Ranked

Ranked: Top 100 U.S. car dealerships based on reputation

Reputation.com has taken a close look at 18,000 car dealerships in the U.S.

Photo by Maskot/Getty Images

What are the best car dealerships in the country? Reputation.com has monitored 18,000 car dealerships in the U.S. and Canada during the last year, evaluating their reputations based on a number of factors.

They've found that customer feedback matters more now than ever before. Reviews mentioning health and safety have increased 100x over since the onset of COVID-19. During the pandemic, dealership valet service remains the top talking point for reviewers.

Scroll down to see the 100 best car dealerships in the United States based on reputation.

No. 100 (Score: 866)

  • Williams Subaru, Charlotte, North Carolina
  • Wareham Ford, Inc., Wareham, Massachusetts
  • Verner-Cadby Inc., Fairfield, New Jersey
  • Lighthouse Buick GMC, Morton, Illinois
  • Sunbury Motor Co, Sunbury, Pennsylvania
  • Suburban Ford, Sandy, Oregon

No. 94 (Score: 887)

  • Sarchione Ford, Waynesburg, Ohio
  • John Wiese Ford, Inc., Sauk Centre, Minnesota

No. 92 (Score: 888)

  • Lexus of Pleasanton, Pleasanton, California
  • Keller Bros. Ford, Lititz, Pennsylvania
  • MINI of Charleston, Charleston, SC
  • Crown Ford Inc., Lynbrook, New York
  • Gilbert & Baugh Ford, Inc., Albertville, Alabama

No. 87 (Score: 889)

  • Jack Demmer Ford, Inc., Wayne, Michigan
  • Smail Mazda, Greensburg, Pennsylvania
  • Porsche Plano, Plano, Texas
  • Feyer Ford of Williamston, Williamston, North Carolina
  • Porsche Mechanincsburg, Mechanicsburg, Pennsyvania
  • Herlong Chevrolet Buick, Inc., Batesburg-Leesville, South Carolina

No. 81 (Score: 890)

  • Diers Ford, Fremont, Nebraska
  • Myers Ford Co Inc., Elkton, Virginia
  • Honda of El Cerrito, El Cerrito, California
  • Courtesy Ford of Norfolk, Norfolk, Nebraska
  • Corning Ford, Corning, California
  • Lake Shore Ford, Chesterton, Indiana
  • Scanlon Lexus of Fort Myers, Fort Meyers, Florida

No. 74 (Score: 891)

  • Kelly Nissan of Woburn, Stoneham, Massachusetts
  • Terry Henricks Chrysler Dodge Jeep Ram, Archbold, Ohio
  • Hillsboro Chrysler Dodge Jeep Ram, Hillsboro, New Hampshire
  • Trent Buick GMC, New Bern, North Carolina
  • Mercedes-Benz of Durham, Durham, North Carolina
  • Walsh Honda, Macon, Georgia
  • Heritage Mazda Towson, Lutherville-Timonium, Maryland

No. 67 (Score: 892)

  • BMW of Fort Myers, Fort Meyers, Florida
  • Hendrick Lexus Kansas City, Merriam, Kansas
  • Bill Korum's Puyallup Nissan, Puyallup, Washington

No. 64 (Score: 893)

  • Earnhardt Lexus, Phoenix, Arizona
  • Smith Cairns Ford, Yonkers, New York
  • Detroit Lakes Ford, Detroit Lakes, Minnesota

No. 61 (Score: 895)

  • Vern Eide Ford, Mitchell, South Dakota
  • Benna Ford Superior, Superior, Wisconsin
  • Warrensburg Ford, Warrensburg, Missouri
  • Roanoke Ford, Roanoke, Illinois

No. 57 (Score: 896)

  • ​Weber Chevrolet, Columbia, Illinois
  • Audi Clearwater, Clearwater, Florida
  • Mike Brown Ford, Granbury, Texas
  • Lexus of Las Vegas, Las Vegas, Nevada
  • Smail Honda, Greensburg, Pennsylvania

No. 52 (Score: 897)

  • BMW of West Houston, Katy, Texas
  • Zeigler Ford of Lowell, Lowell, Michigan

No. 50 (Score: 898)

