Ranked: Top 100 U.S. car dealerships based on reputation

Reputation.com has taken a close look at 18,000 car dealerships in the U.S.

Photo by Maskot/Getty Images

What are the best car dealerships in the country? Reputation.com has monitored 18,000 car dealerships in the U.S. and Canada during the last year, evaluating their reputations based on a number of factors.

They've found that customer feedback matters more now than ever before. Reviews mentioning health and safety have increased 100x over since the onset of COVID-19. During the pandemic, dealership valet service remains the top talking point for reviewers.

Scroll down to see the 100 best car dealerships in the United States based on reputation.

No. 100 (Score: 866)

  • Williams Subaru, Charlotte, North Carolina
  • Wareham Ford, Inc., Wareham, Massachusetts
  • Verner-Cadby Inc., Fairfield, New Jersey
  • Lighthouse Buick GMC, Morton, Illinois
  • Sunbury Motor Co, Sunbury, Pennsylvania
  • Suburban Ford, Sandy, Oregon

No. 94 (Score: 887)

  • Sarchione Ford, Waynesburg, Ohio
  • John Wiese Ford, Inc., Sauk Centre, Minnesota

No. 92 (Score: 888)

  • Lexus of Pleasanton, Pleasanton, California
  • Keller Bros. Ford, Lititz, Pennsylvania
  • MINI of Charleston, Charleston, SC
  • Crown Ford Inc., Lynbrook, New York
  • Gilbert & Baugh Ford, Inc., Albertville, Alabama

No. 87 (Score: 889)

  • Jack Demmer Ford, Inc., Wayne, Michigan
  • Smail Mazda, Greensburg, Pennsylvania
  • Porsche Plano, Plano, Texas
  • Feyer Ford of Williamston, Williamston, North Carolina
  • Porsche Mechanincsburg, Mechanicsburg, Pennsyvania
  • Herlong Chevrolet Buick, Inc., Batesburg-Leesville, South Carolina

No. 81 (Score: 890)

  • Diers Ford, Fremont, Nebraska
  • Myers Ford Co Inc., Elkton, Virginia
  • Honda of El Cerrito, El Cerrito, California
  • Courtesy Ford of Norfolk, Norfolk, Nebraska
  • Corning Ford, Corning, California
  • Lake Shore Ford, Chesterton, Indiana
  • Scanlon Lexus of Fort Myers, Fort Meyers, Florida

No. 74 (Score: 891)

  • Kelly Nissan of Woburn, Stoneham, Massachusetts
  • Terry Henricks Chrysler Dodge Jeep Ram, Archbold, Ohio
  • Hillsboro Chrysler Dodge Jeep Ram, Hillsboro, New Hampshire
  • Trent Buick GMC, New Bern, North Carolina
  • Mercedes-Benz of Durham, Durham, North Carolina
  • Walsh Honda, Macon, Georgia
  • Heritage Mazda Towson, Lutherville-Timonium, Maryland

No. 67 (Score: 892)

  • BMW of Fort Myers, Fort Meyers, Florida
  • Hendrick Lexus Kansas City, Merriam, Kansas
  • Bill Korum's Puyallup Nissan, Puyallup, Washington

No. 64 (Score: 893)

  • Earnhardt Lexus, Phoenix, Arizona
  • Smith Cairns Ford, Yonkers, New York
  • Detroit Lakes Ford, Detroit Lakes, Minnesota

No. 61 (Score: 895)

  • Vern Eide Ford, Mitchell, South Dakota
  • Benna Ford Superior, Superior, Wisconsin
  • Warrensburg Ford, Warrensburg, Missouri
  • Roanoke Ford, Roanoke, Illinois

No. 57 (Score: 896)

  • ​Weber Chevrolet, Columbia, Illinois
  • Audi Clearwater, Clearwater, Florida
  • Mike Brown Ford, Granbury, Texas
  • Lexus of Las Vegas, Las Vegas, Nevada
  • Smail Honda, Greensburg, Pennsylvania

No. 52 (Score: 897)

  • BMW of West Houston, Katy, Texas
  • Zeigler Ford of Lowell, Lowell, Michigan

No. 50 (Score: 898)

  • Heritage Mazda Bel Air, Fallston, Maryland
  • Herb Gordon Subaru, Silver Spring, Maryland
  • BMW Southpoint, Durham, North Carolina
  • Atchinson Ford, Belleville, Michigan
  • BMW of Fairfax, Fairfax, Virginia
  • Porsche Southpoint, Durham, North Carolina
  • Germain Lexus of Naples, Naples, Florida

