Behind the Wheel

2020 Mercedes-Benz GLC Review: Robust power, disappointing technology dominate the SUV's refresh

The GLC is a family hauler that provides sufficient space for four adults on a short road trip.

Photo courtesy of Mercedes-Benz

Vehicles are all about the user experience. Whether it's how comfortable the seats are, how easy the infotainment system is to use, or how obtrusive the safety technology is, automakers are attempting to tick every box in every vehicle, within their (and the customer's) budget constraints.

The 2020 Mercedes-Benz GLC goes a long way in checking boxes for the average buyer. The model won't be winning awards for cutting edge design anytime soon, but there's nothing wrong with that. Its exterior design is pleasant enough, especially with the minimalist grille on the GLC 300.

2020 Mercedes-Benz GLC The minimalist grille on the GLC really enhances its appearance.Photo courtesy of Mercedes-Benz

As tested, the 2020 Mercedes-Benz GLC 300 is powered by a turbocharged 2.0-liter four-cylinder engine that achieves 255 horsepower and 273 pound-feet of torque. The engine is paired with a nine-speed automatic transmission. Its get up and go is good enough for daily driving and acceleration off the line is inspired. Still, this version of the GLC just isn't that exciting.

Front-wheel drive is standard in the model and all-wheel drive is available. Mercedes has updated the SUV's handling for the 2020 model year and it delivers with an engaging ride in a car that stays planted in daily driving situations without many complaints.

However, the steering wheel's control (not steering wheel controls – those operate as expected) leaves a lot to be desired. The wheel passes along every uneven bit of tarmac to the driver's hands consistently requiring a firm grip on the wheel. However, steering is sharp so adjustments can only be slight without causing major deviation from the route.

2020 Mercedes-Benz GLC This SUV has its shifter and other controls on the column in the same places the automaker keeps similar equipment in other vehicles.Photo courtesy of Mercedes-Benz

Mercedes has outfitted the GLC 300 in premium materials that are befitting its $50,000 price tag. As is expected, the Germans have given the model excellent fit and finish.

What wasn't expected is the GLC's numerous, very noticeable mediocrities. Let's start with small item storage. Don't expect much and you'll still be disappointed. Owners will have to make do with the center console and little else.

The car's wireless charging pad is located under the center stack and behind the cupholders. Its slim space means that while phones fit, getting a hand in there to get the phone is a pain, especially when the cupholders are full. Also, the in-cabin lighting system illuminates the screen of any phone charging in a way that is distracting while driving, especially in the dark. This is clearly a case of "where to stick it" rather than thoughtfully planned design execution.

2020 Mercedes-Benz GLC The car features a 10.25-inch infotainment touch screen.Photo courtesy of Mercedes-Benz

In the center of the dashboard sits a standard 10.25-inch touchscreen. The picture is sharp and the system's response to touch is quick. Apple CarPlay and Android Auto are standard.

Gone is the rotary dial in the center of the console that controlled the infotainment screen and worked so well. There instead is a touch pad that, while operationally functional, is not nearly the gem of a solution to navigating the infotainment system that the dial was. Its functionality allows swiping and pushing to select while offering a proper amount of feedback.

Still, to scroll through your favorite channels, you either have to swipe by each one individually or go to the screen that lists a few and swipe up or down to find what you want. If the user wishes to change the channel by swiping through to see more previews, then there's more unnecessary scrolling. Even scrolling between favorites takes too much attention leaving eyes off the road for too long.

2020 Mercedes-Benz GLC The touch pad seems to be the answer to a question no one was asking.Photo courtesy of Mercedes-Benz

Want to skip the scrolling and just input the station you're looking for? While that's a slightly easier scenario thanks to the ability to use a finger as a stylus and write the number of the channel, the system has a heck of a time trying to differentiate between zeroes and the letter "o".

The touch pad is sensitive, which is both good and bad. Its location makes it possible to frequently change the channel just by brushing up against the pad. Reaching for a phone in the wireless charging tray almost always resulted in a brush against the pad during the test week.

Simply put, this touch pad is the answer to a question no one was asking.

The GLC comes standard with a long list of safety and driver assistance technology. While most work as advertised and expected, there are two big missteps that were evident after a week of testing.