  • Heritage Mazda Bel Air, Fallston, Maryland
  • Herb Gordon Subaru, Silver Spring, Maryland
  • BMW Southpoint, Durham, North Carolina
  • Atchinson Ford, Belleville, Michigan
  • BMW of Fairfax, Fairfax, Virginia
  • Porsche Southpoint, Durham, North Carolina
  • Germain Lexus of Naples, Naples, Florida

No. 43 (Score: 899)

  • Paoli Ford, Paoli, Pennsylvania
  • AutoNation Acura Gulf Freeway, League City, Texas
  • AutoNation Acura South Bay, Torrance, California
  • Kayser Chevrolet Buick, Sauk City, Wisconsin
  • Lake Toyota, Devils Lake, North Dakota

No. 38 (Score: 900)

  • MINI Of Nashville, Brentwood, Tennessee
  • Hendrick Volkswagen of Concord, Concord, North Carolina
  • Gwatney Mazda of Germantown, Memphis, Tennessee
  • Bayou Ford, LaPlace, Louisiana

No. 34 (Score: 901)

  • Bill Colwell Ford, Inc., Hudson, Iowa

No. 33 (Score: 902)

  • BMW of Catonsville, Cantonsville, Maryland
  • Beck Motor Co., Pierre, South Dakota

No. 31 (Score: 904)

  • BMW of Silver Spring, Silver Spring, Maryland

No. 30 (Score: 905)

  • Mall Of Georgia MINI, Buford, Georgia
  • Poway Honda, Poway, California

No. 28 (Score: 906)

  • Jack Kain Ford Inc., Versailles, Kentucky
  • Hendrick Subaru Southpoint, Durham, North Carolina
  • McLane Ford of Fredericksburg, LLC, Fredericksburg, Texas

No. 25 (Score: 907)

  • Hendrick Acura, Charlotte, North Carolina
  • Sam Wampler's Freedom Ford, McAlester, Oklahoma
  • Jim Schmidt Ford, Inc., Hicksville, Ohio
  • Chestatee Ford, Dahlonega, Georgia

No. 21 (Score: 908)

  • Short-Redmond Ford of Lafollette, LLC, La Follette, Tennessee
  • Van Horn Chevrolet of Newhall, Newhall, Iowa
  • D'ELLA Honda of Glens Falls, Queensbury, New York

No. 18 (Score: 909)

  • Van Bortel Subaru of Rochester, Rochester, New York
  • Rick Ridings Ford Inc., Monticello, Illinois
  • Ada Nissan, Inc., Ada, Oklahoma

No. 15 (Score: 910)

  • Colonial Motor Mart, Indiana, Pennsylvania

No. 14 (Score: 913)

  • Fred Haas Nissan, Tomball, Texas

No. 13 (Score: 915)

  • Ron Marhofer Nissan, Cuyahoga Falls, Ohio
  • Metro Ford Inc., Miami, Florida

No. 11 (Score: 917)

  • Hendrick Motors of Charlotte Mercedes-Benz, Charlotte, North Carolina

No. 10 (Score: 919)

  • Stevenson Hendrick Honda Wilmington, Wilmington, NC
  • McCoy & Mills Ford, Fullerton, California

No. 8 (Score: 921)

  • Mercedes-Benz of Northlake, Charlotte, NC
  • Parker Ford, Murray, Kentucky
  • Earl Duff Subaru, Harriman, Tennessee

No. 5 (Score: 924)

  • Hendrick Volvo Cars of Charleston, Charlotte, South Carolina

No. 4 (Score: 929)

  • Hendrick Lexus Charleston, Charlotte, South Carolina

No. 3 (No. 931)

  • Hendrick Porsche, Charlotte, North Carolina

No. 2 (Score 938)

  • Hendrick Lexus Charlotte, Charlotte, North Carolina

No. 1 (Score: 942)

  • Kimber Creek Ford, Pine River, Minnesota

Trending News

 
 

The majority of new car buyers paid a markup in January 2022.