No. 43 (Score: 899)

  • Paoli Ford, Paoli, Pennsylvania
  • AutoNation Acura Gulf Freeway, League City, Texas
  • AutoNation Acura South Bay, Torrance, California
  • Kayser Chevrolet Buick, Sauk City, Wisconsin
  • Lake Toyota, Devils Lake, North Dakota

No. 38 (Score: 900)

  • MINI Of Nashville, Brentwood, Tennessee
  • Hendrick Volkswagen of Concord, Concord, North Carolina
  • Gwatney Mazda of Germantown, Memphis, Tennessee
  • Bayou Ford, LaPlace, Louisiana

No. 34 (Score: 901)

  • Bill Colwell Ford, Inc., Hudson, Iowa

No. 33 (Score: 902)

  • BMW of Catonsville, Cantonsville, Maryland
  • Beck Motor Co., Pierre, South Dakota

No. 31 (Score: 904)

  • BMW of Silver Spring, Silver Spring, Maryland

No. 30 (Score: 905)

  • Mall Of Georgia MINI, Buford, Georgia
  • Poway Honda, Poway, California

No. 28 (Score: 906)

  • Jack Kain Ford Inc., Versailles, Kentucky
  • Hendrick Subaru Southpoint, Durham, North Carolina
  • McLane Ford of Fredericksburg, LLC, Fredericksburg, Texas

No. 25 (Score: 907)

  • Hendrick Acura, Charlotte, North Carolina
  • Sam Wampler's Freedom Ford, McAlester, Oklahoma
  • Jim Schmidt Ford, Inc., Hicksville, Ohio
  • Chestatee Ford, Dahlonega, Georgia

No. 21 (Score: 908)

  • Short-Redmond Ford of Lafollette, LLC, La Follette, Tennessee
  • Van Horn Chevrolet of Newhall, Newhall, Iowa
  • D'ELLA Honda of Glens Falls, Queensbury, New York

No. 18 (Score: 909)

  • Van Bortel Subaru of Rochester, Rochester, New York
  • Rick Ridings Ford Inc., Monticello, Illinois
  • Ada Nissan, Inc., Ada, Oklahoma

No. 15 (Score: 910)

  • Colonial Motor Mart, Indiana, Pennsylvania

No. 14 (Score: 913)

  • Fred Haas Nissan, Tomball, Texas

No. 13 (Score: 915)

  • Ron Marhofer Nissan, Cuyahoga Falls, Ohio
  • Metro Ford Inc., Miami, Florida

No. 11 (Score: 917)

  • Hendrick Motors of Charlotte Mercedes-Benz, Charlotte, North Carolina

No. 10 (Score: 919)

  • Stevenson Hendrick Honda Wilmington, Wilmington, NC
  • McCoy & Mills Ford, Fullerton, California

No. 8 (Score: 921)

  • Mercedes-Benz of Northlake, Charlotte, NC
  • Parker Ford, Murray, Kentucky
  • Earl Duff Subaru, Harriman, Tennessee

No. 5 (Score: 924)

  • Hendrick Volvo Cars of Charleston, Charlotte, South Carolina

No. 4 (Score: 929)

  • Hendrick Lexus Charleston, Charlotte, South Carolina

No. 3 (No. 931)

  • Hendrick Porsche, Charlotte, North Carolina

No. 2 (Score 938)

  • Hendrick Lexus Charlotte, Charlotte, North Carolina

No. 1 (Score: 942)

  • Kimber Creek Ford, Pine River, Minnesota

Trending News


Polestar currently operates four showrooms in the U.S.

Photo courtesy of Polestar

Polestar, an electric performance car brand, will be opening 15 new sales locations in the U.S. by the end of 2021. Called Polestar Spaces, the showrooms are more in line with what Tesla offers and less like a traditional auto dealership.

Each Polestar Space features minimalist Scandinavian-like design, pulling together the heritage of the company with a modern sales environment. Each location is staffed by non-commissioned Polestar Specialists. Test drives can be coordinated on-site or at home.

In the next few months, locations in Austin, Texas; Boston; Denver, Seattle; South Florida; and Washington D.C. will open. Those new showrooms will be established in connection with established retailer groups in the area. Additional information regarding the D.C. and Florida locations is expected soon.

