Survey Says

Are you one? Study: 63% of Americans unaware of insurance company rebates, discounts

Americans are reconsidering their insurance options and most remain unaware of discounts according to new data from J.D. Power.

Photo by Getty Images

A new study from J.D. Power has revealed that Americans are generally uninformed about discounts and rebates insurance companies are offering in the wake of the coronavirus pandemic.

Since March 24, the market research firm has been conducting weekly surveys taking the pulse of the nation by surveying around 1,000 Americans living in states across the nation. Those surveyed follow a nearly equal male-female ratio.

Since the beginning of April, insurance carries have announced nearly $10 billion in payment relief. Twenty-five percent of respondents to the survey said that their family's income had declined by 50 percent or more since the beginning of the coronavirus pandemic.

In the most recent wave of data, which captures responses through April 14, just 37 percent of those surveyed were aware of auto insurance company discounts being offered. Those with low credit scores were less likely to have heard of the offers with just 29 percent of respondents saying that they were aware of the programs.

The majority of respondents (57 percent) who had heard about the offers thought that the discounts and rebates being offered would be enough to relieve the burden of the cost of auto insurance but just 48 percent were confident that the relief would come in time to make a difference.

Still, customers are less satisfied with their insurance company's response to the COVID-19 pandemic. The number of auto insurance customers who said that they were "very satisfied" with how their insurer is responding to COVID-19 declined 27 percent over the last four weeks. The number that were "very satisfied" with how their auto insurance carrier is living up to their reputation during COVID-19 declined 21 percent in the last four weeks.

Forty-three percent of respondents would like their carrier to reduce rates in response to the global crisis and corresponding joblessness numbers while over a third would like them to extend payment due dates or suspend billing.

Fifteen percent would like their carrier to allow them to cancel their policy without penalty. Those with poorer credit scores were more likely to choose this option.

To find out more about your carrier's discount, contact your agent or visit the carrier's website.

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Honda notified dealers of upcoming supply cuts.

Photo courtesy of American Honda Motor Co., Inc

Honda, like all major automakers today, is truly a global operation. Though it produces plenty of vehicles here in the United States, many of the components it relies on for manufacturing come from elsewhere in the world. That means Honda, like the other auto giants, needs its global supply chain operating smoothly in order to prevent disruption. Unfortunately for Honda dealers and potential customers, disruption is what's about to happen. The automaker recently sent a letter to its dealers, forecasting reduced vehicle supply in the coming weeks.


2021 Honda Ridgeline No. 19 - Honda Photo courtesy of American Honda Motor Co., Inc


The dealer letter, posted to the Civic XI forum and fan site, was dated August 25 and confirmed by a dealer upset with the development, according to Automotive News. In the letter, Honda cites the ongoing pandemic and microchip shortages as major factors impacting its production efforts. Total shipments to dealers could be cut by up to 40 percent, but not all models will be affected to the same degree.

The letter noted that supplies of the Pilot and Passport SUVs will hold steady, and shared that production of the Civic hatchback is on schedule. However, the situation is fluid and could change at any time, so there's a chance that timelines could speed up or slack off as necessary.


2022 Honda Pilot Some models will see more cuts than others.Photo courtesy of American Honda Motor Co., Inc


Honda is just the latest in a long line of automakers struggling to keep pace with demand in the face of several converging global crises. In an effort to keep vehicles rolling out of factories, General Motors has implemented selective feature cuts in some of its new vehicles, such as the removal of engine start/stop tech from some trucks and SUVs. Earlier this month, Ford Motor Company told Mustang Mach-E buyers to expect delays of at least six weeks as it grapples with the chip shortage, and will temporarily reduce production capacity at a few of its plants.

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The 2022 Acura TLX has the technology enabled.

Photo courtesy of Acura

Toyota and Lexus announced that the WarnerMedia RIDE app would be coming to their models earlier this year. Now, Honda and Acura will be offering the same.

On certain Wi-Fi enabled Honda and Acura vehicles, AT&T unlimited in-car Wi-Fi users will have access to the WarnerMedia RIDE app. The app allows users to connect multiple devices in their vehicles to browse, stream and share premium content from the WarnerMedia library while on the road.

Honda and Acura vehicle owners have been able to use their on-board modem as a hot spot for connecting up to seven devices since 2017. Models compatible for the new tech include the Acura RDX (2019-present), Acura TLX (2021), and Acura MDX (2022) across all trim levels. Honda vehicles with the tech include Accord (2018-present, Touring), Odyssey (2018-present; Touring, Elite), Insight (2019-present, Touring)., Passport (2019-present; Touring, Elite)., and Pilot (2019-present; Touring, Elite, Black Edition).

The WarnerMedia RIDE App allows passengers to access 1,000+ hours of live and on-demand entertainment. The app includes hit TV shows and movies from top brands such as Cartoon Network, CNN, HBO Max, TBS, TNT and TruTV, spanning animation, entertainment, news, sports and more.

WarnerMedia RIDE app The WarnerMedia RIDE app allows users to choose their own avatar.Photo courtesy of Acura

Users can set up profiles and personalize their user exerpience with an avatar from the WarnerMedia library. Profiles also ensure age-appropriate content with options for adults to restrict access to their profiles with an access code.

"Wireless connectivity and connected car services continue to be key features for customers and our long-standing relationship with AT&T continues to be one way we deliver exciting new content to Honda and Acura owners," said Art St. Cyr, vice president of North American Auto Strategy for American Honda. "Honda will continue working to enhance the in-car experience, including the capabilities of the AT&T network and access to top content with WarnerMedia RIDE."

"We're always looking for new and innovative ways to elevate the connected car experience for our customers. With WarnerMedia RIDE, we are delivering a connected experience that's perfect for journeys," said Joe Mosele, vice president, Mobility & Internet of Things, AT&T. "Our collaboration is keeping Honda and Acura owners connected wherever they travel with hours of news and entertainment for the whole family."

WarnerMedia RIDE is available now in the App Store and on Google Play for all U.S. unlimited data plan subscribers. WarnerMedia RIDE is included at no additional cost for existing and new unlimited subscribers.

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