Photo courtesy of BMW

BMW slipped one spot from their 2019 ranking, but earned the same score as the seventh place brand. The company earned high road test scores (88/100).

No. 7 - Hyundai

Hyundai Palisade

Photo courtesy of Hyundai Motor America

Hyundai jumped three spots in the 2020 rankings, earning a 75/100 score.

No. 6 - Audi

Audi Q7

Photo courtesy of Audi AG

While Audi scored the same as the brand in the fifth position (77/100), the automaker had higher owner satisfaction scores than the No. 5 place company.

No. 5 - Lexus

Lexus LX

Photo courtesy of Toyota Motor Sales U.S.A., Inc.

Lexus bested its mass market counterpart with its 77/100 score. The luxury automaker is in the same position this year as they were in 2019.

No. 4 - Mazda

Mazda CX-5

Photo courtesy of Mazda North American Operations

Mazda moved up two spots from where they placed in 2019 thanks to a 79/100 score.

No. 3 - Subaru

Subaru Crosstrek

Photo courtesy of Subaru of America Inc.

Subaru moved down two places from their 2019 ranking coming in third with a score of 81/100.

No. 2 - Genesis

Genesis G70

Photo courtesy of Genesis Motors

Genesis placed second with an 84/100 score, keeping their placement unchanged since 2019.

No. 1 - Porsche

Porsche Carrera

Photo courtesy of Porsche AG

Porsche scored 86/100, moving them up two places from 2019 and securing the German automaker the top spot in Consumer Reports' rankings.

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Lexus has one of the best reputations as a brand, according to new research.

Photo courtesy of Toyota Motor Sales U.S.A. Inc.

Reputation.com has ranked North America's automotive brands. Each brand was scored, with the industry average coming in at 594, the highest of any industry Reputation.com measures. However, it's not all sunshine and roses.

The industry's average dropped from February 2020's score of 603. Reputation.com says that the lower average is driven by a decrease in review volume due to Google suspending reviews for weeks in the height of the COVID-19 pandemic. During the health crisis, Reputation.com found that a dealership's valet service is the top new driver of positive sentiment while dealership hygiene is the key driver of negative sentiment. Overall, price-related complains constitute the second-highest factor driving negative sentiment, behind service.

Nissan retained its ranking as the top dog with its Reputation Score nearly the same today as it was in February. Mitsubishi had the highest increase over the February rankings (up 54 points) while Cadillac's score dropped the most (down 45 points).

Tesla had a hard go of it. While consumers tend to like their Tesla cars, the company has the lowest rate for responding to negative reviews and lowest engagement scores, as well as worst for pricing and speed of service.

Here's a look at the brand rankings, from worst to first.

No. 32 - Genesis

2020 Genesis G70 Photo courtesy of Genesis Motors

Reputation Score: 366
Sentiment Score: 65%
Visibility Score: 24%
Engagement Score: 61%

No. 31 - Cadillac

2020 Cadillac CT6 Photo courtesy of Cadillac

Reputation Score: 504
Sentiment Score: 74%
Visibility Score: 36%
Engagement Score: 80%

No. 30 - Tesla

Tesla Model S

Photo courtesy of Tesla Motors

Reputation Score: 520
Sentiment Score: 72%
Visibility Score: 40%
Engagement Score: 4%

No. 29 - Jaguar

2019 Jaguar I-PACE

Photo courtesy of Jaguar

Reputation Score: 542
Sentiment Score: 74%
Visibility Score: 43%
Engagement Score: 57%

No. 28 - Mazda

2020 Mazda CX-5 Photo courtesy of Mazda North American Operations

Reputation Score: 549
Sentiment Score: 72%
Visibility Score: 51%
Engagement Score: 64%

No. 27 - Volvo

2020 Volvo XC90 T8 Photo courtesy of Volvo Car USA

Reputation Score: 560
Sentiment Score: 74%
Visibility Score: 43%
Engagement Score: 57%

No. 26 - Fiat

2020 Fiat 500L Photo courtesy of FCA US LLC

Reputation Score: 578
Sentiment Score: 66%
Visibility Score: 57%
Engagement Score: 65%

No. 25 - Land Rover

2020 Land Rover Defender Photo courtesy of Land Rover

Reputation Score: 588
Sentiment Score: 72%
Visibility Score: 49%
Engagement Score: 71%

No. 24 - Mitsubishi

2020 Mitsubishi Eclipse Cross

Photo courtesy of Mitsubishi Motors America

Reputation Score: 593
Sentiment Score: 72%
Visibility Score: 52%
Engagement Score: 61%

No. 23 - Volkswagen

2022 Volkswagen Taos

Photo courtesy of Volkswagen AG

Reputation Score: 596
Sentiment Score: 69%
Visibility Score: 54%
Engagement Score: 66%

