Ranked

Nissan, Lexus winners in new survey that ranks top automotive brands based on reputation

Lexus has one of the best reputations as a brand, according to new research.

Photo courtesy of Toyota Motor Sales U.S.A. Inc.

Reputation.com has ranked North America's automotive brands. Each brand was scored, with the industry average coming in at 594, the highest of any industry Reputation.com measures. However, it's not all sunshine and roses.

The industry's average dropped from February 2020's score of 603. Reputation.com says that the lower average is driven by a decrease in review volume due to Google suspending reviews for weeks in the height of the COVID-19 pandemic. During the health crisis, Reputation.com found that a dealership's valet service is the top new driver of positive sentiment while dealership hygiene is the key driver of negative sentiment. Overall, price-related complains constitute the second-highest factor driving negative sentiment, behind service.

Nissan retained its ranking as the top dog with its Reputation Score nearly the same today as it was in February. Mitsubishi had the highest increase over the February rankings (up 54 points) while Cadillac's score dropped the most (down 45 points).

Tesla had a hard go of it. While consumers tend to like their Tesla cars, the company has the lowest rate for responding to negative reviews and lowest engagement scores, as well as worst for pricing and speed of service.

Here's a look at the brand rankings, from worst to first.

No. 32 - Genesis

2020 Genesis G70 Photo courtesy of Genesis Motors

Reputation Score: 366
Sentiment Score: 65%
Visibility Score: 24%
Engagement Score: 61%

No. 31 - Cadillac

2020 Cadillac CT6 Photo courtesy of Cadillac

Reputation Score: 504
Sentiment Score: 74%
Visibility Score: 36%
Engagement Score: 80%

No. 30 - Tesla

Tesla Model S

Photo courtesy of Tesla Motors

Reputation Score: 520
Sentiment Score: 72%
Visibility Score: 40%
Engagement Score: 4%

No. 29 - Jaguar

2019 Jaguar I-PACE

Photo courtesy of Jaguar

Reputation Score: 542
Sentiment Score: 74%
Visibility Score: 43%
Engagement Score: 57%

No. 28 - Mazda

2020 Mazda CX-5 Photo courtesy of Mazda North American Operations

Reputation Score: 549
Sentiment Score: 72%
Visibility Score: 51%
Engagement Score: 64%

No. 27 - Volvo

2020 Volvo XC90 T8 Photo courtesy of Volvo Car USA

Reputation Score: 560
Sentiment Score: 74%
Visibility Score: 43%
Engagement Score: 57%

No. 26 - Fiat

2020 Fiat 500L Photo courtesy of FCA US LLC

Reputation Score: 578
Sentiment Score: 66%
Visibility Score: 57%
Engagement Score: 65%

No. 25 - Land Rover

2020 Land Rover Defender Photo courtesy of Land Rover

Reputation Score: 588
Sentiment Score: 72%
Visibility Score: 49%
Engagement Score: 71%

No. 24 - Mitsubishi

2020 Mitsubishi Eclipse Cross

Photo courtesy of Mitsubishi Motors America

Reputation Score: 593
Sentiment Score: 72%
Visibility Score: 52%
Engagement Score: 61%

No. 23 - Volkswagen

2022 Volkswagen Taos

Photo courtesy of Volkswagen AG

Reputation Score: 596
Sentiment Score: 69%
Visibility Score: 54%
Engagement Score: 66%

No. 22 (tie) - Ram

2020 Ram 1500 EcoDiesel

Photo courtesy of FCA US LLC

Reputation Score: 601
Sentiment Score: 70%
Visibility Score: 56%
Engagement Score: 63%

No. 22 (tie) - Chrysler

2020 Chrysler Pacifica Hybrid Photo courtesy of FCA US LLC

Reputation Score: 601
Sentiment Score: 70%
Visibility Score: 56%
Engagement Score: 63%

No. 20 - Jeep

2021 Jeep Wrangler 4xe Photo courtesy of FCA US LLC

Reputation Score: 602
Sentiment Score: 70%
Visibility Score: 56%
Engagement Score: 63%

No. 19 - Honda

2021 Honda Ridgeline

Photo courtesy of American Honda Motor Co., Inc

Reputation Score: 603
Sentiment Score: 71%
Visibility Score: 56%
Engagement Score: 63%

No. 18 - Kia

2021 Kia K5 Photo courtesy of Kia Motors

Reputation Score: 604
Sentiment Score: 69%
Visibility Score: 56%
Engagement Score: 63%

