Insurance

Americans reveal what they hate most about the top auto insurers in the U.S.

Americans have complaints about their car insurance companies.

Photo by Getty Images

A new study by ValuePenguin discovered what Americans dislike about the top insurance companies in the country. The research found that customers were most likely to gripe about claims-related issues, but not always for the same reason.

The top 10 insurance companies are Allstate, Farmers, Chubb, GEICO, Liberty Mutual, Nationwide, Progressive, State Farm, USAA, and Travelers. All of these companies offer auto insurance alongside other type of insurance.

The study used data collected from the National Association of Insurance Commissioners (NAIC). These results are specific to the auto industry.

Allstate and GEICO customers were most irritated by delays while Farmers, Progressive, State Farm, and Travelers clients complained most about unsatisfactory settlements/offers.

Value Penguin insurance companies Photo courtesy of ValuePenguin

About three-quarters of complaints directed at GEICO dealt with claims, typically with claims delays and unsatisfactory settlement offers.

Chubb customers were much less likely to complain about a claims issue. Only 43 percent of complaints made about that insurer involved claims. Instead, customers said they weren't happy with the company's sales and marketing process. "Misrepresentation" of coverage offerings was the single most common complaint among Chubb customers, and Chubb received more complaints regarding this issue than any other insurer ValuePenguin looked at.

Liberty Mutual was plagued by complaints over adjuster handling while the chief issue for Nationwide customers was the denial of a claim.

The NAIC's Complaint Index compares the number of complaints an insurer has received with its size. When this criteria is taken into account, Nationwide has the fewest complaints among the top car insurance insurers. Liberty Mutual car insurance customers are 96 percent as likely to file a complaint as they would at another insurer. Though it sounds high, this still beats the national average.

Here are all the Auto Complaint Index ratings for the top insurers:

  • Allstate - 0.6
  • Chubb - 0.51
  • Farmers - 0.86
  • GEICO - 0.81
  • Liberty Mutual - 0.96
  • Nationwide - 0.43
  • Progressive - 0.78
  • State Farm - 0.69
  • Travelers - 0.62
  • USAA - 0.69

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Nuts & Bolts

 
 

Photo courtesy of Hyundai Motor Group

Hyundai Motor Group, the parent company of Hyundai, has announced the formation of a new unit - New Horizons Studio. The new venture is focused on the development of what Hyundai calls Ultimate Mobility Vehicles (UMVs).

New Horizons Studio is part of Hyundai's larger focus on the future of mobility. Unit workers will work to envision vehicles that wander with "unprecedented mobility". These products will focus on target customers that have unconventional travel needs whether it be to access places they have never been or adapt their mobility limitations to their surroundings.

Hyundai 'Elevate' Walking Car Concept

Photo courtesy of Hyundai Motor Group

New Horizons Studio is led by Vice President Dr. John Suh, who has held several leadership roles at Hyundai Motor Group since 2011. He served as founding director of Hyundai Ventures, and then led Hyundai CRADLE (Center for Robotic-Augmented Design in Living Experiences) as its founding director based in Silicon Valley. He brings over 35 years of expertise in the automotive and emerging technology sectors, including roles at Stanford University, Palo Alto Research Center (PARC; formerly, Xerox PARC), and General Motors Company.

"We aim to create the world's first transformer-class vehicle, also known as the Ultimate Mobility Vehicle," said Dr. Suh.

Dr. Ernestine Fu will move to New Horizons Studio as Director of Product Management. She has led research on human operator and autonomous vehicle interactions at Stanford University's Volkswagen Automotive Innovation Lab, as well as scaled emerging technology companies for over nine years as a venture capital partner at Alsop Louie Partners.

The Hyundai Elevate is the first vehicle being developed by the Studio. It debuted at CES 2019 and does not rely solely on wheels to makes it way across urban, suburban, and rural landscapes. The unit sees the Elevate as being able to respond in emergency situations like natural disasters or assist with persons who do not have access to an ADA ramp.

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The Lamborghini Urus Graphite Capsule adds new interior and exterior color choices for buyers.

Photo courtesy of Lamborghini Automobili

Expressions in color and trim meet at the Urus Graphite Capsule, a collection of SUVs produced by super luxury automaker Lamborghini. The Urus itself sits at the intersection of performance and practicality, and is the best-selling model in the Lamborghini lineup.

The Urus Graphite Capsule lets buyers push the limit in a pick-and-choose fashion. Lamborghini will offer the Urus Graphite Capsule in four new exterior matte colors including white Bianco Monocerus, black Nero Noctis, and grey Grigio Nimbus and Grigio Keres. The lower parts of the car, the front, rear, and side sills, are all finished in the color.

Lamborghini Urus Graphite Capsule

Photo courtesy of Lamborghini Automobili

From there, buyers are able to choose from four tiny accent colors: orange Arancio Leonis and Arancio Dryope, yellow Giallo Taurus, and green Verde Scandal. Those accent colors are shown on the front splitter, door inserts, and rear spoiler.

The cabin of the Urus sports the same traditional design the SUV has had during this, its initial generation. The Urus Graphite Capsule check box adds dark, anodized aluminium trim on the dashboard and door panels, with new matt-finish carbon fiber inserts. The buyer's choice of exterior colors are carried over to the inside where upholstery is contrast stitched. Q-citura stitching and the embroidered Lamborghini logo reside on the headrests.

The ventilated Alcantara seats are an exclusive option only available on the Urus Graphite Capsule and the recently launched Pearl Capsule.

"The new Graphite Capsule endorses the inimitable versatility of the Lamborghini Urus as the original Super SUV: its color and styling is as adaptable and versatile as its presence in every high-performance and lifestyle environment." said Automobili Lamborghini Chief Commercial Officer Giovanni Perosino. "The inherent design of the Lamborghini Urus, with the DNA of our super sports heritage, lends itself to virtually limitless potential for personalizing color and trim. The Urus Graphite Capsule is the latest collection to offer our growing clientele the opportunity to stamp their individuality and way of life on their Lamborghini."

The Urus Graphite Capsule is available on Urus model year 2021. It has a starting MSRP of $218,009 in the U.S.

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