Dealerships

Cadillac Live interactive digital showroom launches in five U.S. states

Buyers are being empowered to change up their shopping habits with the new Cadillac Live interactive digital platform.

Photo courtesy of Cadillac

Cars.com research recently revealed that the dealership experience is a major pain point for new car buyers. Automakers are continuously working to enhance that experience and lately there has been a push to revolutionize the sales model with more digital integration.

Cadillac, a division of General Motors, has launched Cadillac Live, a digital shopping platform designed to bring elements of the dealership experience to shoppers' smartphones, tablets, laptops, and desktop computers. When using Cadillac Live, customers enter a digital showroom via an online portal to view the features and specifications of up to 10 Cadillac models. Once in the system, they can speak with a Live product specialist, who can answer vehicle and purchase-consideration questions.

Cadillac Live LoungeThe Cadillac Live Lounge features cars and SUVs from the entire Cadillac passenger vehicle lineup. Photo courtesy of Cadillac

"Luxury consumers are looking for a seamless, one-on-one shopping experience, whether online or in-person," said Melissa Grady, Cadillac chief marketing officer. "Cadillac Live offers a high degree of personal service, with time-saving conveniences and extended hours, reflecting today's evolving shopping habits and our customers' expectations."

The move to digital is a logical one for Cadillac. Data from Google shows that twice as many car buyers start their research online versus at the dealership.

Cadillac Live AgentA Cadillac Live agent helps shoppers explore new vehicles. Photo courtesy of Cadillac

Customers are able to do everything but test drive and pull the trigger on buying a new vehicle via Cadillac Live. Here's how Cadillac says it works:

Shoppers can explore every detail of a Cadillac vehicle with the help of a Live agent, who is equipped with an iPhone X, Osmo Mobile gimbal and Bluetooth headset, providing two-way audio and one-way live video. That means shoppers can hear and see the agent, while the agent can hear – but not see – the shopper. The agents are also equipped with a digital interface to share color, wheel and accessory choices. Live agent sessions are available on-demand or can be scheduled for a future date. Additionally, shoppers can invite a partner to join a Live session.

As Cadillac struggles to remain a relevant brand for buyers, the implementation of a less confrontational shopping experience via a device that can be used at the convenience of the customer is an intriguing move that may pay off. Seventy-one percent of customers report switching to a competitor's product after finding their selection process easier according to the 2017 Cassandra Shop Report, which specifically focuses on millennial and Gen Y buyers.

The pilot program is available in five states: California, Illinois, New Jersey, New York and Texas. Every dealership in each of those states was offered the opportunity to take part in the program with 160 opting in. Of that 160, 38 of those dealers are based in Texas.

Cadillac Live Lounge AgentShoppers can ask questions in real time. Photo courtesy of Cadillac

Cadillac Live agents are available to connect with shoppers Monday-Thursday, from 9 a.m.-1 a.m. ET, Friday, from 9 a.m.-9 p.m. ET, and Saturday and Sunday, from 11 a.m.-7 p.m. ET. Customers can schedule future sessions with a Live agent during off-hours.

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Performance luxury SUV

The Cadillac Escalade-V starts at almost $150,000

The Escalade-V gets a $149,990 starting price

Cadillac

Cadillac teased an ultra-powerful Escalade-V a while back, and now we have all the details. The 2023 SUV will feature a supercharged 6.2-liter V8, plenty of luxury, and a stout six-figure price tag.

The 2023 Escalade-V comes with a supercharged 6.2-liter V8 that makes 682 horsepower and 653 pound-feet of torque. It features a hand-built design and shares much of its underlying engineering with the CT5-V Blackwing. It's paired with a ten-speed automatic transmission and full-time active four-wheel drive.

2023 Cadillac Escalade-VUnder the hood, there's a supercharged 6.2-liter V8.Cadillac

Cadillac gives every Escalade-V air ride adaptive suspension and magnetic ride control. The driver can customize the suspension and feel using the SUV's selectable driving modes. The system can also raise or lower the ride height by to .8 inches, and the SUV comes with a launch control system that helps it get off the line with explosive speed.

Inside, the Escalade-V builds on the top trim of the standard SUV with zebra wood accents, massaging front seats, and a heated steering wheel. It's got the same amazing tech, too, with a curved OLED display that runs the length of the dash, navigation, voice commands, wireless Apple Carplay and Android Auto, an augmented reality navigation system, and a 36-speaker AKG Studio stereo. Cadillac Super Cruise is available.

2023 Cadillac Escalade-VAn extended ESV variant is also available. Cadillac

The 2023 Cadillac Escalade-V goes on sale this summer. Starting pricing lands at $149,990, and Cadillac offers an extended-wheelbase ESV version of the high-performance SUV.

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The IIHS may increase the speeds it uses to test advanced driver aids.

Insurance Institute for Highway Safety

The Insurance Institute for Highway Safety (IIHS) recently announced that it is considering changing the speeds it uses to test vehicle-to-vehicle front crash prevention systems. The agency currently tests the systems at 12 and 25 mph, but says that the speeds don't accurately represent the types of crashes the safety tech is meant to prevent.

Front crash preventionwww.youtube.com

Automatic emergency braking (AEB) is designed to notify of a possible collision and help respond with automatic application of braking. Just like a human using the brake pedal, it can stop the car, but higher speeds make it difficult to stop in time. The new tests would be conducted at 35 to 45 mph, which is the range where a large number of rear-end crashes occur. As Automotive News noted, an IIHS study showed 43 percent of rear-end crashes occur at speeds of 45 mph or less, so it's important to have a test that shows how well the tech performs at those levels.

A whopping 85 percent of 2022 vehicles earned a "Superior" rating in the current testing regime, so the IIHS will remove it from 2023 testing and Top Safety Pick award evaluations. Their view is that, since the majority of vehicles meet the criteria, it's no longer an accurate way of evaluating performance. In its place, the agency introduced a night test for automatic emergency braking systems that will begin next year.

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