LA Auto Show 2019

Everything you want to know about Ford’s 2021 Mustang Mach-E

The 2021 Ford Mustang Mach-E is here.

Photo courtesy of Ford Motor Company

After years of development, test mules, and spy shots, Ford has finally pulled the wraps off its long-awaited Mach-E all-electric crossover. Set to go on sale in late 2020 and early 2021, the Mach-E made its debut in Los Angeles just days before the 2019 L.A. Auto Show. Here's a quick look at everything you need to know.

There will be five variants (and lots of numbers).

Select: Available in early 2021, this base model will start at $43,895 (all prices exclude $1,100 destination and any state or federal tax incentives). The Select will come with rear-wheel-drive and 230 miles of range, while the AWD will have 210 miles of range. Both versions will have 255 horsepower; RWD will have 306 pound-feet of torque and AWD will have 417 pound-feet of torque. It's worth noting that this is the only Mach-E variant that will not allow for 150kW DC fast-charging so beware if fast-charging is your jam.

2021 Ford Mustang Mach-E The rear of the Mustang Mach-E has some of the design hallmarks of the Mustang coupe.Photo courtesy of Ford Motor Company

Premium: This second-tier version will be available in late 2020 and will start at $50,600. It will come in standard range or extended range as well as RWD or AWD. Standard range will have 230 miles of range in RWD guise; 210 miles in AWD. Extended range will have 300 miles of range in RWD, 270 miles in AWD. Standard-range models will have 255 horsepower, extended-range RWD will have 282 horsepower and extended-range AWD will have 332 horsepower.

California Route 1: This trim level is essentially the Premium Extended Range RWD plus some added options, so its number line up: 300 miles of range and 282 pound-feet of torque. It will start at $52,400 when it goes on sale in early 2021.

First Edition: This limited-edition model starts at $59,900 and will be available in late 2020 (order soon). It features similar specs as the Premium Extended Range AWD: 270 miles of range and 332 horsepower. It also adds a variety of interior and exterior trim upgrades and limited availability to the mix.

GT: It's the big daddy of the Mustang coupe lineup (excluding Shelby versions) so it's the big daddy here. For $60,500 buyers get AWD, 235 miles of range and a healthy 459 horsepower and 612 pound-feet of torque, good for 0-60 runs in the mid-three-second range. This version adds the requisite 20-inch forged wheels, Brembo brakes, an adaptive Magnaride suspension, and exterior trim upgrades.

Gobs of tech will be standard.

This includes a 15.5-inch touchscreen infotainment system (ala Tesla) that will run Ford's Next-Generation Sync operating system and will feature over-the-air updates (also ala Tesla). Drivers will have the option of using their smartphone as a key; the Mach-E will detect phones paired via its bluetooth system and unlock and adjust settings to that driver's preference.

The Mach-E Premium and GT models also come pre-hardwired with a driver-monitoring system, which Ford will activate at a later date to provide a hands-free driving system. The system uses an infrared camera mounted on top of the steering column to watch the driver's attentiveness.

2021 Ford Mustang Mach-E The interior is sparse in design but full of high-tech features.Photo courtesy of Ford Motor Company

Three drive modes are included.

Here's another Tesla-inspired feature: three drive modes that alter the nature of the Mach-E's performance. 'Whisper,' 'Engage' and 'Unbridled' will each allow increasingly aggressive performance and handling features. Not unlike Tesla's well-documented Ludicrous mode. Fun fact: the 'Unbridled' mode in the Mach-E was originally to be called 'Stampede' and one of the test-mules we rode in on a media briefing in LA last week still had this setting name. Within each drive mode, numerous elements of the Mach-E will be configurable, including regen levels for one-foot driving, if drivers so choose.

Yes, there's a Frunk.

Would it be an EV without one? But Ford says theirs is better since it has a drain plug at the bottom; apparently owners of other EVs told Ford researchers that they often found themselves wanting this.

Room for everyone.

The Mach-E seats five adults comfortably, with plenty of legroom and headroom for the six-footers out there (we know since we've sat inside). This, despite the sloping, coupe-like profile of the crossover. Most models also come with a fixed panoramic glass roof that does wonders for opening up the cabin.

A new program by Ford and Lincoln allows app users to shop for Nationwide insurance via app.

Photo courtesy of Ford Motor Company

Shopping for new insurance? Ford and Lincoln have partnered with Nationwide to help owners of the companies' vehicles obtain the right type of insurance for their needs. All the "paperwork" can be done electronically via the FordPass or Lincoln Way app.

Ford Insure and Lincoln Motor Company Insure, powered by Nationwide, offer an all-digital way to secure usage-based insurance coverage through Ford Motor Credit Company's licensed insurance agency. As part of the usage-based insurance plan, Ford Insure and Lincoln Motor Company Insure policyholders consent to be enrolled in Nationwide's SmartRide usage-based insurance program and will share their vehicle connectivity information with Nationwide for the initial six-month policy.