2020 Mercedes-Benz GLC The cockpit of the GLC is set up nicely and allows for the driver to easily reach all the controls.Photo courtesy of Mercedes-Benz

Mercedes technology reads both speed limit and minimum speed limit signs the same. It's easy to be driving along at a clip, say 75 mph, pass a minimum 40 mph speed limit sign on the road, and have the technology slow the car from 75 to near 40 mph in a jiffy, no matter how close the car behind you is to your tailgate, night or day. A driver has to stomp on the gas to override the action. That is unacceptable.

While there are numerous algorithms for lane centering technology, getting a car to stay in the middle of a lane is something a handful of automakers do well. In the GLC, the technology allows for a ping pong effect where the SUV mildly dances from one line to the other in an effort to stay centered. Driving on the highway at speed, with the technology activated, is maddening at best.

That all being said, the mechanics of the GLC are mostly great, albeit not that exciting. The new infotainment and safety technology could stand a thorough once over by someone not invested in reinventing the wheel.

For $50,000, buyers are better off going elsewhere to check out the BMW X3 or X4, Volvo XC40, Porsche Macan, or Acura RDX. Each executes its features list better than the GLC.

Trending News

Nuts & Bolts

 
 

The Cadillac Escalade is one of the most luxurious SUVs you can buy.

Photo courtesy of Cadillac

Cadillac has given the 2021 Escalade the tagline "Never stop arriving" which seems apropos for a full-size SUV that shows up in nearly every way. Having undergone a complete redesign, the 2021 Cadillac Escalade finds itself securely at the top of the company's lineup showcasing the high-tech features and plush accommodations buyers are looking for.

The three-row SUV is built on the same platform as the Chevrolet Suburban and Tahoe, and the GMC Yukon at the General Motors Arlington Assembly plant outside of Dallas. The platform is ridged and good, allowing the Escalade and its brethren to take on corners at speed without fear of coffee spilling.

2021 Cadillac Escalade Premium Luxury The Escalade continues to have a commanding presence on the street.Photo courtesy of Cadillac

That also means that it's big. Huge, in fact. But, the Escalade isn't so big it's unmanageable. Sure, you'll need a stepladder to see below the hood. But, how many Escalade owners are doing their own maintenance these days? Camera views help tremendously, as does safety technology.

As tested in the Premium Luxury trim, the two-wheel drive Escalade was powered by Cadillac's standard 6.2-liter V8 that's paired with a 10-speed automatic transmission, a fresh addition to GM's offering list. The power plant delivers 420 horsepower and 460 pound-feet of torque, just as it is in the SUV's full-size GM stablemates, and has the same SAE-certified horsepower and torque top-out points. It's a competent power plant but it works better in the Yukon Denali.

Why?

That's the big question. The two SUVs are nearly the same weight – pushing 5,800 pounds – and were similarly equipped underneath, as tested. Yet, the Escalade drove like it had a 1,000 pound-boulder strapped into the second row. It didn't feel as agile or swift as the Yukon, but also didn't give the feeling like you're towing when you're not.

2021 Cadillac Escalade Premium Luxury The Escalade's imposing body style is not so large that it proves unmanageable. Photo courtesy of Cadillac

The Escalade was test driven back-to-back-to-back with other vehicles in its segment, the Yukon and the Ford Expedition, and it proved to be, hands down, the least maneuverable. Those poor limousine service drivers in L.A. are not going to enjoy working their way up, and then back down the snaked driveways of the Hollywood elite in this Cadillac.

However, once they get on the road and are able to sit back and relax a touch with their clientele all buckled up, they're going to enjoy the drive. The tester wasn't equipped with GM's Super Cruise, which is a hands-free driver assist technology, but the addition would be a welcome one as the lane keep assist isn't as proactive as other systems from other automakers, and the massive Caddy requires a driver's full attention to stay in the lane.

The 2021 Escalade's massive standard 38-inch OLED screen display area is the highlight of the interior and likely the biggest talking point of the vehicle. Its layout is sensical, proves to not be distracting while driving, and supplies just the right amount of information without going overkill on moving graphics.

2021 Cadillac Escalade Premium Luxury The OLED display darkens to deep black at night, giving your drivers' eyes a rest.Photo courtesy of Cadillac

The best part of the tech, which is actually made up of three separate screens under the same thin housing, is that it quickly and smoothly goes to near-black, giving drivers the least amount of distraction possible while on the road at night. Its resolution is twice the pixel density of a 4K television.