No. 17 - Porsche

2021 Porsche 911 Targa Photo courtesy of Porsche AG

Reputation Score: 612
Sentiment Score: 78%
Visibility Score: 48%
Engagement Score: 70%

No. 16 - GMC

2020 GMC Terrain Photo courtesy of GMC

Reputation Score: 614
Sentiment Score: 74%
Visibility Score: 52%
Engagement Score: 68%

No. 15 - Dodge

2020 Dodge Challenger

Photo courtesy of Dodge

Reputation Score: 615
Sentiment Score: 72%
Visibility Score: 56%
Engagement Score: 64%

No. 14 - Chevrolet

2020 Chevrolet Silverado HD

Photo courtesy of Chevrolet​

Reputation Score: 616
Sentiment Score: 73%
Visibility Score: 53%
Engagement Score: 69%

No. 13 - Infiniti

2021 Infiniti Q50 Photo courtesy of Infiniti Motors

Reputation Score: 617
Sentiment Score: 72%
Visibility Score: 54%
Engagement Score: 70%

No. 12 - Audi

Audi E-Tron Sportback Photo courtesy of Audi AG

Reputation Score: 625
Sentiment Score: 73%
Visibility Score: 56%
Engagement Score: 71%

No. 11 - Hyundai

2021 Hyundai Palisade Calligraphy Photo courtesy of Hyundai Motor America

Reputation Score: 626
Sentiment Score: 73%
Visibility Score: 59%
Engagement Score: 66%

No. 10 - MINI

2020 MIIN Cooper Photo courtesy of MINI

Reputation Score: 630
Sentiment Score: 79%
Visibility Score: 50%
Engagement Score: 68%

No. 9 - Ford

2021 Ford Ranger Lariat Tremor Photo courtesy of Ford Motor Company

Reputation Score: 631
Sentiment Score: 73%
Visibility Score: 59%
Engagement Score: 68%

No. 8 - Mercedes-Benz

2020 Mercedes-AMG C63 S

Photo courtesy of Mercedes-Benz

Reputation Score: 633
Sentiment Score: 72%
Visibility Score: 59%
Engagement Score: 69%

No. 7 - Toyota

2018 Toyota Tacoma TRD Pro Photo courtesy of Toyota Motor Sales U.S.A., Inc.

Reputation Score: 633
Sentiment Score: 71%
Visibility Score: 62%
Engagement Score: 74%

No. 6 - BMW

2021 BMW M3 Sedan and M4 Coupe Photo courtesy of BMW

Reputation Score: 654
Sentiment Score: 75%
Visibility Score: 61%
Engagement Score: 73%

No. 5 - Lincoln

Lincoln Aviator Photo courtesy of Lincoln Motor Co.

Reputation Score: 658
Sentiment Score: 73%
Visibility Score: 63%
Engagement Score: 71%

No. 4 - Acura

2021 Acura TLX

Photo courtesy of Acura

Reputation Score: 666
Sentiment Score: 78%
Visibility Score: 57%
Engagement Score: 71%

No. 3 - Subaru

2020 Subaru Crosstrek Photo courtesy of Subaru of America Inc.

Reputation Score: 669
Sentiment Score: 75%
Visibility Score: 65%
Engagement Score: 78%

No. 2 - Lexus

2021 Lexus RX Black Line Photo courtesy of Toyota Motor Sales U.S.A. Inc.

Reputation Score: 673
Sentiment Score: 77%
Visibility Score: 63%
Engagement Score: 77%

No. 1 - Nissan

2021 Nissan Rogue

Photo courtesy of Nissan North America

Reputation Score: 681
Sentiment Score: 72%
Visibility Score: 71%
Engagement Score: 79%

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What was your best car-related experience this year?

Chris Teague

This year has been a lot of things, but it hasn't been boring. Even if we focus only on the car world, there's plenty to talk about, from microchip-related new vehicle shortages to the wave of new electric vehicles hitting the market. That leaves us with a question for all of you: What was the best or most memorable car moment for you in 2021? I'll get the conversation started.

Porsche Cayenne GTS My SoCal Cayenne śaw snow for the first time in its nearly 200k-mile life last week.Chris Teague

I'd spent a good portion of 2021 wanting a new-old car to drive when I wasn't testing a new vehicle. That's harder than you'd think for someone who thinks, talks, and writes about cars all day, because there are so many interesting, risky, and downright funky options out there in every price range. The added headache for me was that I'd chosen to shop for a "fun" car in one of the most volatile car markets ever seen. Even the extremely high-mileage "untouchable" European cars I wanted to buy were commanding ridiculous prices.