No. 22 (tie) - Ram

2020 Ram 1500 EcoDiesel

Photo courtesy of FCA US LLC

Reputation Score: 601
Sentiment Score: 70%
Visibility Score: 56%
Engagement Score: 63%

No. 22 (tie) - Chrysler

2020 Chrysler Pacifica Hybrid Photo courtesy of FCA US LLC

Reputation Score: 601
Sentiment Score: 70%
Visibility Score: 56%
Engagement Score: 63%

No. 20 - Jeep

2021 Jeep Wrangler 4xe Photo courtesy of FCA US LLC

Reputation Score: 602
Sentiment Score: 70%
Visibility Score: 56%
Engagement Score: 63%

No. 19 - Honda

2021 Honda Ridgeline

Photo courtesy of American Honda Motor Co., Inc

Reputation Score: 603
Sentiment Score: 71%
Visibility Score: 56%
Engagement Score: 63%

No. 18 - Kia

2021 Kia K5 Photo courtesy of Kia Motors

Reputation Score: 604
Sentiment Score: 69%
Visibility Score: 56%
Engagement Score: 63%

No. 17 - Porsche

2021 Porsche 911 Targa Photo courtesy of Porsche AG

Reputation Score: 612
Sentiment Score: 78%
Visibility Score: 48%
Engagement Score: 70%

No. 16 - GMC

2020 GMC Terrain Photo courtesy of GMC

Reputation Score: 614
Sentiment Score: 74%
Visibility Score: 52%
Engagement Score: 68%

No. 15 - Dodge

2020 Dodge Challenger

Photo courtesy of Dodge

Reputation Score: 615
Sentiment Score: 72%
Visibility Score: 56%
Engagement Score: 64%

No. 14 - Chevrolet

2020 Chevrolet Silverado HD

Photo courtesy of Chevrolet​

Reputation Score: 616
Sentiment Score: 73%
Visibility Score: 53%
Engagement Score: 69%

No. 13 - Infiniti

2021 Infiniti Q50 Photo courtesy of Infiniti Motors

Reputation Score: 617
Sentiment Score: 72%
Visibility Score: 54%
Engagement Score: 70%

No. 12 - Audi

Audi E-Tron Sportback Photo courtesy of Audi AG

Reputation Score: 625
Sentiment Score: 73%
Visibility Score: 56%
Engagement Score: 71%

No. 11 - Hyundai

2021 Hyundai Palisade Calligraphy Photo courtesy of Hyundai Motor America

Reputation Score: 626
Sentiment Score: 73%
Visibility Score: 59%
Engagement Score: 66%

No. 10 - MINI

2020 MIIN Cooper Photo courtesy of MINI

Reputation Score: 630
Sentiment Score: 79%
Visibility Score: 50%
Engagement Score: 68%

No. 9 - Ford

2021 Ford Ranger Lariat Tremor Photo courtesy of Ford Motor Company

Reputation Score: 631
Sentiment Score: 73%
Visibility Score: 59%
Engagement Score: 68%

No. 8 - Mercedes-Benz

2020 Mercedes-AMG C63 S

Photo courtesy of Mercedes-Benz

Reputation Score: 633
Sentiment Score: 72%
Visibility Score: 59%
Engagement Score: 69%

No. 7 - Toyota

2018 Toyota Tacoma TRD Pro Photo courtesy of Toyota Motor Sales U.S.A., Inc.

Reputation Score: 633
Sentiment Score: 71%
Visibility Score: 62%
Engagement Score: 74%

No. 6 - BMW

2021 BMW M3 Sedan and M4 Coupe Photo courtesy of BMW

Reputation Score: 654
Sentiment Score: 75%
Visibility Score: 61%
Engagement Score: 73%

No. 5 - Lincoln

Lincoln Aviator Photo courtesy of Lincoln Motor Co.

Reputation Score: 658
Sentiment Score: 73%
Visibility Score: 63%
Engagement Score: 71%

No. 4 - Acura

2021 Acura TLX

Photo courtesy of Acura

Reputation Score: 666
Sentiment Score: 78%
Visibility Score: 57%
Engagement Score: 71%

No. 3 - Subaru

2020 Subaru Crosstrek Photo courtesy of Subaru of America Inc.

Reputation Score: 669
Sentiment Score: 75%
Visibility Score: 65%
Engagement Score: 78%

No. 2 - Lexus

2021 Lexus RX Black Line Photo courtesy of Toyota Motor Sales U.S.A. Inc.

Reputation Score: 673
Sentiment Score: 77%
Visibility Score: 63%
Engagement Score: 77%

No. 1 - Nissan

2021 Nissan Rogue

Photo courtesy of Nissan North America

Reputation Score: 681
Sentiment Score: 72%
Visibility Score: 71%
Engagement Score: 79%

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