Though a minor issue, the screen's design does not allow for turn signal indicators to be easily seen as they are positioned directly behind the steering wheel rim. With the indicator's generally soft tone, it's easy to miss when an indicator remains on when exiting a roundabout or merging into traffic.

Surrounding the Escalade's screen are a variety of appointments, some of which feel and look luxurious while others do not. These are, however, typical General Motors product quibbles. The synthetic materials on the dashboard, and thin leather door inserts are not as luxe as what you'll find in SUVs made by Cadillac's rivals. Not that anyone will notice them for long with the OLED elephant in the room.

2021 Cadillac Escalade Premium Luxury The layout of the OLED display is easy to understand and read on-the-fly. Photo courtesy of Cadillac

Seats in the Escalade are comfortable, providing ample room. No matter the row, the upholstery is well-executed and the ride is sublime as the suspension easily soaks up the road's imperfections. It's a vehicle the aforementioned elite won't mind being seen in and will look forward to riding in.

Along with its comfortable seats and enough legroom in all three rows for adults, one of the best parts of the Escalade is its sound system. It's the first vehicle with an AKG system (offered with either 19 (standard) or 36 speakers), and it pairs the system with an already-quiet cabin. The sound is all-encompassing for front row occupants and musical elements are separated, coming at you like you're at a concert, rather than listening to a glossed-over recorded session. Turning it up, the quality of the sound is not lost. D-E-lightful.

Individual technology elements of the Escalade are why buyers should choose it over the Yukon and the Lincoln Navigator. The OLED display, Super Cruise, and AKG sound system make the Cadillac a step up from its competition even though its drive feels like a step down.

2021 Cadillac Escalade Premium Luxury Cadillac has made the seats of the Escalade comfortable and appointed them well. Photo courtesy of Cadillac

The Cadillac Escalade is pricey. As tested it was well over $85,000, and that's just a mid-grade model. The Escalade faces stiff competition from the Yukon Denali, which comes in at least $15,000 cheaper and delivers a better drive experience. The similarly priced Navigator is also an elegant option that's sure to be upgraded with Ford's hands-free driving technology in the not-too-distant future.

There may be a sleeper competitor on the horizon. The Jeep Grand Wagoneer is set to debut soon and will likely rival the Escalade with its sound system and elegant design, and come with a similar price tag.

Trending News

 
 

The Hummer EV will first be sold in the Edition 1 grade (shown above). Images of other trim levels haven't been released yet.

Photo courtesy of GMC Hummer EV

The good news is that the GMC Hummer has finally been revealed. The bad news is that all the grades of the Hummer EV won't be available right away. Scroll down to see all the time, prices, specs, and expected availability of each Hummer EV model.

2022 GMC Hummer EV Edition 1

2022 GMC Hummer EV

Photo courtesy of GMC

Starting at: $112,595
Available: Fall 2021

Range: 350+ miles
Power: Three motors/1,000 horsepower/11,500 pound-feet of torque

Standard features:

  • Watts to Freedom launch mode
  • Extreme Off-Road Package
  • 800-volt DC fast-charging capability up to 350-kilowatts
  • Infinity Roof with modular transparent Sky Panels
  • Interior badge
  • White exterior

2023 GMC Hummer EV 3X

Starting at: $99,995
Available: Fall 2022

Range: 300+ miles
Power: Three motors/800 horsepower/9,500 pound-feet of torque

Standard features:

  • Torque vectoring
  • 22-inch premium wheels

2024 GMC Hummer EV 2X

Starting at: $89,995
Available: Spring 2023

Range: 300+ miles
Power: Two motors/625 horsepower/7,400 pound-feet of torque

Standard features:

  • Four-wheel steering
  • CrabWalk
  • Adaptive air suspension
  • Available Extract Mode
  • Adaptive ride control
  • 800-volt DC fast-charging capability

2025 GMC Hummer EV 2

Starting at: $79,995
Available: Spring 2024

Range: 250+ miles
Power: Two motors/625 horsepower/7,400 pound-feet of torque

Standard features:

  • Super Cruise
  • HD Surround Vision
  • Digital Key
  • 22-inch wheels with 35-inch tires
  • Infinity Roof
  • Rear drop glass
  • MultiPro Tailgate
  • Adrenaline Mode
  • 400-volt DC fast-charging capability

Trending News