2020 Lincoln Corsair A number of Ford and Lincoln models are eligible for the insurance.Photo courtesy of Lincoln Motor Company

To get a quote, users simply have to log on to their FordPass or Lincoln Way app, click on the insurance tile, fill in some information, and submit the information. To assist with the process, the app automatically fills in key vehicle information on the form.

According to a release, "customers in 39 states with qualifying 2020 Ford or Lincoln vehicles can purchase a policy in minutes and become eligible to save up to 40 percent."

"This is the latest way we're improving the customer experience," said Elena Ford, chief customer experience officer at Ford Motor Company. "Insure makes getting insurance easier for connected-vehicle customers to cover one of their biggest investments – their vehicle – while saving money."

Once customers purchase a policy, the connected vehicle will track and share distance driven, hard braking and accelerating, idle time and night driving to establish a policy rate for renewal. The data are shared with Nationwide through the vehicle's embedded modem, eliminating the need for a special app or vehicle plug-in device. Any discount will be applied when the policy is renewed.

2020 Lincoln Aviator Users in 39 states are eligible for the insurance.Photo courtesy of Lincoln Motor Company

As part of the plan, customers will have access to Nationwide's standard Accident Forgiveness option, as well as crash repairs using genuine Ford parts.

"Customers want to be able to purchase auto insurance as quickly and easily as possible," said Brad Lemons, Nationwide's senior vice president of Personal Lines Product and Underwriting. "Ford and Nationwide are bringing together the best of our businesses to help make this happen in a way that is sure to delight our customers."

States where Ford Insure and Lincoln Motor Company Insure are available include: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Washington, D.C. Launches in other states are planned over time.

The insurance offer starts with these models: 2020 Ford Explorer, Fusion, Mustang, Transit Connect, Escape, Edge, EcoSport, Expedition, F-Series Super Duty, Transit, Ranger and the upcoming all-new 2021 F-150; and 2020 Lincoln Aviator, MKZ, Corsair, Nautilus and Navigator.

The new kiosks significantly cut down on the time spent checking in vehicles at dealerships.

Photo courtesy of Ford Motor Company

Last fall, Ford initiated a pilot program at seven dealerships across the U.S. that installed digital kiosks designed to help improve the check-in experience for Ford dealerships. The result is a 75 percent reduction in the amount of time customers spent checking in when they arrive at the dealership for service.

"Our goal is to change the perception of the dealership experience," said Robert De Filippo, global director, Ford Retail Customer Experience. "We can start to do this by meeting rising expectations for fast and reliable service and letting each customer know they matter to us."

Ford outdoor kiosk check in Ford is piloting outdoor kiosks as well.Photo courtesy of Ford Motor Company

Liberty Automotive Group in Ohio recently ordered more kiosks after successful implementation of the initiative, which resulted in interactions lasting only 25 percent of the time of the traditional check-in at the dealership.

"The way I see it, there are two types of customers," Andrew Bellavia, Chief Operating Officer of Liberty Automotive Group said. "Customers who are coming in for quick service or maintenance on low-mileage vehicles who want to get in and out quickly, and then customers who have unique cases that they want to discuss in-depth with our service staff. These kiosks provide an option to the customer who wants to move fast, freeing up service advisors to address the more complex concerns."

Bellavia said in December the kiosk in the Brunswick location assisted 241 out of roughly 1,100 customers, and 85 percent of these said the kiosk made their check-in process easier.

Across the seven pilot dealers, the average customer check in time using the kiosk is just over two minutes. Additionally, 84 percent of Bellavia's users said the kiosk made their check in experience easier and 90 percent said it was able to answer all of their questions.

Ford explains how the kiosk experience works:

Imagine pulling up to a busy service area. All service advisors are busy assisting other customers. A wait seems eminent. Enter the digital service kiosk. Not unlike digital kiosks seen in other retail establishments such as fast-food or airline travel, digital kiosks in dealership service areas allow customers to check-in and select services without interaction with a service advisor.

Upon approaching the kiosk, the customer is prompted to enter their phone number via touchscreen. From there, the customers' primary information is displayed for verification of name, address, vehicle type, and preferred method of contact. The customer then chooses the services their vehicle needs from various menu options and selects how they would like to be contacted with updates regarding their vehicle service. Recalls pertinent to the customers' vehicle also are displayed on the screen during the check-in process.

According to Ford, outdoor versions of the kiosk currently are being piloted to provide access to vehicle drop-off or pick-up any time of day or night. The new outdoor kiosks will offer similar options as the indoor iterations and will eventually have the added capability of accepting and delivering keys.