VW

It's no secret that new car prices are climbing every year, as new technology and features make their way into even the most basic models. The issue is compounded by massive supply chain issues that have caused vehicle shortages for nearly every major automaker. Some dealers are taking advantage of record low inventory levels by marking up prices, and unfortunately, the problem isn't limited to a handful of bad apples. In analyzing recent sale price data, automotive publication Edmunds found that buyers paid a markup in a whopping 82.2 percent of all new vehicle purchases in January 2022, compared to just 2.8 percent a year before. Overall, the average transaction price rose to $728 above MSRP for new car purchases.


Tesla factoryTesla is looking to expand production in the U.S. beyond the confines of its Fremont factory. Photo courtesy of Tesla Motors

Cadillac buyers saw the largest markups, to the tune of $4,048 on average in January. Land Rover and Kia weren't much better, with average markups of $2,565 and $2,289, respectively. On the other end of the spectrum, Alfa Romeo buyers got discounts that averaged $3,421, while people who bought Volvo or Lincoln vehicles got smaller discounts of $869 and $510, respectively.

Some automakers have taken a stand against dealer markups and the general lack of transparency seen in pricing across the board. Ford and General Motors have been vocal in recent months, threatening to withhold inventory from dealers found to be slapping markups on new vehicles. As Edmunds notes, both automakers have important vehicle launches on the horizon that neither can afford to flub, and inconsistent pricing or markups is a good way to alienate new customers out of the gate.


Cadillac EscaladeCadillac buyers paid the largest markups of any brand. Photo courtesy of Cadillac

If you're thinking of shopping for a new car, the best way to avoid paying a markup is to wait. The pandemic and ongoing supply chain issues have thrown kinks into every automaker's operations that will take time to iron out. That said, it's clear that some brands are committed to having no funny business when it comes to dealerships' pricing and communication. It's possible to get a vehicle at MSRP, or even below in some cases, so if you're in a position that requires you to buy a new car, shop around to get the best deal.

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The 2022 Acura TLX has the technology enabled.

Photo courtesy of Acura

Toyota and Lexus announced that the WarnerMedia RIDE app would be coming to their models earlier this year. Now, Honda and Acura will be offering the same.

On certain Wi-Fi enabled Honda and Acura vehicles, AT&T unlimited in-car Wi-Fi users will have access to the WarnerMedia RIDE app. The app allows users to connect multiple devices in their vehicles to browse, stream and share premium content from the WarnerMedia library while on the road.

Honda and Acura vehicle owners have been able to use their on-board modem as a hot spot for connecting up to seven devices since 2017. Models compatible for the new tech include the Acura RDX (2019-present), Acura TLX (2021), and Acura MDX (2022) across all trim levels. Honda vehicles with the tech include Accord (2018-present, Touring), Odyssey (2018-present; Touring, Elite), Insight (2019-present, Touring)., Passport (2019-present; Touring, Elite)., and Pilot (2019-present; Touring, Elite, Black Edition).

The WarnerMedia RIDE App allows passengers to access 1,000+ hours of live and on-demand entertainment. The app includes hit TV shows and movies from top brands such as Cartoon Network, CNN, HBO Max, TBS, TNT and TruTV, spanning animation, entertainment, news, sports and more.

WarnerMedia RIDE appThe WarnerMedia RIDE app allows users to choose their own avatar.Photo courtesy of Acura

Users can set up profiles and personalize their user exerpience with an avatar from the WarnerMedia library. Profiles also ensure age-appropriate content with options for adults to restrict access to their profiles with an access code.

"Wireless connectivity and connected car services continue to be key features for customers and our long-standing relationship with AT&T continues to be one way we deliver exciting new content to Honda and Acura owners," said Art St. Cyr, vice president of North American Auto Strategy for American Honda. "Honda will continue working to enhance the in-car experience, including the capabilities of the AT&T network and access to top content with WarnerMedia RIDE."

"We're always looking for new and innovative ways to elevate the connected car experience for our customers. With WarnerMedia RIDE, we are delivering a connected experience that's perfect for journeys," said Joe Mosele, vice president, Mobility & Internet of Things, AT&T. "Our collaboration is keeping Honda and Acura owners connected wherever they travel with hours of news and entertainment for the whole family."

WarnerMedia RIDE is available now in the App Store and on Google Play for all U.S. unlimited data plan subscribers. WarnerMedia RIDE is included at no additional cost for existing and new unlimited subscribers.

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