After a solid few months of waffling between various rattletrap Mercedes-AMG, BMW M, and Audi S/RS cars, I landed on an option that had escaped me before: The Porsche Cayenne. First-generation Cayennes are a real bargain now, but the 955/957 (Porsche's internal code for the SUVs) can experience major problems that occur with or without regular maintenance and care. I was determined to buy one, and wasn't overly concerned about mileage, as long as I could count the number of owners on one hand. There was a beautiful 2009 Cayenne GTS with 90,000 miles but nine owners, a gorgeous 2004 Cayenne Turbo with a concerning engine tick, and many more just like them. Finally, I decided to risky-click a 196,000-mile Cayenne GTS in Southern California. It had one owner and one dealer-owner for a month or two prior to sale, its condition looked decent in photos, and I was able to negotiate a reasonable enough price that shipping it from San Diego to Maine wasn't a huge problem.

Porsche Cayenne GTS The pics look great, but hands-on tells another story.Chris Teague

I had two traveling Euro mechanics check the car out, and both confirmed that it was well-worn but mechanically sound, so I jumped. Ten days later, on a snowy, icy, dark Maine afternoon, the Cayenne arrived. Cosmetically, there were a few things the dealer and mechanics failed to mention, but overall, it looked good. The SUV passed Maine safety and emissions testing without problem, got a new set of Michelins, and I was on my way.

Porsche Cayenne GTS I'm in danger, but thankfully this should be a reasonable fix.Chris Teague

A few days of driving revealed what I was really in for. A check engine light revealed a camshaft position sensor error and the Cayenne displayed a nasty vibration at idle. A new sensor and motor mounts, and I'm on my way. I'll update you as more things break or miraculously work, but I want to hear your memories from 2021.

Email me at chris@automotivemap.com, and I will compile the best and most interesting stories for a story on New Year's Day. May you all have a wonderful 2022.

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Updated premium crossover

2022 Infiniti QX50 picks up new standard features

The new QX50 gets more tech and safety features.

Infiniti

Infiniti is one of a handful of automakers that have continued developing and building cars instead of focusing only on higher-profit and much more popular SUVs and trucks. That said, Infiniti's catalog is crossover- and SUV-heavy. Its smallest and least expensive crossover, the QX50 gets a handful of new features for 2022, and today Infiniti announced pricing.

Infiniti offers the 2022 QX50 in five trims: $40,025 Pure, $43,375 Luxe, $47,825 Essential, $52,525 Sensory, and $57,975 Autograph. All trims get Infiniti's variable compression (VC-Turbo) engine that makes 268 horsepower and returns up to 26 mpg combined. The advanced engine shifts its compression ratio to match the driver's behavior. When more power is needed, the compression changes, and when efficiency is the priority, it changes again. It's a marvel of engineering, but it's not as fuel-efficient as a hybrid. Power reaches the front or all four wheels through a continuously variable transmission.

2022 Infiniti QX50 Pricing starts at around $40,000.Infiniti

Beyond the new standard features for 2022, buyers of the new QX50 will have to step up to the Luxe trim to get the most desirable features such as auto-folding exterior side mirrors, power lumbar support, and perforated leather upholstery. Standard comfort gear includes eight-way power front seats, dual-zone climate controls, a leather-wrapped steering wheel, and a Wi-Fi hotspot.

Infiniti stuck with its dual-screen infotainment configuration with the 2022 QX50. The top eight-inch screen handles wireless Apple CarPlay and Android Auto duties, as well as navigation. The bottom seven-inch screen handles vehicle controls, radio stations, and other settings. Though the system looks great and adds a high-tech feel to the cabin, two screens can be distracting and confusing while driving. The good news is that the QX50 gets an excellent 16-speaker Bose stereo starting with the Luxe trim.

2022 Infiniti QX50 ProPilot Assist and Wireless Apple CarPlay/Android Auto are now standardInfiniti

The 2022 QX50 hasn't been crash tested by either major ratings organization yet, but the 2021 model performed well. It earned Good ratings in crash testes and a Superior score for its standard crash prevention systems. The 2022 QX50 comes standard with Infiniti's ProPilot Assist system, which brings advanced adaptive cruise control functions that can center the car in its lane, brake, and accelerate. Other standard tech includes blind spot monitoring, rear cross-traffic alerts, rear automatic braking, predictive forward collision warnings, and forward automatic emergency braking with pedestrian detection.


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