2021 Polestar 2 The fastback Polestar 2 is a head-turner. Photo courtesy of Polestar

The second-half of 2021 will welcome the opening of additional showrooms in Atlanta; Central and South New Jersey; Connecticut; Dallas; Detroit; Minneapolis; Phoenix; and Orange County, California.

Specific showroom details are available at Polestar.com/Spaces.

"In 2019 we stated our goal of servicing 85% of the addressable EV market within a year of the Polestar 2 launch," said Gregor Hembrough, Head of Polestar in North America. "With these 2021 appointments, we will accomplish that and more- especially with our free pickup and delivery servicing within 150 miles of a brick-and-mortar Polestar location."

Polestar Spaces are already open in Los Angeles (Santa Monica) and Manhattan, plus two locations in the San Francisco Bay Area (Corte Madera and Santa Clara).

The automaker currently offers the Polestar 2 for sale in the U.S. AutomotiveMap recently had the opportunity to test drive the car for review.

It was recently confirmed that the Polestar Precept concept is headed to production. The concept version of the car is noted for its sustainable materials and minimalist design.

Additionally, Polestar and Koenigsegg are working on a project.

Further markets for expansion will be announced later in 2021.

Trending News


San Jose Hotel engineering manager Rocky Ontiveros, 60, wears a Texas mask on March 3, 2021 in Austin, Texas. Gov. Greg Abbott announced a new executive order that will end the statewide mask mandate and allow businesses to reopen at 100 percent capacity on March 10, 2021.

Photo by Montinique Monroe/Getty Images

Reporting by Automotive News indicates that despite Texas Governor Greg Abbott's executive order lifting the mask mandate statewide and allowing businesses to begin operating at 100-percent capacity again, automakers aren't changing their tune.

This executive order rescinds most of the Governor's earlier executive orders related to COVID-19. The original orders were put in place as a response to rising COVID-19 cases, and related hospitalizations and deaths, in 2020.

The new order removes state regulations and allows private businesses and individuals to decide on their mask wearing protocol and habits. There are currently mask mandates in 35 states and the District of Columbia.

There are fallbacks in place. A release from the Governor's office states, "If COVID-19 hospitalizations in any of the 22 hospital regions in Texas get above 15% of the hospital bed capacity in that region for seven straight days, a County Judge in that region may use COVID-19 mitigation strategies. However, County Judges may not impose jail time for not following COVID-19 orders nor may any penalties be imposed for failing to wear a face mask. If restrictions are imposed at a County level, those restrictions may not include reducing capacity to less than 50% for any type of entity."


Toyota, which has a factory in San Antonio, Texas told a reporter with Automotive News that they are looking into the move but don't anticipate any immediate changes to their mask-wearing protocol. Toyota Motor Manufacturing, Texas, Inc. employs 2,542 people and makes the midsize Tacoma and full-size Tundra pickup trucks.

The automaker as has its North American headquarters in Plano, Texas, a northern suburb of Dallas. That facility employs around 4,400 people, most of whom have been working remotely for the better part of a year.

"The early read is – no change for us," said Scott Vazin, Group Vice President and Chief Communications Officer for Toyota Motor North America, when approached for comment by Automotive News.

Toyota assembly plants traditionally offers tours of its facility to the general public. Due to COVID-19, plant tours have been suspended at all Toyota manufacturing facilities including those in San Antonio; Jackson, Tennessee; Blue Spring, Mississippi; and Troy, Missouri.

General Motors

General Motors (GM) has a big footprint in Texas. The company employs 8,133 people in the Lone Star State and works with 297 suppliers in the state across 13 facilities. Additionally, as of 2020, there are 588 GM dealership franchises in Texas.

The company's Arlington Assembly plant is home to every new full-size SUV in GM's product lineup sold globally: the Chevrolet Suburban and Tahoe, GMC Yukon and Yukon XL, and the Cadillac Escalade. GM Financial is headquartered in Fort Worth and one of GM's IT Innovation Centers is located in Austin. Assembly plants get much of their power from wind energy harvested from Cactus Flats and Hidalgo wind farms.

There are GM Financial centers in San Antonio, Arlington, and Sugar Land; a customer service center in Austin; a parts distribution site in Fort Worth; GM Financial headquarters in Fort Worth; a commercial lending office and the South Central Regional Office are in Irving.

Patrick Morrissey, Director, Corporate News Relations at GM, told Automotive News, "We'll keep our COVID safety protocols in place to ensure we continue to protect our employees."

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