Survey Says

Are you one? Study: 63% of Americans unaware of insurance company rebates, discounts

Americans are reconsidering their insurance options and most remain unaware of discounts according to new data from J.D. Power.

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A new study from J.D. Power has revealed that Americans are generally uninformed about discounts and rebates insurance companies are offering in the wake of the coronavirus pandemic.

Since March 24, the market research firm has been conducting weekly surveys taking the pulse of the nation by surveying around 1,000 Americans living in states across the nation. Those surveyed follow a nearly equal male-female ratio.

Since the beginning of April, insurance carries have announced nearly $10 billion in payment relief. Twenty-five percent of respondents to the survey said that their family's income had declined by 50 percent or more since the beginning of the coronavirus pandemic.

In the most recent wave of data, which captures responses through April 14, just 37 percent of those surveyed were aware of auto insurance company discounts being offered. Those with low credit scores were less likely to have heard of the offers with just 29 percent of respondents saying that they were aware of the programs.

The majority of respondents (57 percent) who had heard about the offers thought that the discounts and rebates being offered would be enough to relieve the burden of the cost of auto insurance but just 48 percent were confident that the relief would come in time to make a difference.

Still, customers are less satisfied with their insurance company's response to the COVID-19 pandemic. The number of auto insurance customers who said that they were "very satisfied" with how their insurer is responding to COVID-19 declined 27 percent over the last four weeks. The number that were "very satisfied" with how their auto insurance carrier is living up to their reputation during COVID-19 declined 21 percent in the last four weeks.

Forty-three percent of respondents would like their carrier to reduce rates in response to the global crisis and corresponding joblessness numbers while over a third would like them to extend payment due dates or suspend billing.

Fifteen percent would like their carrier to allow them to cancel their policy without penalty. Those with poorer credit scores were more likely to choose this option.

To find out more about your carrier's discount, contact your agent or visit the carrier's website.

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What was your best car-related experience this year?

Chris Teague

This year has been a lot of things, but it hasn't been boring. Even if we focus only on the car world, there's plenty to talk about, from microchip-related new vehicle shortages to the wave of new electric vehicles hitting the market. That leaves us with a question for all of you: What was the best or most memorable car moment for you in 2021? I'll get the conversation started.

Porsche Cayenne GTSMy SoCal Cayenne śaw snow for the first time in its nearly 200k-mile life last week.Chris Teague

I'd spent a good portion of 2021 wanting a new-old car to drive when I wasn't testing a new vehicle. That's harder than you'd think for someone who thinks, talks, and writes about cars all day, because there are so many interesting, risky, and downright funky options out there in every price range. The added headache for me was that I'd chosen to shop for a "fun" car in one of the most volatile car markets ever seen. Even the extremely high-mileage "untouchable" European cars I wanted to buy were commanding ridiculous prices.

After a solid few months of waffling between various rattletrap Mercedes-AMG, BMW M, and Audi S/RS cars, I landed on an option that had escaped me before: The Porsche Cayenne. First-generation Cayennes are a real bargain now, but the 955/957 (Porsche's internal code for the SUVs) can experience major problems that occur with or without regular maintenance and care. I was determined to buy one, and wasn't overly concerned about mileage, as long as I could count the number of owners on one hand. There was a beautiful 2009 Cayenne GTS with 90,000 miles but nine owners, a gorgeous 2004 Cayenne Turbo with a concerning engine tick, and many more just like them. Finally, I decided to risky-click a 196,000-mile Cayenne GTS in Southern California. It had one owner and one dealer-owner for a month or two prior to sale, its condition looked decent in photos, and I was able to negotiate a reasonable enough price that shipping it from San Diego to Maine wasn't a huge problem.

Porsche Cayenne GTSThe pics look great, but hands-on tells another story.Chris Teague

I had two traveling Euro mechanics check the car out, and both confirmed that it was well-worn but mechanically sound, so I jumped. Ten days later, on a snowy, icy, dark Maine afternoon, the Cayenne arrived. Cosmetically, there were a few things the dealer and mechanics failed to mention, but overall, it looked good. The SUV passed Maine safety and emissions testing without problem, got a new set of Michelins, and I was on my way.

Porsche Cayenne GTSI'm in danger, but thankfully this should be a reasonable fix.Chris Teague

A few days of driving revealed what I was really in for. A check engine light revealed a camshaft position sensor error and the Cayenne displayed a nasty vibration at idle. A new sensor and motor mounts, and I'm on my way. I'll update you as more things break or miraculously work, but I want to hear your memories from 2021.

Email me at chris@automotivemap.com, and I will compile the best and most interesting stories for a story on New Year's Day. May you all have a wonderful 2022.

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New electric pickup truck

GMC Hummer EV deliveries to start soon

Hummer EV deliveries will start in December.

GMC

This year has turned out to be as difficult for automakers as 2020 was, if not much more so. The pandemic is still a major factor, and to make matters worse there's a global microchip shortage that heavily impacts automakers' ability to build tech-heavy vehicles. GMC has a big launch left to handle in 2021, and according to a recent call with journalists, it's proceeding as planned. On a recent call with reporters, GMC exec Duncan Aldred noted that Hummer EV pickup deliveries are on track to begin in December. He also elaborated on the truck's EPA range numbers.

2023 GMC Hummer EVThe trucks will deliver up to 329 miles on a charge. GMC

The Hummer's EPA range lands at 329, not far from the 350 miles General Motors targeted for the vehicle. Those are the estimates for the limited Hummer Edition 1, which carries a six-figure price tag and gobs of bells and whistles. Aldred said that other models coming later on will offer longer range estimates when they hit the roads sometime in 2023.

A staggering 80 percent of reservations GMC has gathered so far are for the Edition 1 model. Almost half of the 125,000 people who have inquired about the Hummer EV have placed the refundable $100 deposit and the SUV's first year of production is completely sold out.

2023 GMC Hummer EVThe Hummer EV's first year of production is sold out. GMC

When it hits the streets later this year, the Hummer EV will be just in time to face off against a growing crop of EV trucks and SUVs. Rivian recently began delivering the R1T electric pickup truck and will continue with the R1S SUV next year. The Ford F-150 Lightning is coming in 2022, and General Motors itself has a Cadillac EV rollout to handle in 2022. Chevy and GMC will show off electric versions of the Silverado and Sierra pickup trucks on January 5 and GMC will push the Hummer SUV EV in 2023.

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